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AGREEMENT _ �'i;
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THIS Af3REEMENT, made and entered into this 20th day of _ :o-
:? December , 1995 by and between THE BOARD OF COUNTY COMMISSIONERS , �,�
y OF PITKIN COUNTY, COLORADO (the "County") , and the ASPEN CHAMBER `°`•
' RESORT ASSOCIATION (the "ACRA"), and the term of this Agreement �'t` ;'+, ,
� shall expire on the 31at day of December, 1996.. ;e :... ,�.°
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Thia Agreement shall be under the following terms and conditions; ';i�?::�' �'
and w'�
'�_-:.;',;_ .
- - WIiEREAS, the Count and the ACRA desire to I.';�:4''
y provide for .�•�;��;?
informational and other "Guest Services" to tourists and air ^: ..
travelers to the Aspen and Snowmass area arriving through the ;'�-.[.-.:';`
Aspen/Pitkin County (Sardy Field) Airport during the 1995-96 ski "`"� �
season; and
t.r;.
WHEREAS, this agreement shall only be binding between the
parties provided that the Snowmasa Resort Aasociation and the Aspen `�7
Sk•i Company each contribute revenue as provided for in Exhibit "C";
- NOW, THEREFORS, the parties agree as follows: '�
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sa
TfiE COUNTY'S OBLIGATIONS ARE AS FOLLOWS:
1. To provide the ACRA access to an information desk in the
arrivals/baggage claim area of the commercial terminal
(attached as Exhibit "A"}, and all informational and
directional signs, which in the sole discretion of the ?��
Director of Aviation may be necessary therefore, inside and 3"��
outside the commercial terminal building;
2. To provide a public address and paging system with acceas
throughout the terminal building, and a telephone system with
- three (3) dedicated lines;
3. To provide four (4) hand-held transceiver radio sets and
charger units, with one (1) dedicated Airport frequency and '
'1 one (1) County contact frequency;
4. To allow the ACRA employees provided for in this Agreement �'
non-excluaive use of all public facilities located at the �
terminal;
• , . i �
5. To provide at least one (1) person from the County who shall ' �
. : .
act as the County's authorized representative ("point-of- (�
contact") responsible for carrying-out all County obligations, �
and assuring ACRA compliance with obligations set forth within
this Agreement. Airport management staff and the Pitkin
' County Sheriff's Department shall be reasonably available to
� provide support and assistance to ACRA employees when '4�-.
necessary, especially in the case of emergency and civil ;; -�"�
._ � disturbance. ��
; The County's authorized representative and "point-of-contact° �'F ��
I shall be the Director of Aviation. The designated chain-of- _
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��� command shall be: Director of Aviation, Assiatant 3L,.
Director of Aviation, Airport Administrative Assistant_ �.� ,t=t
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6. To contribute thirty thousand ($32,518) towards the expenses �'��'
of the Guest Services program for services specified herein. -
Payment wiZl be made by the County to the ACRA in four (4) ,- '
� equal payments of eight thousand one-hundred dollars and fifty :��
;f cents ($8,129.50) , and those paymenta shall be due on or
before: "
.. � �:�'
,
Payment 1 January 1, 1996
Payment 2 February 1, 1996 t, r
Payment 3 March 1, 1996
_ Payment 4 December 1, 1996 i
7. To provide training and instruction for all ACRA Gueat
' Services employeea including: airport rules and regulations, �:.,` '
general airport orientation, airport security, and other `�' '
i applicable airport practices and standard operating �'
�� procedures.
