HomeMy WebLinkAboutbocc.con.085.2017011 kIN Pitkin County
+lcOuN'0 Contract Cover Sheet
Please complete the Contract Cover Sheet when the contract is completed and signed by Contractor/Vendor and Pitkin
County Project Lead.
Return all Contract Cover Sheets and Contracts/Change Orders/Amendments to Procurement
(procurement helonpitkincouoty com). Any contracts $50,000 and over will be routed for signatures to County Manager
and Attorney's Office (if required) by Procurement & Contracts Manager.
Contract Information
Contract Number
0852017
Previous Change Order/Amendment Amount 0fapplicable)
Project Name
AAAE Interactive Electronic
_
Training Maintenance
Contractor
American Association of Airport
Executives
Budget Line Item
404.66.00000.82803
$
Additional Budget Linc
Item(s)
(Please fully allocate New
Contract Total)
—
_
$
$
$
$
Contract Start Date 1/1/2017
Contract End Date12/31/2(117
_
Automatic Renewal
Yes N
No❑
If Construction: Retainage
Yes $ or %
No®
It tris is a new contractor, please request they complete and submit to Finance a W-9 Form.
Contact information:
Manager Fil Meraz Project Manager
Phone
Provide a brief description of the contract:
Online employee training service agreemeor
Contract Value Summary:
Original Contract Amount
$ 25,700.00
Previous Change Order/Amendment Amount 0fapplicable)
_
S 0.00
This Change order/Amendment amount (if applicable)
_
$ 0.00
New Contract Total _ _
$ 25,700.00
Procurement Method:
None ❑ Informal❑ Formal ❑ Sole Source N Emergency L Contract Renewal L
Contract'I'ypc
Services/Maintenance N Construction ❑ Goods, Equipment, Supplies ❑
Change Order/Amendment ❑ Other, please explain ❑ Click here to enter text.
NOTE: CLERKS OFFICE WILL KEEP ORIGINAL DOCUMENTS IN COMPLIANCE WITH COLORADO STATE
ARCHIVES RETAINAGE SCHEDULE. ALL ATTACHMENTS MUST BE WITH THIS CHECKLIST.
Contract # 085.2017
Budget Lare Item # 404.66,00000,82803
PITKIN COUNTY
SOLESOURCEPROCUREMENT
JUSTIFICA'T'ION REQUEST
—TO: Jon Peacocr(' County a� nal r
DATE: 2/14/77
FROM: Fit Meraz, Aspen Airport
Proposed Contactor: AAAE___
Estimate expenditure for the above service:
Rev 8.25.11 jno
Product/Service: IGT Learning Suite Maintenance
$ 25,700.00
'Phis form is required, and is to aid you, in documenting your Sole Source request. Complete all portions of
this form. This purchase is clearly and legitimately limited to a Single or Sole Source. (Examples: original
manufacturer, no regional distributor, standardizaton etc):
Explain: The Interactive Employee Training (IET) system is patented technology developed by AAAE. On
July 8, 2003, the United States Patent Office BXBSEFE AAAE a patent for the computer-based
interactive employee twining system. Tho patent number is: US 6.589.05582. A Canadian Patent
was awarded on May 22, 2007. The Canadian patent number is: 2,437,677. As a result, AAAE is
the sole provider of the IET softwate/bardware/system/setvice program. IFT software updates
are developed, issued and installed only by AAAE. The use of other hardware or outside service
or maintenance providers may void the IET warranty.
The undersigned requests that Pitkin Comity waive other procurement requirements and recognize this
transaction as a sole source exception to the Pitkin County Procurement Code.
Depaztment ead late Section Head Date
Approved Denied,_. Reason for
Jon Peacock, County Manager Date
Note: Every effort should be made to obtain a written contact when otherwise required trader County -
procedures. When a contract is obtained, complete the Clerk's check list and send the original signed contract
with coversheet to clerk's office for arebiving.
Contract k 085,20 17
Budget Line Itemk404.66.00000.82803
,(� t'I' K I N
y COUNT
CONTRACT FOR PROVISION OF SERVICES
AAAE Interactive Electronic (IET) Training Maintenance
THIS CONTRACT is made and entered by and between the Pitkin County Board of County
Commissioners ("County") and American Association of Airport Executives, The Barclay Building
601 Madison Street Suite 4001 Alexandria, VA 22314 (hereinafter "Contractor").
1. Term. The term of this contract is from January I, 2017 to December 31, 2017. At the
expiration of the initial term, the contract may be extended for an additional term of three (3) years
by the express written consent of both parties.
