HomeMy WebLinkAboutbocc.con.006.20 2019-12-17 CDD
4VKIN Pitkin County
COUNT'
Procurement Cover Sheet
@./D.C\
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Return all Contract Cover Sheets and Contracts/Change Orders/Amendments/Task Orders to Procurement
Contract Information
Contract Number 006.20
Project Name Pitkin County Courthouse Armed Security Services
Contractor Citadel Security USA
Budget Line Item 10013100.531500 $
$Additional Budget Line $ _
Item(s) $ _
(Please fully allocate New Contract Total)
$ —
Procurement Method: Formal
Type: Services/Maintenance
Contract Start Date 8/1/2020
Contract End Date 7/31/2021
Contract Type New Contract
Retainage No
If this is a new contractor, please enter the New Vendor information into Munis for workflow approval.
Contact Information:
Department Sheriff
County Representative Ron Ryan County Representative (970) 920-5254
Phone
Provide a brief description of the contract:
Contractor shall provide armed security services for the PC Courthouse and the PC Jail, as needed, per the
attached documentation. RFP proposed pricing of$145,680.00; Contract written as NTE $155,000.00 to allow
for any overtime or as-needed additional services.
Contract Value Summary:
Original Contract Amount $ 155,000.00
Previous Change Order/Amendment Amount $This Change order/Amendment amount $New Contract Total $ 155,000.00
Bid#006.20 Rev. 2018-10-10 htf
Budget Line Item# 10013100.531500
41)pNit
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NOTICE OF AWARD
Date: July 13, 2020
To: Citadel Security USA
Clayton Langston, Senior Manager
201 West 3Rd Street
Rifle, CO 81650
RE: Pitkin County Courthouse Armed Security Services
The County, having duly considered the Proposal submitted on April 28, 2020 for the
work or purchase covered by the Contract Document titled Pitkin County Courthouse
Armed Security Services in the amount of One-Hundred Fifty-Five Thousand dollars and
Zero cents ($155,000.00), and it appearing that the Price and other information in your
Proposal Form is fair, equitable and to the best interest of the County, the offer in your
Proposal Form is hereby accepted.
In accordance with the terms of the Contract Documents, you are required to execute the
Agreement in one original of contract within ten(10) consecutive days from this Notice of
Award.
In addition,you are required to furnish in the said time Certificates of Insurance evidencing
compliance with the requirement for insurance as stated in the Contract Documents to
Procurement via email at procurement@pitkincounty.com.
PITKIN COUNTY
-07 Jul-16-2020
Ron Ryan Date
undersheri ff
ACCEPTANCE OF NOTICE
Receipt of the above Notice of Award is hereby acknowledged
(,Ltu bit, (,A1A..SIOlt, Jul-24-2020
Clayton Langston Date
senior Manager
Contract#006.20 Revision:2018-06-13 btf
Budget Line Item#10013100.531500
iTKIN
COUNT
PITKIN COUNTY CONTRACT FOR PROVISION OF SERVICES
THIS CONTRACT, made July 13, 2020 by and between the Board of County Commissioners of
Pitkin County, Colorado, 530 E. Main St., Suite #302, Aspen, CO 81611, (hereinafter called the
"County") and Citadel Security USA, 201 West 3rd Street, Rifle, CO 81650 (hereinafter called the
"Contractor")to perform the following work: Pitkin County Courthouse Armed Security Services
("Project").
I. Term of Contract: The term of this Contract is from August 1, 2020 to July 31, 2021.
At the expiration of the initial term,the contract may be extended for five(5)additional
terms of one (1) year by the express written consent of both parties.
II. Contractor's Obligations. Contractor shall provide armed security services at the Pitkin
County Courthouse and as otherwise requested and agreed as detailed in the attached
documentation. Invoices shall be billed for actual hours worked and in accordance with
the rates provided in the attached cost worksheet.
III. Compensation and Expenses, Invoicing, Payment and Offset. The County shall
compensate Contractor for its services in accordance with the Project Budget and
Schedule set out in Paragraph II. It is expressly understood and agreed that in no event
will the total compensation and reimbursement to be paid hereunder exceed the sum of
One-Hundred Fifty-Five Thousand dollars and Zero cents ($155,000.00) for all
services rendered. By contract or amendment, the County and Contractor may
reallocate the budget among project tasks if the total budget amount remains
unchanged. Contractor shall invoice for the project monthly based on hours worked,
with payment expected within thirty(30) days of invoice. Any payment by the County
may be offset by any amount the Contractor owes the County for any reason.