THE ACRA'S OBLIGATIONS ARE AS FOLLOWS: �
- 1. To provide acope-of-work and services as follows (within the
reasonable limitationa of staff availability) :
. a. To provide staff for the airport information desk for the
purposes of: answering traveler questions, providing
information and directional assistance, answering
' ; � telephones, and providing public announcement/paging
� services;
. � Information assistance shall include, but not be limited
' to: information on airline schedules, airline delays
(when applicable), availability of ground transportation
to and from the airport, baggage services and delivery,
- lodging accommodations, lift ticket and snow condition
information, and other miscellaneous information
pertaining to tourist amenities and activities in the
Aspen/Snowmass area;
b. To provide staff to circulate within the terminal
, building for the purpose of answering traveler questions,
— __ providing information and direction assistance, and
� ' facilitating conflict resolution;
c. To provide staff to be stationed at the "arrival" doors
_ during air carrier deplaning operations to meet and greet
' deplaning passengers, answer traveler questions, provide
information and direction assistance, and discourage j `
and/or report unauthorized access to secured areas;
d. To be observant for those persons who may require medical
assistance and to call for appropriate medical assistance
eithex at that person's request, or as a result of an
obvious medical emergency; '`;-;
��.:
e. To provide limited wheelchair and/or "hands-on" !(�"
assistance to departing and/or arriving handicapped or ;1'
; disabled passengers when necessary, at the request of the �?
airline(s);
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f. To the greatest extent possible, utilize the courtesy „ ;;;
phone system for the purpose of expediting passenger `��
transportation to their lodge/accommodations; P�� x`;'
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g. To receive and record all traveler complaints. All such .'�.��`L
complaints received shall be forwarded to the Office of � -
the Director of Aviation and the President of the ACRA on �� '`�
forms provided by the Director of Aviation. ••;:��
� h. To receive record and �� �,.��'�,� •
, , positively account for all lost
j and found" items turned in to ACRA and/or found in and ;,�.'`r
� around the commercial terminal buiiding. All "lost and :� �:
found" items shall be surrendered as soon as pranticable ' i
to the Office of the Director of Aviation. ;''°"°;
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2. To provide minimum standards of employee performance, ACRA �`-'r'
i employees shall: ;�
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a. Promote among each other and maintain professionalism in
all job aspects while engaged in Guest Services
activities under this Agreement;
i b. Not engage in any manner in disputes or conflicts with r3
� airport travelers, the general public, building tenants, �,
or other commercial vendors; �:,.
- +�.
c. Be friendly, courteous and helpful to all airport
travelers and the general public; �'
a
. � d. Be responsible in the initiation of help and assistance
to all airport travelers and the general public to the
greatest extent possible;
: e. Be required to dress "in uniforms" issued by the ACRA and ;,t.
to maintain appropriate personal hygiene and appearance E�.n
suitable for a world-renowned, first-class resort;
• Uniforms shall be aelected in coordination with, and
� input from, the Director of Aviation. ACRA employees
shall be required to dress in the issued uniforms during
all duty hours.
f. Assume relief from job responsibilities only during the '
a, periods identified for employee "breaks", and only when
� ---- approved by ACRA supervisory staff;
g. Be required to maintain the security of the airport
manager's office when being used by ACRA employees, and �,
, to be required to exercise ordinary and courteous �
cleanliness habits associated with said use. f ,
� �
3. To provide no less than niae (9) total employees for the
Airport Guest Services program, with adequate supervision.
Supervisory employees sha11 be responsible for supervising the �,
work and performance of all ACRA employees during each �,
respective shift. Minimum staffing levels per shift are �y,,3�'-
attached hereto as Exhibit "B", and made a part hereof. �� ;'`�_
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4. To provide at least one (1) person from the ACRA who shall act �•9 :
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� as the ACRA's authorized representative ("point of contact") �,f; �.
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responaible for carrying-out all ACRA obligations set forth 1yE�
within this Agreement. The ACRA's representative will commit , y ;�``;
the necessar}r hours per week to work related to the Airport �,
Guest Services program as set forth within this Agreement. '� ,�'u`k:'
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5. To provide training and instruction for all ACRA Guest Service � .,: �.
employees including: Guest Service's personnel policies and '
regulationa and basic airline operating procedures. �'"�� �
Confirmation of auch training ahall be provided in writing to !�'�'';�:t r;
` the Director of Aviation. ;-� .� ,'.