2. Contractor's Obligations. Contractor shall See Attachment, Exhibit A.
3. Compensation and Expenses, Invoicing, Payment and Offset. The County shall compensate
Contractor for its services in accordance with the Project Budget and Schedule set out in Paragraph 2.
It is expressly understood and agreed that in no event will the total compensation and reimbursement
to be paid hereunder exceed the sum of $25,700.00 for all services rendered. By contract or
amendment, the County and Contractor may reallocate the budget among project tasks if the total
budget amount remains unchanged. Contractor shall invoice for the project monthly based on hours
worked, with payment expected within thirty (30) days of invoice, but any payment by the County
may be offset by any amount the Contractor owes the County for any reason.
4. County's Exclusive Ownership of Work Product Drawings, specifications, guidelines and
other documents prepared by Contractor in connection with this contract shall be the property of the
County. However, Contractor shall have the right to utilize such documents in the course of its
marketing, professional presentations, and for other business purposes. Contractor assigns to County
the copyrights to all work prepared, developed, or created pursuant to this contract, including the
right to: 1) reproduce the work; 2) prepare derivative works; 3) distribute copies to the public; 4)
perform the works publicly; and 5) to display the work publicly. Contractor shall have right to use
materials produced in the course of this contract for marketing purposes and professional
presentations, articles, speeches and other business purposes.
5. Pitkin County's Obligations. Pitkin County shall administer this contract through a County
Representative. Fil Meraz will manage the project as the County's Representative. In the event that
Fil Mcraz is not available, Jennifer Mitchley shall assume the County Representative's duties. The
services provided and products delivered by the Contractor under this contract will be subject to
Connact# 089.2017
Budget Liuc Itemt1404.66.00000, 82809
review by the County's Representatives, or a designee, for compliance with Contractor's obligations
prior to final payment.
6. Termination Prior to Expiration of Contract Term. The County has the right to terminate
this contract, with or without cause, by giving written notice to the Contractor of such termination
and specifying the effective date thereof. Such notice shall be given at least ten (10) days before the
effective date of such termination. In such event all finished or unfinished documents, data, studies
and reports prepared by the Contractor pursuant to this contract shall become the County's property.
Contractor shall be entitled to receive compensation in accordance with the contract for any
satisfactory work completed pursuant to the terms of this contract prior to the date of termination.
Notwithstanding the above, Contractor shall not be relieved of liability to the County for damages
sustained by the County by virtue of any breach of the contract by the Contractor.
7. independent Contractor Status.
A. The parties to this contract intend that the relationship between them contemplated by
the contract is that of independent contractor. Contractor, and any agent, employee, or servant of
Contractor shall not be deemed to be an employee, agent, or servant of Pitkin County.
B. Contractor is not required to offer his services exclusively to Pitkin County under this
contract. Contractor may choose to work for other individuals or entities during the term of this
contract, provided that the basic services and deliverable products required under this contract are
submitted in the manner and on the schedule defined under this contract.
C. Contractor warrants that all work produced will conform to all applicable industry
standard of care, skill and diligence in the performance of Contractor's obligations under this
contract.
D. Contractor shall not attempt to oversee or supervise the work or actions of any Pitkin
County employee, servant or agent in the course of completing work under this contract.
F. Contractor is not entitled to any Workers' Compensation benefits through Pitkin
County and is responsible for payment of any federal, state, FICA and other income taxes.
8 Assignability. This contract is not assignable by either party. Any use of subcontractors by
the Contractor for performance of this contract must be accepted in writing by the County.
9. Binding Arbitration. Any disputes arising out of this contract shall be subject to binding
arbitration. The parties agree that any disputes concerning the terms and conditions of this contract
shall be submitted and finally settled by arbitration. Arbitration shall be conducted pursuant to the
rules of the American Arbitration Association and shall be presided over by the Pitkin County
Hearing Officer appointed to arbitrate Pitkin County contract disputes. Costs of the arbitration shall
be awarded to the substantially prevailing party.
10. Severability. In the event that any provision of this contract shall be held to be invalid or
unenforceable, the remaining provisions of this contract shall remain valid and binding upon the
parties hereto
Contract # 085.2017
Budget Cine Item4404.66.00000.82803
It. Integration and Modification
A. This contract represents the entire and integrated contract between the County and the
Contractor and supersedes all prior negotiations, representations, or contract, either written or oral.