IV. County's Exclusive Ownership of Work Product. Drawings, specifications,
guidelines and other documents prepared by Contractor in connection with this
Contract shall be the property of the County. However, Contractor shall have the right
to utilize such documents in the course of its marketing,professional presentations,and
for other business purposes. Contractor assigns to County the copyrights to all work
prepared, developed, or created pursuant to this Contract, including the right to: 1)
reproduce the work; 2) prepare derivative works; 3) distribute copies to the public; 4)
perform the works publicly; and 5)to display the work publicly. Contractor shall have
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right to use materials produced in the course of this Contract for marketing purposes
and professional presentations, articles, speeches and other business purposes.
V. Pitkin County's Obligations. Pitkin County shall administer this Contract through
a County Representative. Ron Ryan, Pitkin County Undersheriff will manage the
project as the County's Representative. In the event that Ron Ryan is not available, an
authorized designee shall assume the County Representative's duties. The services
provided and products delivered by the Contractor under this Contract will be subject
to review by the County's Representatives, or a designee, for compliance with
Contractor's obligations prior to final payment.
VI. Termination Prior to Expiration of Contract Term. The County has the right to
terminate this Contract, with or without cause, by giving written notice to the
Contractor of such termination and specifying the effective date thereof. Such notice
shall be given at least ten (10) days before the effective date of such termination. In
such event all finished or unfinished documents, data, studies and reports prepared by
the Contractor pursuant to this Contract shall become the County's property. Contractor
shall be entitled to receive compensation in accordance with the Contract for any
satisfactory work completed pursuant to the terms of this Contract prior to the date of
termination. Notwithstanding the above, Contractor shall not be relieved of liability to
the County for damages sustained by the County by virtue of any breach of the Contract
by the Contractor.
VII. Independent Contractor Status.
A. The parties to this Contract intend that the relationship between them contemplated
by the Contract is that of independent contractor. Contractor, and any agent,
employee, or servant of Contractor shall not be deemed to be an employee, agent,
or servant of Pitkin County.
B. Contractor is not required to offer his services exclusively to Pitkin County under
this Contract. Contractor may choose to work for other individuals or entities
during the term of this Contract, provided that the basic services and deliverable
products required under this Contract are submitted in the manner and on the
schedule defined under this Contract.
C. Contractor warrants that all work produced will conform to all applicable industry
standard of care, skill and diligence in the performance of Contractor's obligations
under this Contract.
D. Contractor shall not attempt to oversee or supervise the work or actions of any
Pitkin County employee, servant or agent in the course of completing work under
this Contract.
E. Contractor is not entitled to any Workers' Compensation benefits through Pitkin
County and is responsible for payment of any federal, state,FICA and other income
taxes.
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VIII. Assignability. This Contract is not assignable by either party. Any use of
subcontractors by the Contractor for performance of this Contract must be accepted in
writing by the County.
IX. Severability. In the event that any provision of this Contract shall be held to be invalid
or unenforceable, the remaining provisions of this Contract shall remain valid and
binding upon the parties hereto.
X. Integration and Modification.
A. This Contract represents the entire and integrated Contract between the County and
the Contractor and supersedes all prior negotiations, representations, or contract,
either written or oral. This Contract may be amended only by written contract
signed by both the County and the Contractor.
B. The County may, from time to time,request changes in the scope of services of the
Contractor to be performed hereunder. Such changes, including the increase or
decrease in the amount of the Contractor's compensation, which are mutually
agreed upon between the County and the Contractor, shall be in writing and upon
execution shall become part of this Contract.
XI. Indemnity.
A. The Contractor agrees to indemnify,hold harmless and,not excluding the County's
right to participate, defend the County, its subsidiary, parent, associated and/or
affiliated entities, successors, or assigns, its elected officials, trustees, employees,
agents, volunteers, and any jurisdiction or agency issuing permits for any work
included in the project, hereinafter referred to as indemnitee, from all suits and
claims, including attorney's fees and cost of litigation, actions, loss, damage,
expense, cost or claims of any character or any nature arising out of the work done
in fulfillment of the terms of this Contract or on account of any act,claim or amount
arising or recovered under workers' compensation law or arising out of the failure
of the Contractor to conform to any statutes, ordinances, regulation, law or court
decree. It is agreed that the Contractor will be responsible for primary loss
investigation,defense and judgment costs where this Contract of indemnity applies.
In consideration of the award of this Contract, the Contractor agrees to waive all
rights of subrogation against the County its subsidiary, parent, associated and/or
affiliated entities, successors, or assigns, its elected officials, trustees, employees,
agents,and volunteers for losses arising from the work performed by the Contractor
for the County.