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6. The ACRA�s re resentative shall submit a written status re ort � ' '
P P ;,5,?.:' �
of the Guest Service program to the Director of Aviation, or ;r.__,,,".,- �
his authorized representative, on a monthly basis. This ;1f,1-`'•� "
report may be the same as that provided to the President of ';,�:;`i:r:
�__ _ the ACRA, i.e., number of visitora assisted, telephone calls '�'
answered, wheel chair asaists, etc. �:;`;:,+y`;;,'
7. To be solely responsible to compensate and provide benefits
for ACRA employees provided £or under this contract, based on "
ACRA personnel policies. `'
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8. ACRA (including, by definiCion here and hereinafter, its
officials, employees, agents and representatives, subcon-
tractors and sugpliers) , shall and herehy does release, dis- '
�:�
" charge, indemnify and hold harmless the County of Pitkin and �.
its officials, employees, agents and representatives from and
against liability for any claim, demand, loss, damages, penal- <<'r
ty, judgment, expenses, costs (including costs of investiga-
tion and defense) , fees (including reasonable attorney and
- expert witness €ees) or compensation in any form or kind �
t; whatsoever for any bodily injury, death, personal injury or �
I property damage arising out of or in connection with any -
{ negligent act, intenCional act, error or omission by ACRA, and
for any consequential liability alleged to accrue against the '4�`'++°
County on account of ACRA's acts, errors or omissions; pro-
vided, however, that such indemnity shall not be construed as
_ an indemnity for bodily injury or property damage arising from
the sole negligence of the County or its employees.
9. To provide workman compensation insurance in the limits �i
required by law, commercial liability insurance, personal
• injury, and property damage insurance with limita of at least E' '
$1,000,000 per occurrence for public liability, and $1,000,000 ,
`� for property damage. Satisfactory evidence of all such �
--- insurance in the form of a certificate of insurance must be a,�
provided to the County. The certificate of insurance shall
( name Pitkin County as "additionally insured" and shall conCain
a provision that coverage afforded under the policies will not
be canceled unless at least ten (10) calender days prior ' '
written notice is served to the County by certified mail. i' �
10. To provide, for approval by the Director of Aviation, a budget
for the term af the Agreement. �_.
11. To provide, by the 15th day of the month for the previous '+.�'
month, a statement of account for all revenues and expenses .� "
�; � £or that month, including a budget to actual comparison. �
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12. To establish and uae a specific, separate bank account for all '��`��'
Guest Servicea financial transactions. t�
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13. The following expense items shall be consi.dered �� � `�
��i.:'
"administrative overhead" and shall. not exceed the "flat rate" l: l�
of 180 of the total budget, (515,000) , which will cover all �
adminisCrative costs aesociated with the program. Any �T=. �`b .
'. administrative or °overhead" coats which exceed the agreed �:'�a
' : upon flat rate shall require the approval of the Director of r,,I';,�,'1,_l
3 Aviation. .
: a) accounting: budget preparation and financial �'�
� reconciliation; i i
_ .. I bj payroll administration: airport guest services Y-� .:
staff� >n'.",�.;.',..
4 / .
c) trainingc DIA, Sheriff�s Office, employee ti,• :
motivation, conflict resolution training;
d) equipment: radios, computer time, office
equipment;
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e) meetings: Airport Advisory Committee, RFTA, BOCC, °
ASC/Stapleton-DIA Guest Services Program;
! 14. At the end of the term, any residual monies left over sha1Z be
held in escrow and carried over for the following year's �}
budget, provided the ACRA and the County elect to continue the '
_ program. In the event the program is not continued the
following year, such residual monies shall be refunded to all '
`i parties who have contributed such monies, in proportion to �
each party's contribution for that year, within ten (10) days
from the date that the decision to not continue the program is '�
made and agreed upon. � `�
15. The ACRA, its agents or representatives, and employees shall
' comply with a11 County and Airport rules and regulations and
directives as reasonably promulgated by the County.