This contract may be amended only by written contract signed by both the County and the Contractor.
B. The County may, from time to time, request changes in the scope of services of the
Contractor to be performed hereunder. Such changes, including the increase or decrease in the
amount of the Contractor's compensation, which are mutually agreed upon between the County and
the Contractor, shall be in writing and upon execution shall become part of this contract.
12. Indemnitv.
A. The Contractor agrees to indemnify, hold harmless and, not excluding the County's right
to participate, defend the County, its subsidiary, parent, associated and/or affiliated entities, successors,
or assigns, its elected officials, trustees, employees, agents, volunteers, and any jurisdiction or agency
issuing permits for any work included in the project„ hereinafter referred to as indemnitee, from all
suits and claims, including attorney's fees and cost of litigation, actions, loss, damage, expense, cost or
claims of any character or any nature arising out of the work done in fulfillment of the terms of this
Contract or on account of any act, claim or amount arising or recovered under workers' compensation
law or arising out of the failure of the Contractor to conform to any statutes, ordinances, regulation, law
or court decree. It is agreed that the Contractor will be responsible for primary loss investigation,
defense and judgment costs where this contract of indemnity applies. In consideration of the award of
this contract, the Contractor agrees to waive all rights of subrogation against the County its subsidiary,
parent, associated and/or affiliated entities, successors, or assigns, its elected officials, trustees,
employees, agents, and volunteers for losses arising from the work performed by the Contractor for the
County.
B. The Contractor further shall investigate, process, respond to, adjust, provide defense for
and defend, pay or settle all claims, demands, or lawsuits related hereto at its sole expense and shall
bear all other costs and expenses related thereto, even if the claim, demand or lawsuit is groundless,
false or fraudulent.
13. Insurance. Contractor and subcontractors shall procure and maintain until all of their
obligations have been discharged, including any warranty periods under this Contract are satisfied,
insurance against claims for injury to persons or damage to property which may arise from or in
connection with the performance of the work hereunder by the Contractor, its agents, representatives,
employees or subcontractors.
The insurance requirements herein are minimum requirements for this Contract and in no way limit
the indemnity covenants contained in this Contract.
The County in no way warrants that the minimum limits contained herein are sufficient to protect the
Contractor from liabilities that might arise out of the performance of the work under this Contract by
the Contractor, its agents, representatives, employees, or subcontractors. The Contractor shall assess
its own risks and if it deems appropriate and/or prudent, maintain higher limits and/or broader
coverages. The Contractor is not relieved of any liability or other obligations assumed or pursuant to
Contract' 085.2017
Budget Linc Item4404.66.00000.82803
the Contract by reason of its failure to obtain or maintain insurance in sufficient amounts, duration,
Or types.
A. Coverage and Limits of Insurance. Contractor shall provide coverage with limits of
liability not Tess than those stated below. An umbrella and/or excess liability policy may be used to
meet the minimum liability requirements provided that the coverage is written on a "following form"
basis.
Statutory Workers' Compensation: Colorado statutory minimums
a. Policy shall contain a waiver of subrogation against the County.
It. This requirement shall not apply when a contractor or subcontractor
is exempt under Colorado Workers' Compensation Act., AND when such
contractor or subcontractor executes the appropriate sole proprietor waiver form.
Minimum Limits
Coverage A (Workers' Compensation) Statutory
Coverage B (Employers Liability) S 500,000
S 500,000
S 500,000
2. Commercial General Liability— ISO I CG 0001 form or equivalent.
(With County named as an additional insured)
Minimum Limits
General Aggregate
$
2,000,000
Products/Completed Operations Aggregate
$
2,000,000
F.ach Occurrence Limit
S
1,000,000
Personal/Advertising Injury
$
1,000,000
Fire Damage (Any One Fire)
$
50,000
Medical Payments (Any One Person)
$
5,000
Coverage to include:
• Premises and Operations
• Explosions, Collapse and Underground Hazards
• Personal / Advertising Injury
• Products / Completed Operations
• Liability assumed under an Insured Contract (including defense costs assumed under
contract)
• Independent Contractors
• Designated Construction Projects(s) General Aggregate Limit, ISO CG 2503 (1997
Edition or equivalent)
in
Contract N 0851017
Budgct Linc Item4404.66.00000.82803
Additional Insured Owners, Lessees or Contractors Endorsement, ISO Form 2010
(2004 Edition or equivalent)
Additional Insured-0wners, Lessees or Contractors Endorsement, ISO CG 2037
(2004 Edition or equivalent)
The policy shall be endorsed to include the following additional insured language on
the Additional Insured Endorsements specified above: "County, its subsidiary, parent,
associated and/or affiliated entities, successors, or assigns, its elected officials,
trustees, employees, agents, and volunteers named as an additional insured with
respect to liability and defense of suits arising out of the activities performed by, or on
behalf of the Contractor, including completed operations".