B. The Contractor further shall investigate, process, respond to, adjust, provide
defense for and defend,pay or settle all claims, demands, or lawsuits related hereto
at its sole expense and shall bear all other costs and expenses related thereto, even
if the claim, demand or lawsuit is groundless, false or fraudulent.
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XII. Insurance. Contractor and subcontractors shall procure and maintain until all of their
obligations have been discharged, including any warranty periods under this Contract
are satisfied,insurance against claims for injury to persons or damage to property which
may arise from or in connection with the performance of the work hereunder by the
Contractor, its agents, representatives, employees or subcontractors.
The insurance requirements herein are minimum requirements for this Contract and in
no way limit the indemnity covenants contained in this Contract. The policies shall
include, or be endorsed to include, the following provision: On insurance policies
where the County is named as an additional insured, the County shall be an additional
insured to the full limits of liability purchased by the Contractor even if those limits of
liability are in excess of those required by this Contract.
The County in no way warrants that the minimum limits contained herein are sufficient
to protect the Contractor from liabilities that might arise out of the performance of the
work under this Contract by the Contractor, its agents, representatives, employees, or
subcontractors. The Contractor shall assess its own risks and if it deems appropriate
and/or prudent,maintain higher limits and/or broader coverages. The Contractor is not
relieved of any liability or other obligations assumed or pursuant to the Contract by
reason of its failure to obtain or maintain insurance in sufficient amounts, duration, or
types. Commercial General Liability Completed Operations coverage must be kept in
effect for up to three (3)years after completion of the project.
A. Coverage and Limits of Insurance. Contractor shall provide coverage with limits
of liability requirements provided that the coverage is written on a"following form"
basis.
1) Statutory Workers' Compensation: Colorado statutory minimums
a. Policy shall contain a waiver of subrogation against the County.
b. This requirement shall not apply when a contractor or subcontractor
is exempt under Colorado Workers' Compensation Act AND when
such contractor or subcontractor executes the appropriate sole
proprietor waiver form.
Minimum Limits:
Coverage A(Workers' Compensation) Statutory
Coverage B (Employers Liability) $ 500,000
$ 500,000
$ 500,000
2) Commercial General Liability—ISO 1CG 0001 form or equivalent.
(With County named as an additional insured)
Minimum Limits:
General Aggregate $ 2,000,000
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Products/Completed Operations Aggregate $ 2,000,000
Each Occurrence Limit $ 1,000,000
Personal/Advertising Injury $ 1,000,000
Fire Damage(Any One Fire) $ 50,000
Medical Payments(Any One Person) $ 5,000
Coverage to include:
• Premises and Operations
• Explosions, Collapse and Underground Hazards
• Personal/Advertising Injury
• Products/Completed Operations
• Liability assumed under an Insured Contract(including defense costs assumed under
contract)
• Independent Contractors
• Designated Construction Project(s) General Aggregate Limit, ISO CG 2503 (1997
Edition or equivalent)
• Additional Insured—Owners, Lessees or Contractors Endorsement, ISO Form 2010
(2004 Edition or equivalent)
• Additional Insured—Owners, Lessees or Contractors Endorsement, ISO CG 2037
(2004 Edition or equivalent)
• The policy shall be endorsed to include the following additional insured language
on the Additional Insured Endorsements specified above: "County, its subsidiary,
parent, associated and/or affiliated entities, successors, or assigns, its elected
officials,trustees, employees, agents,and volunteers named as an additional insured
with respect to liability and defense of suits arising out of the activities performed
by, or on behalf of the Contractor, including completed operations".
3) Auto Liability: Bodily injury and property damage for any owned,
hired and non-owned vehicles used in the performance of this Contract.
Minimum Limits: Statutory
Coverage Bodily/Property Damage(Each Accident) $ 1,000,000
4) Special Coverages (check as appropriate and insert amount):
a. ❑ Performance Bond $
b. 0 Professional Errors and Omissions
c. ❑ Aircraft Liability
d. 0 Owner's Protective
e. ❑ Builder's Risk
f. 0 Boiler and Machinery
g. 0 Loss of Use Insurance
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h. 0 Pollution Liability
i. 0 Crime, including Employee Dishonesty Coverage, or Fidelity
Bond
B. Proof of Insurance:
1) Each insurance policy required by the insurance provisions of this
Contract shall provide the required coverage and shall not be suspended,
voided or canceled except after thirty(30)days prior written notice has been
given to the County, except when cancellation is for non-payment of
premium, then ten (10) days prior notice may be given. Such notice shall
be emailed directly to Procurement(aipitkincounty.com. If the insurance
carrier will not provide the required notice, the Consultant/Contractor and
or its insurance broker shall notify the County of any cancellation, or
reduction in coverage or limits of any insurance within seven (7) days of
receipt of insurers' notification to that effect. Simultaneously with the
Certificates of Insurance, the Contractor shall file with the Project Lead a
certified statement as to claims pending against the required coverages,
reserves established on account of such claims, defense costs expended and
amounts remaining on policy limits.
