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AGREEMENT �,�._ QC/^/�
THIS AGREEMENT, made and entered into this o�3�-�day of
lUa�io�Mbev- , 1989 by and between THE BOARb O�' COUNTY CoMMISSIONERS
OF PITKIN COIINTX, COLORADO (the '�County"), and the ASPEN CHAM$ER
RESORT ASSOCIATION {th� "ACRA"), nd the term of this Agreement
shall expire on the «, day of �__, 1990. This Agreement
shall be ur�der the following terms and conditions; and -
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WHEREAS, the County and the ACRA desires to rovide for � 1'
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informational and other "Guest Services" to tourists and air �=�"°••�
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travelers to the Aspen and Snowmass area arriving through the ��
As en-Pitkin Count e��`'•c,� -
P y (Sardy Field} Airport during the 1989-90 ski �;��.,..
season; and
NOW, THEREFORE, the parties agree as follows:
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THE COUNTY'S OBLIGATIONS ARE AS FOLIAWS: ,.,,..,,�-,
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1. To provide the ACRA access to an informatian desk in the "<�
. arrivals/baggage claim area of the commeroial terminal ta=:%!:..
(attached as Exhibit �'A"), and all informational and `' r��`'�
directional signs, which in the so2e discretion of the �'
Director of Aviation may be necessary therefore, inside and
outside the commercial terminal building.
2. To provide a public address and paging system with access
throughout the terminal build3.ng, and telephone system with �
� four {4} dedicated lines.
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3. To provide five {5j hand-held transceiver radio sets and `
charger units, with two (Z) dedicated County frequencies.
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4. To allow the ACRA employees provided for in this Agxeement
non-exclusive use of all public facilities located at the
j terminal.
"i 5. To provide at least one (1) person from the County who shall
� act as the County's authorized representative (��point-of-
contact") responsible for carrying-out all County obligations,
W and assuring ACRA compliance with obligations set forth within
•' this Agreement. Airport management staff and the Pitkin
� County Sheriff's Department shali be reasonably available to i�
{ provide support and assistance to ACRA employees when
necessary, especially in the case of emergency and civil
' disturbances. The County's authorized representative and .'�
� "point-of-cantact" shall be the Director of Aviation. The
� designated chain-of-command shall be: Director o£ Aviation,
: Assistant Director of Aviation, Operations Supervisor, ��
� Operations Officer. � .�,, ,, :
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6. To contribute forty-six thousand dollars ($46,000) towards the
expenses of the Guest Services program for services specified
herein. Payment will be made by the County to the ACRA in
four (4) equal payments of eleven thousand five hundred
dollars ($11,500) , and those payments shall be due on or
before:
Payment 1 January 1, 1990
Payment 2 February 1, 1990 ���:'���-
� Payment 3 March i, 1990 �;;_;._.
Payment 4 April 1, 1990 �� -
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7. To provide training and instruction for all ACRA Guest ::;r,�:;•.:
Services employees including: conflict resolution, how to deal ! *:t '. ; ; ;`
with the upset passenger, airport rules and regulations, and :fc�:` . >,`'
other applicable airport practices and standard operating � �.
procedures, ,s.�j:
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THE ACRA'S OBLIGATTQNS ARE AS FOLLOWS: J 1�
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� 1. To provide scope-of-work and services as follows (within the tr;,�,.
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reasonable limitations of staff availability) : �
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a. provide staf£ for the airport information desk for the �' '�
purpose of answering traveler questions, providing ;
� information and direction assistance, answering
; telephones, providing public announoement and paging
, services. information assistance shall include, but not �
be limited to information on airline scheclules, and
airline delays when applicable, availability of ground : '�
transportation to and from the airport, baggage services '
and delivery, lodging accommodations, lift ticket and �
- snow condition information, other miscellaneous
, information pertaining to tourist amenities and
activities in the Aspen/Snowmass area.
b. provide staff to circulate within the terminal building
for the purpose of answering traveler questions,
providing information and direction assistanae, and
providing conflict reso].ution.
'- c, provide staff to be stationed at the "azrival" doars
during aircraft arrivals to meet and greet deplaning �
passengers, answering traveler questions, providing �t`
information and direction assistance, and guarding � '•:
aqainst unautharized access to secured areas. ,�
d. provide emerqency medical assistance when necessary. a12
; such medical assistance provided shall be limited to the ti �`:� _
! scope authorized by individual medical certificate(s) F `` x 4 -
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e. provide wheel chair assistance to departing or arriving
handicapped or disabled passengers when necessary.
f. provide assistance to airport maintenance staff in
keepinq the terminal building clear of paper and other ,
debris.
g. receive and record all traveler complaints. all such i`'^;-':�z.��
complaints received shall be forwarded to the Of£ice of -`�'�`
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the Director of Aviation, and the President of the ACRA :�:..;�;-;
on forms provzded by the Director of Aviation. --
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; h. receive and record all "lost and found" items turned in. ; , °
`? all "lost and found" items must be immediately
surrendered to the.Office of the Director of Aviation. q.,.. .