3. Auto Liability: Bodily injury and property damage for any owned, hired, and
non -owned vehicles used in the performance of this Contract.
Minimum Limits:
Bodily Injury/Property Damage (Each Accident) $ 1,000,000
4. Special Coverages (check as appropriate and insert amount):
❑(I) Performance Bond $
❑(2) Professional Errors and Omissions
❑(3) Aircraft Liability
❑(4) Owner's Protective
❑(5) Builder's Risk
❑(6) Boiler and Machinery
❑(7) Loss of Use Insurance
❑N Pollution Liability
❑(9) Crime, including Employee Dishonesty Coverage, or Fidelity Bond
B. Proofof Insurance:
I . Each insurance policy required by the insurance provisions of this Contract
shall provide the required coverage and shall not be suspended, voided or canceled except
after thirty (30) days prior written notice has been given to the County, except when
cancellation is for non-payment of premium, then ten (10) days prior notice may be given.
Such notice shall be sent directly to (County Representative's Name & Address). If the
insurance carrier will not provide the required notice, the Consultant/Contractor and or its
insurance broker shall notify the County of any cancellation, or reduction in coverage or
limits of any insurance within seven (7) days of receipt of insurers' notification to that effect.
Simultaneously with the Certificates of Insurance, the Contractor shall file with the
Procurement Officer a certified statement as to claims pending against the required coverages,
reserves established on account of such claims, defense costs expended and amounts remaining
on policy limits.
2. In addition, these Certificates of Insurance shall contain the following clauses:
Contract N 085.2017
Budget Line Itemk404.66.00000.82803
a. The contractor's insurance shall be primary and non-contributory with
any insurance or self insurance purchased by the County.
b. The insurance companies issuing the policy or policies hereunder shall
have no recourse against the County of Pitkin for payment of any premiums or for
assessments under any form of policy.
C. Any and all deductibles or self insured retentions in the above-described
insurance policies shall be assumed by and be for the amount of, and at the sole expense
of the Contractor.
d. Location of operations shall be: "all operations and locations at which
work for the referenced Project is being done."
3. Certificates of insurance for all renewal policies shall be delivered to the
County's Representative at least fifteen (15) days prior to a policy's expiration date except for
any policy expiring on the expiration date of this contract or thereafter.
4. The County reserves the right to request and receive a copy of any policy and
any policy endorsement at any time during the term of this contract.
14. Exemptions and Preferences. All purchases of construction or building or any other materials
for this contract shall not include Federal Excise Taxes or Colorado State or local sales or use taxes.
Pitkin County is exempt from such taxes under registration numbers 98-02624 and 84-78000-5K.
15. Records. The Contractor shall maintain comprehensive, complete and accurate books, records,
and documents concerning its performance relating to this contract for a period of three (3) years after
final payment under the contract and the County shall have the right within the three (3) year period to
inspect and audit these books, records and documents, upon demand, in a reasonable manner and at
reasonable times, for the purpose of determining, by accepted accounting and auditing standards,
compliance with all provisions of the contract and applicable law.
16. Contract Made in Colorado. The parties agree that this contract was made in accordance with
the laws of the State of Colorado and shall be so construed. Venue is agreed to be exclusively in the
courts of Pitkin County, Colorado.
17. Attorney's Fees. In the event that legal action is necessary to enforce any of the provisions of
this contract beyond the arbitration described in Paragraph 9, the substantially prevailing parry shall be
entitled to its costs and reasonable attorney's fees.
18. Governmental Immunity. Contractor agrees and understands that Pitkin County is relying on
and docs not waive, by any provision of this contract, the monetary limitations or terms (presently
$150,000 per person and $600,000 per occurrence) or any other rights, immunities, and protections
provided by the Colorado Governmental Immunity Act, 24-10-101, et seq., C.R.S., as front time to
time amended, or otherwise available to Pitkin County or any of its officers, agents or employees.