2) In addition,these Certificates of Insurance shall contain the following
clauses:
a. The contractor's insurance shall be primary and non-contributory with
any insurance or self-insurance purchased by the County.
b. The insurance companies issuing the policy or policies hereunder shall
have no recourse against the County of Pitkin for payment of any
premiums or for assessments under any form of policy.
c. Any and all deductibles or self-insured retentions in the above-
described insurance policies shall be assumed by and be for the
amount of, and at the sole expense of the Contractor.
d. Location of operations shall be: "all operations and locations at which
work for the referenced Project is being done."
3) Certificates of Insurance for all renewal policies shall be delivered to
the County's Representative at least fifteen (15) days prior to a policy's
expiration date except for any policy expiring on the expiration date of this
Contract or thereafter.
4) The County reserves the right to request and receive a copy of any
policy and any policy endorsement at any time during the term of this
Contract.
XIII. Exemptions and Preferences. All purchases of construction or building or any other
materials for this Contract shall not include Federal Excise Taxes or Colorado State or
local sales or use taxes. Pitkin County is exempt from such taxes under registration
numbers 98-02624 and 84-78000-5k.
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XIV. Records. The Contractor shall maintain comprehensive, complete and accurate
books,records, and documents concerning its performance relating to this Contract for
a period of three (3) years after final payment under the Contract and the County shall
have the right within the three(3) year period to inspect and audit these books, records
and documents, upon demand, in a reasonable manner and at reasonable times, for the
purpose of determining, by accepted accounting and auditing standards, compliance
with all provisions of the Contract and applicable law.
XV. Contract Made in Colorado. The parties agree that this Contract was made in
accordance with the laws of the State of Colorado and shall be so construed. Venue is
agreed to be exclusively in the courts of Pitkin County, Colorado.
XVI. Attorney's Fees. In the event that legal action is necessary to enforce any of the
provisions of this Contract, the substantially prevailing party shall be entitled to its costs
and reasonable attorney's fees.
XVII. Governmental Immunity. Contractor agrees and understands that Pitkin County is
relying on and does not waive, by any provision of this Contract, the monetary
limitations or terms (presently $150,000 per person and $600,000 per occurrence) or
any other rights, immunities, and protections provided by the Colorado Governmental
Immunity Act, 24-10-101, et seq., C.R.S., as from time to time amended, or otherwise
available to Pitkin County or any of its officers, agents or employees. Further, nothing
in this Contract shall be construed or interpreted to require or provide for indemnification
of the Contractor by the County for any injury to any person or any property damage
whatsoever which is caused by the negligence or other misconduct of the County or its
agent or employees.
XVIII. Current Year Obligations.The parties acknowledge and agree that any payments
provided for hereunder or requirements for future appropriations shall constitute only
currently budgeted expenditures of Pitkin County. Pitkin County's obligations under
this Contract are subject to Pitkin County's annual right to budget and appropriate the
sums necessary to provide the services set forth herein. No provisions of the Contract
shall constitute a mandatory charge or requirement in any ensuing fiscal year beyond
the then current fiscal year of Pitkin County. No provision of the Contract shall be
construed or interpreted as creating a multiple-fiscal year direct or indirect debt or other
financial obligation of Pitkin County within the meaning of any constitutional or
statutory debt limitation. This Contract shall not directly or indirectly obligate Pitkin
County to make any payments beyond those appropriated for Pitkin County's then
current fiscal year.No provisions of this Contract shall be construed to pledge or create
a lien on any class or source of Pitkin County's moneys,nor shall any provision of this
Contract restrict the future issuance of Pitkin County's bonds or any obligations
payable from any class or source of Pitkin County's money.
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XIX. Notice. Any notice required or permitted under this Agreement shall be in writing
and shall be provided by electronic delivery to the e-mail addresses set forth below and
by one of the following methods 1) hand-delivery or 2) registered or certified mail,
postage pre-paid to the mailing addresses set forth below. Each party by notice sent
under this paragraph may change the address to which future notices should be sent.