- 16. The ACRA, its agents or representatives, and employees shall `�
be required to report any violation of airport regulations, or
other local, state or Federal laws immediately to the Director '
of Aviation or his authorized representative. Employees may
�-- also be reguired to submit written and/or verbal witneas �
�+ testimony on behalf of the County, if such testimony is deemed
necessary by the Director of Aviation.
I17. To comply with the letter and spirit of the Colorado Anti-
� discrimination Act of 1957, as amended, C.R.S. 1973, 24-34-4-
� 2, et sea. (1982 Repl. Vol. 10) .
�
18. To comply with the provisions of C.R.S. 1973, 8-17-102 (1982
Cum. Supp.1 for preference of Colorado Labor.
�.
19. All ACRA employees shall be subject to a five {5) year
security background investigation by the County. All employee � w-�
' information shall be held confidential by the County. The ��,
� County reserves the right to reject any ACRA employee based j .
� upon the findings of a security investigation.
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'� If either party �o this contract fails to perform under the ,;�,•�`
� provisions set forth herein, the other party may submit written eI �,:
notice of noncompliance. If such noncompliance is not remedied
with ten (lo) calendar days, written notice of Agreement �7.. y.li
cancellation shall be mailed, return receipt requeated, and the E`,:
Agreement canceled ten (10) days after the date of receipt. �,,
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; This Agreement may be amended in whole or in part by written :��
" agre ment of b th parties ;: '��
� �ep�� 1�--2�' .l`�
� PITKIN COIINTY, COLORADO ASPEN CHAMBER RE30RT �4;•L y'r,
-� ASSOCIATION �4
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� � � � � ��E; V
� BY -:s?
Michael C. Ireland, Ch�air •!
- Board of County Commissioners TITLE ,>� �
� 3 �� ��'
DATE ;�k- .,.
_ DATE ._.T�
� '�.. .
A TE T p
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� De ty County Cl k
MMENDED FOR APPROVAL: �
� RECO �
i �� ����� g
� Su nne Ko chan Scott Smith
Co ty Ma ager Director of Aviation
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APP OVED AS TO FORM: APPROVED AS TO SIIDGET: ' -
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^� ' �r. �o�,.�
r �—
John Ely, County Attorney Thomas C. Oken
. Director of Adm. Servicea
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, � ��,�A 1995-1996 AirQgrt Guest Services� '�':
_ :�'i
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Guest Serviccs 3taff Schedule: �"
� ' �.
� �.t�x .�:,.
�':�_�,
1.One host on duty from 7 AM to 3 PM
2.One host on duty&om 8 AM to 3 PM • �:
3.One anpavisor oa duty from i i AM ta 8 PM 'i
4.Oae host on duty from 3 PM to 10 PM �- :-
-- --- 5.One host on duty from 3 PM to 10 PM
. MONDAY �;,
- �
� 1.One host on duty from 7 AM to 3 PM
2.One su ervisor oa du flrom 9 AM to 6 PM � .r
P �Y
3.One host on duty from 3 PM to 10 PM �
4.One host oa duty from 5 PM to lo PM „
. . . � . � � � � . . 4.
TUESD�y.�7P�1�]ESDAY •
�: j 1.One host on duty ffom 7 AM to 3 PM .
; 2.One supervisor on duty from 9 AM to 6 PM _ `
j 3.One hoet on dury from 3 PM to i 0 PM �
j 4.One hoet on dury fram 5 PM to 10 PM ;
�
� ,.
THURSDAY
' , • �.
•1.One host on duty from 7 AM to 3 PM i
' 2.One host on duty from 8 AM to 3 PM j
3,One supernieor on duty from 11 AM to 8 PM I
- 4.1tvo hosts on duty from 3 PM to 1D PM �
; , .
�
FRIDAY-SAT[IRDAY �
�� - ' 1.One host on duty from 9 AM w 3 PM '
� 2.One host on duty fram 8 AM to 3 PM !
3.Oae supervisor oa duty from 10 AM to 8 PM ;
, 4.Two hosts on duty from 3 PM to 10 PM
; j
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