Further, nothing in this contract shall be construed or interpreted to require or provide for
indemnification of the Contractor by the County for any injury to any person or any property damage
Contract # 085.2017
Budgct Linc item#404.66.00000.82803
whatsoever which is caused by the negligence or other misconduct of the County or its agent or
employees.
19. Current Year Obligations. The parties acknowledge and agree that any payments provided
for hereunder or requirements for future appropriations shall constitute only currently budgeted
expenditures of Pitkin County. Pitkin County's obligations under this contract are subject to Pitkin
County's annual right to budget and appropriate the sums necessary to provide the services set forth
herein. No provisions of the contract shall constitute a mandatory charge or requirement in any
ensuing fiscal year beyond the then current fiscal year of Pitkin County. No provision of the contract
shall be construed or interpreted as creating a multiple -fiscal year direct or indirect debt or other
financial obligation of Pitkin County within the meaning of any constitutional or statutory debt
limitation. This contract shall not directly or indirectly obligate Pitkin County to make any payments
beyond those appropriated for Pitkin County's then current fiscal year. No provisions of this
contract shall be construed to pledge or create a lien on any class or source of Pitkin County's
moneys, nor shall any provision of this contract restrict the future issuance of Pitkin County's bonds
or any obligations payable from any class or source of Pitkin County's money.
20. Notice. Any written notice required by this contract shall be deemed delivered through any of
the following: (1) hand delivery to the person at the address below; (2) delivery by facsimile with
confirmation of receipt to the fax number below; or (3) within three (3) days of being sent certified first
class mail, postage prepaid, return receipt requested addressed as follows:
A. To Pitkin County with conies to:
Fit Meraz Pitkin County Attorney's Office
0233 E. Airport Rd. 530 E. Main Street, #302
Aspen, Colorado 81611 Aspen, Colorado 81611
Fax 970-920-5378 Fax: (970) 920-5198
B. To Contractor:
Trina Hadden -Director of Operations, Training & Technology Services
American Association of Airport Executives
The Barclay Building 601 Madison Street Suite 4001
Alexandria, VA 22314
e. trina.hadden(a)aaae.ore
p. 703-575-24701£ 703-797-9018
21. Public Contracts for Services and Public Contracts with Natural Persons. In conformance
with the provisions of C.R.S. § 8-17.5-101 and 102, as amended and C.R.S. § 24-76.5-101, as
amended
PUBLIC CONTRACTS FOR SERVICES. CRS §8-17.5-101. [Not Applicable to agreements
relating to the offer, issuance, or sale of securities, investment advisory services or fund
management services, sponsored projects, intergovernmental agreements, or information
Contract R 085 2017
Budget Line Itemtl404.66.00000.82803
technology services or products and services] Contractor certifies, warrants, and agrees that it does
not knowingly employ or contract with an illegal alien who will perform work under this contract
and will confirm the employment eligibility of all employees who are newly hired for employment in
the United States to perform work under this contract, through participation in the E -Verify Program
or the Department program established pursuant to CRS §8-17.5-102(5)(c), Contractor shall not
knowingly employ or contract with an illegal alien to perform work under this contract or enter into a
contract with a subcontractor that fails to certify to Contractor that the subcontractor shall not
knowingly employ or contract with an illegal alien to perform work under this contract. Contractor
(a) shall not use E -Verify Program or Department program procedures to undertake pre-employment
screening of job applicants while this contract is being performed, (b) shall notify the subcontractor
and the contracting State agency within three days if Contractor has actual knowledge that a
subcontractor is employing or contracting with an illegal alien for work under this contract, (e) shall
terminate the subcontract if a subcontractor does not stop employing or contracting with the illegal
alien within three days of receiving the notice, and (d) shall comply with reasonable requests made in
the course of an investigation, undertaken pursuant to CRS §8-17.5-102(5), by the Colorado
Department of Labor and Employment. If Contractor participates in the Department program,
Contractor shall deliver to the contracting State agency, Institution of Higher Education or political
subdivision a written, notarized affirmation, affirming that Contractor has examined the legal work
status of such employee, and shall comply with all of the other requirements of the Department
Program. if Contractor fails to comply with any requirement of this provision or CRS §8-17.5-101 et
seq., the contracting State agency, institution of higher education or political subdivision may
terminate this contract for breach and, if so terminated, Contractor shall be liable for damages.