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:� 2. To pravide minimum standards of employee performance as
£ollows:
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� a. maintain pro£essionalism in all job aspects while engaged
'`" z in Guest Services acta.vities under this Agreement.
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,..� b, shall not engage in any manner in disputes or conflicts s�
..� with airport travelers.
c, shall be friendly, courteous and helpful to all airport
'�� travelers.
;:;�.�� d. shall be responsible to initiate help and assistance to
, all airport travelers to tha greatest extent possible.
_?�:� e. shall be required to dress in uniforms issued "'by the
`����� ACRA, and maintain appropriate personal hygiene.
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,,�;1� f. shall assume relief from job responsibilities only during
the periods identified for employee "breaks", ar if
;;� approved by supervisory staff.
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��� 3. To provide no less than ten (lo) total employees for the
s, Airport Guest Services program. To provide no less than ane
�� {i) trained supervisory employee per eight (8} hour shift.
Supervisory employees shall be responsible for supervising the
work and performance of all ACRA employees during each
zespective shift. Minimum staffing level.s per eight {8) hour
shift are attached hereto as Exhibit "B", and made a part '
hereof.
- � .
- 4. To provide at least one (1) person from the ACRA who sha11 act
as the ACRA's authorized representative ("point of contact") �
;".=� responsible for carrying-out all ACRA obligations set forth ;`=+;�
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within this Agreement. The ACRA's representatiye will commit
no less than forty (401 hours �er week to the Airport Guest
Services proaram as set forth within this Acrreement. `
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5. To provide training and instruction for all ACRA Guest Service
employees including: CPR and first-aid, Guest Service
personnel policies and regulations, and basic airline
operating procedures.
6. The ACRA's representative shall submit a written status report ��~i`:),-.`-
of tha Guest Service program to the Director of Aviation, or ,-°F;;c..,
his authorized re resentative on at least a weekl basis. �"•''""
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This report may be the same as that provided to the Presic3ent -
of the ACRA. - '
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I 7, To be solely responsible to compensate and provide benefits
for ACRA employees provided for under this contract.
{ 8. To provide emp2oyees with suitable dress and attire. Uniforms �
�i shall be selected in coordination with, and input from the k�
� Directar of Aviation. ACRA employees shall be required to �
+ dress in the issued uniforms during ail duty hours. ��
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� � 9. To indemnify and hold harmless the County from any liability �s.'�.
% arising out of any act which may be brought, asserted, or
;�� established against the County for or on account of the ACRA, i '.
its agents or representatives, or employees under this �
agreement. �
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l0. To provide worlanen compensation insurance in the limits k .
-� required by law, pub2ic liability insuranae, personal injury,
and property damage insurance with limits of at least
$1,000,000 per occurrence for public liability, and $1,000,000
for property damage. Satisfactory evidence of all such
'_"� insurance must be provided to the County.
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11. The ACRA, its agents or representatives, and employees shall
��; comply with all County and Airport rules and regulations and
directives as reasonably promulgated by the County. ;;"
12. The ACRA, its agents or representatives, and employees shall
be required to report any violation of airport regulations, �
,y� or other local, state or federal laws immediately to the
Director of Aviation or his authorized representative.
- Employees may also be required to submi.t written and/or verbal
witness testimony on behalf of the County, if such testimony 4
'`�I��i is deemed necessary by the Director of Aviation.
;� 13. To comply with the letter and spirit of the Colorado Anti- � �
discrimination Act of 1957, as amended, C.12.5. 1973, 24-34-4-
-� 2, et sect. (1982 Repl. Vol, l0).
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14. To comply with the provisions of C.R.S. 1973, 8-17-102 (1982
Cum. Supp.) for preference of Colorado Labor. '
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15. To comply with the Pitkin County Required Clauses, attached
hereto, and made a part hereof.
To the greatest extent possible ACRA employees will utilize
the courtesy phone system for the purpose of expediting passenger
transportation to their lodge. -�'� �
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All ACRA employees shall be subject to a five (5) year -
security background investigation by the County. All employee � �
information shall be held confidential by the County. The County �"� t� -
reserves the right to reject any ACRA employee based upon the `f�`:ti"
findings of a security investigation. ;t';`: '-' `_�
Sf eithzr party ta this contract fails to perform under the ��
provisions set forth herein, the other party may submit written
notice of noncompliance. If such noncompliance is not remedied '�!.�., :
:, with ten (lo) calender days, written notice of Agreement ""��,
" cancellation shall be mai2ed, return receipt requested, -and the �
f Agreement cancelled thirty (30) days after the date of receipt. .(s,�-?�ti,�.
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� '1 This Agreement may be amended in whole or in part by written t ;��: `
t agreement of both parties. 1
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i PITKIN COUNTY, COLORADO ASPEN BER RE ORT ASSOCTATION
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; Board of �ounty Commissionez TITLE �
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