PUBLIC CONTRACTS WITH NATURAL PERSONS CRS §24-76.5-101. Contractor, if a natural
person eighteen (18) years of age or older, hereby swears and affirms under penalty of perjury that he
or she (a) is a citizen or otherwise lawfully present in the United States pursuant to federal law, (b)
shall comply with the provisions of CRS §24-76.5-I01 et seq., and (c) has produced one form of
identification required by CRS §24-76.5-103 prior to the effective date of this contract.
Comma 0 055.2017
Budget Line IremA404.66.00000.82303
11111p,
IN WITNESS WHEREOF, the parties have executed this conhact as of the date first set out herein
above.
CONTRACTOR: AAAE
By.
Title Senior VP 2/24/2017
Dale
PITKIN COUNTY, COLORADO:
8 a a
it Meraz Da e
By. Aix eH Bir Date ��t�
AMRRICAN AsSOCIA'1'IONl or ArRPolt•r EXECUTIVES
ARAE DELIVERS SERVICE. INNOVATION, RR.SUI.I'S.
February 16, 2017
ASE —Aspen/Pitkin County Airport
Mr. Filiberto J. Meraz, ACE
0233 E. Airport Rd.
Aspen, CO 81611
Re: IETLearningSulte-Service Descriptions,Termsand Conditions
Introduction
The American Association of Airport Executives (ARAE) Is the largest professional organization for airport
executives In the world, serving thousands of airport personnel at public -use airports across the country.
Incorporated in 1928, AAAE Is now one of the largest and most Influential associations In Washington and
Is recognized as the training and technology resource expert for the airport Industry. Airport training Is
a unique market niche and AAAE leads the way In providing Innovative solutions and ever -Improving
products and services.
AAAE is a SOSC6 corporation. The association employs over 59 full time staff and 1 part-time staff
members. The address of AAAE's Corporate Headquarters Is: 601 Madison Street, Alexandria,
Virginia, 22314; Telephone: (703) 824-0500; Fax: (703) 820-1395. TIN:510094939.
The Association's Dunn and Bradstreet number Is 06-869-7523. Our overall financial credit rating Is ER4.
Respondent Contact Information and Signatory:
ASE —Aspen/Pitkin County Airport may address questions or an Issue regarding this proposal to: Trina
Hadden, AAAE, 601 Madison Street, Alexandria, VA 22314
Email: Trina.Hadden0aaae.Orft Telephone: (703)575-2470
'ilu Itn xc: Ar av u.In xu I Lo: Alnnuun Srxxer I ALxxnnuxu. VA r,IIR
rnnnx: ]o 3.8 i.l.ol09 1 rnx: ]o1•Elon 39f I www. Awn v.axa
EVVIRM
AmLRICAN ASSOCIATION OF AIRPORT ExECUTIVES
AAAE Drurc u. Scoria. IHxuran urv. RESULT\.
Sole Provider
The Interactive EmployeeTralning (IET) system Is patented technologydeveloped byAAAE. OnJuly g, 2003,the
United States PatentOffice BXBSEFE AAAE a patentforthecomputer-basedinteractive employee training
system. The patent number Is: US6.589.05582. ACanadian Patentwas awardedon May22,2007. The
Canadian patent number is: 2,437,677.
Asa result, AAAE isthe sole providerofthe IETsoftware/hardware/system/service program. IET software
updates are developed, Issued and Installed only byAAAE. The use of other hardware or outsideserviceor
maintenance providers mayvoid the IET warranty.
Service Program Cost
The cost of the IET system annual service plan Is Included In the Initial cost. The cost for subsequentyears
are based on actual market rates and offered In several service levelsto meetthe specific needs of the
airport. Please seethe attached IETService Level comparison chart to decide which level best works foryour
airport. Thankyou forthe privilege ofservingyour airport.
Sincerely,
Trina Hadden
•I'ur. anuu.er no...... sc 16oi Alnnunn Sxxu:r I Ai.xxen ruin, VA zxJ i.l
ivwne: ]a J.B x9.oJo.1 Ivex: ]o J.Nzo.i JYf 1 ma m.nnne.oxe
"' eliv rs gca: a 116 , eeul�s, Ince B a
Service Level Comparison Chart
'ILe IM xez Ar Ifun. uixr. 16.1 MAM111. %I xex♦ I Azeznxnxu, VA v{i{
rnoxe: po3.Ax{.of o.l I rns: ro{.B zon 191 I www.AAA x.oxe
Service Descriptions, Terms and Conditions
SAM - RPM ET M -F PHONE SUPPORT
Level3—Includestechnical telephone support betweenthe hours of8AM &SPM EST Monday—Friday (except Federal
holidays(.
Level2—Same.
Level3—Same.
DATABASESUPPORT
Level l— Includes complete maintenance of the database and 24/7 availability of all user data. AAAE ensuresdata
integritybyusing overlapping Internetservice providers ISPs), firewall protection forthe on-site andremotesewers
and the dally backup ofall data.
Level2—Same.
Level3—Same.
HELP DESK TICKETING SYSTEM
Level l—AAAE Implementsa help deskticketingsystem to Improve the qualltyofservlce,accountability, and
customersatisfactlon.
Level2—Same.
Level3—Same.
AUTOMATED HARDWARE MONITORING
Level1—AAAE will provide dally, automated hardware monitoringofthe hardware systemstoverlfybasic system
function and connectivity. Any Irregularities will be reported to the designated IETtraining coordinator.
Level2—Same.
Level3—Same.
SYSTEM UPDATES& PATCHES
Level1—Includesalloperatingand video-qualitysystem updatesand patches developed byAAAEwIth telephone
support for Installation.
Level2—Includesall operating andvideo-qualitysystem updates and patchesdeveloped byAAAEwith onsite
installation (includedaspartoftheLevel2/Level3 maintenancevisits(.
Level 3—Same as Level 2.
LIVEONLINETECH DIAGNOSTICSESSION
Level 1—This service allows an In-house technician to remotelytake control of a system, following physical
authorization on the userend(forsecurltypurposes).The tech remotelycandiagnose Issues.
Level 2—Sameas Level1
Level 3—Same as Level
LIVE ONLINE TECH REMOTE SUPPORT
Level1—Noteligible
Level 2—This service allows an In-house technician to remotely take control of a system, following physical
authorization on the user end (for security purposes(.Thetech remotelycan diagnose Issues, download and replace
files, and In manycases havethesystem operational agalnwithouthavingto dispatchan onsite technician.
Level3—Same as Level 2.
'I"ItI ItAx CI. AY Itn u. nl ac 1 fio 1 Al Au l son Si Al IT I M. F... ox 1 A, VA z2t 1A
PIInM L: 1-1.9-4.-S14 1 rex: 7o1,8ro.l 111 1 wvw.AAAr.oaa
Service Descriptions, Terms and Conditions (continued)
INTERACTIVE COURSE CHANGES (Excludes VIDEO)
Level 1— Includes periodic editing of test questions and other Interactive modifications that can be accomplished in
the AAAE studio/editfacilltles. This package comes with a standard allowance of i hourof free laborper each
contracted system (up to a maximum of 30 systems/ 10 hrs of labor). Each additional hour of laborover the
maximum amountwill be billed at a rate of $150/hour.
Level 2—Same as Level I exceptthe standard laborallowance Included Is 2 hours offree labor per contracted system
(up to a maximum of 10 systems /20 hrs of labor).
Level 3—Same as LEVEL2 exceptanylaborcharges overthe maximum amount will be billed againstthe remaining
balanceinthe Level3 maintenanceallowance.
ON-SITE MAINTENANCE VISITYEARLY
Level l—Notellgible.
Level 2 —Includes an annualon-sitevisitfor preventive maintenance services, plus on-site maintenance or technical
meetings,asrequlred.
Level 3—Same as Level 2.
TRAINTHETRAINER
Level3—Noteligible.
Level 2— Includes a web -based session forthe purpose of introducing our IETtralning system to newstaff, discussing
common Issues you might experience, orto holda QBAsession for staff that are famlliarwlth IET.Our hands on
approach will also bean opportunity for us to demonstrate any new tools or features of IET.
Leve13—Same as Leve12.
REGULATORY REQUIREMENTS
Level 1— Not eligible.
Level 2—Package Includes updates to course material and vldeos to remain compliant with regulatory changes
Level 3 — Same as Level 2.
CUSTOMVIDEOCHANGES
Level1—Avallable atan hourlyrate of $150.
Level 2—Allows for periodicchanges/additlons to a custom or Value-Addedvideo course that can be accomplished In
the AAAE studio/edltfacilities. This package comes standard with 2 hours offree laborper each contracted system
(up to a maximum of 10 systems/ 20 hrs of labor). Each additional hourof labor over the maximum amount will be
billed at a rate of $150/hour.
Level 3—Same as LEVEL except any labor charges over the maximum amount will be billed agalnstthe remaining
balance In the Level 3 maintenance allowance.
"nn Rt .I. Al Buu.o:xu 14o: AlAmvs S: xrer I A:.xxAx ox: n. vA avpy
�uorvr: ]o 1.a x.Loie{ I rsx: )o).Nna., 19i I www.AAn x.o ac
a694�4.mfr n' : e 1?l�Ilu i 1 � i I rt nr [r61. eYL�jf- 1 I 1 G._ ;ua" _ r
SERVICE ALLOWANCE
Level1—Noteligible.
Level2—Noteligible.
Level 3— Includes a monetary allowance that can be used for such services as hardware repalr/replacement thatisnot
covered under the manufacturer's warranty, video or interactive course changes, new course production, etc. Seethe
pricing chart for the amount that Is Included In your package. The contracted allowance expires 24 months after the
contract Inception if not used.
VOIDING OF MAINTENANCE COVERAGE
Any unauthorized changes, modifications, repairsor additlonsto the computer hardware, course software, operating
system or the system settings, without the prior consent of an authorized IET Maintenance technician, may void the
system coverage under this agreement and any hardware warranties that exist.
WEB SERVICE INTERFACE (WSDL)
AAAE has developed a web service interface (WSDL) for its Interactive Employee Training (IET) system to enable airports
to directly upload training results from the Interactive Employee Training (IET) centralized records repository to
their local badging system. AAAE will provide this WSDL to Aspen Pitkin County Airport (ASE) for use in conjunction
with its IET system.
Annual IET-WSDL Fee: $3,500 (to be paid in advance each year; first yearwill be invoiced upon acceptance of proposal;
thereafter, this fee will be Invoiced with the annual IET Service/Maintenance renewal.)
'ilu BANC 1. Ar not ruiNe 16o i ht A nrvuN Sr Ne. e{ I At rx AN uo i A, VA zxri{
puONL: I rex: �o r.H zo.�19f xvw.AAA t.oac
Service Agreement Details
Servlcef ackege
,Sten Dete.
End Date
SeivIteLevel
AnnvalCost
Web Service`
A1110 A Eb "
Ainodnt`
Intedace
13 01/01/17 12/31/17 $25,700 $3,500 $a,0oo
The service descriptions, terms and conditions will depend on the service package selected using the Service Level
Comparison Cha rt in page 3. The service package coverage is for all licensed IET training systems.
Upon the expiration of the Initial Term, this Agreementshall be renewed automatically forsuccessive Renewal Terms
equivalent in duration of one (1) month crone (1) yea r unless terminated by either Partyby providing one (1) month
written notice of Its Intention not to renew this Agreement prior to the end of the InItIaITerm oranycurrent Renewal
Term.
Approved and accepted:
ASE —Aspen/Pitkin County Airport
q"C
AlrportSignatureAjL�Stp��.lN
Print Name: 15�Z'S(-T(TO tvlPt2riZ
American Association of Airport Executives
Signature:
Print Name:
Title: y ,7a rUG :',L ::C-ro*t 01F oPehn7zo vs Title:
Date: al 1B I aO1-1
Date:
Please sign above and return executed copyto; AAAE, attn. Trina Hadden, Barclay
Building 601 Madison Street Alexandria VA 22314 or email to: trina.hadden0aaae.org.
nlc
It M I:1 AY 11111/11 N1: 1601 AI x111511N SI µIMI I At Yx N1IµI A, VA EI)1.1
ruune: 7o1�6x{.ofo{ I mx: 7o 1.P x0.1195 I xww.enn 0.1x0
Statement of Confidentiality: All rights reserved. This document Is Intended for certain subject Airport employees ONLY. No
part of this document may be reproduced, stored In, or Introduced Into a database or retrieval system, or transmitted, In any
form or by any means, (electronic, mechanical, photocopying, recording, or otherwise) without the prior written permission of
AAAE. AAAE reserves all rights in the confidential Information and Intellectual property contained in this document. This
document contains Information relating to a potential business, commercial, financial and technical relationship activity between
AAAE and sub)ectairport. This Information is Intended for the sole use ofthe recipient only and the disclosure of this information
to a third party would expose AAAE to considerable disadvantage. The products or architecture names mentioned In this
document are registered trademarks and trade names of their respective owners.
IIIf. nAA[LA\' h1 ...... IN- 1 6OIhIAM1 111 S'1.1II I ALE%A.1,µ1., VA SS3.4
rnnn c:-3.RxJ.ofo3 I vex: 7-3.111-.1395 1 www.AAn E.nan