Electronic delivery of notices shall be considered delivered upon receipt of
confirmation of delivery on the part of the sender. Nothing contained herein shall be
construed to preclude personal service of any notice in the manner prescribed for
personal service of a summons or other legal process.
To Pitkin County: with copies to:
Ron Ryan Pitkin County Attorney's Office
530 E Main Street 530 E. Main St., Suite#301
Aspen, CP 81611 Aspen, Colorado 81611
Email: Ron.Ryan@PitkinSheriff.com Email: Attorney@pitkincounty.com
To Contractor:
Citadel Security USA
201 West 3rd Street
Rifle, CO 81650
Phone: (877) 639-4301
Email: clay@csidefend.com
XX. Public Contracts for Services and Public Contracts with Natural Persons. In
conformance with the provisions of C.R.S. §§ 8-17.5-101, et seq., as amended and
C.R.S. §§ 24-76.5-101, et seq., as amended:
A. PUBLIC CONTRACTS FOR SERVICES. §§8-17.5-101, et seq. C.R.S.
[Not applicable to agreements relating to the offer, issuance, or sale of securities,
investment advisory services or fund management services, sponsored projects,
intergovernmental agreements, or information technology services or products and
services]Contractor certifies, warrants, and agrees that it does not knowingly employ
or contract with an illegal alien who will perform work under this Contract and will
confirm the employment eligibility of all employees who are newly hired for
employment in the United States to perform work under this Contract, through
participation in the E-Verify Program established under Pub. L. 104-208 or the State
verification program established pursuant to §8-17.5-102(5)(c), C.R.S., Contractor
shall not knowingly employ or contract with an illegal alien to perform work under this
Contract or enter into a contract with a Subcontractor that fails to certify to Contractor
that the Subcontractor shall not knowingly employ or contract with an illegal alien to
perform work under this Contract. Contractor (i) shall not use E-Verify Program or
State program procedures to undertake pre-employment screening of job applicants
while this Contract is being performed, (ii) shall notify the Subcontractor and the
contracting State agency within 3 days if Contractor has actual knowledge that a
Subcontractor is employing or contracting with an illegal alien for work under this
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Contract, (iii) shall terminate the subcontract if a Subcontractor does not stop
employing or contracting with the illegal alien within 3 days of receiving the notice,
and(iv) shall comply with reasonable requests made in the course of an investigation,
undertaken pursuant to §8-17.5-102(5), C.R.S., by the Colorado Department of Labor
and Employment. If Contractor participates in the State program, Contractor shall
deliver to the contracting State agency, Institution of Higher Education or political
subdivision, a written, notarized affirmation, affirming that Contractor has examined
the legal work status of such employee, and shall comply with all of the other
requirements of the State program. If Contractor fails to comply with any requirement
of this provision or §§8-17.5-101 et seq., C.R.S., the contracting State agency,
institution of higher education or political subdivision may terminate this Contract for
breach and, if so terminated, Contractor shall be liable for damages.
B. PUBLIC CONTRACTS WITH NATURAL PERSONS. §§24-76.5-101,et seq.,
C.R.S.
Contractor,if a natural person 18 years of age or older,hereby swears and affirms under
penalty of perjury that he or she (i) is a citizen or otherwise lawfully present in the
United States pursuant to federal law, (ii) shall comply with the provisions of §§24-
76.5-101 et seq., C.R.S., and (iii) has produced one form of identification required by
§24-76.5-103, C.R.S. prior to the Effective Date of this Contract.
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IN WITNESS WHEREOF,the parties have executed this Contract as of the date first set out herein
above.
CITADEL SECURITY USA
Abut, Stain, Jul-24-2020
Clayton Langston Date
Senior Manager
PITKIN COUNTY, COLORADO
RECOMMENDED FOR APPROVAL:
` aQ-�i. (j Jul-16-2020
Ron Ryan Date
Undersheriff
MANAGER APPROVAL:
Aug-03-2020
Jon Peacock Date
County Manager
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RFP 006.20 Rev. 2020.03-05 CDD
JKIN
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-• -
PUBLIC NOTICE
Pitkin County is accepting proposals to provide Pitkin County Courthouse Armed Security
Services.
More information is available online at www.BidNetDirect.com/Colorado.
Any and all questions, or requests for clarification, must be submitted by 4:00 PM MT on
March 26, 2020. Questions and requests for clarification will only be accepted via email
at procurement@pitkincounty.com.
Proposal documents must be uploaded to the BidNet Direct website no later than 2:00
PM MT on April 7, 2020.
Published in the Aspen Daily News: March 16, 2020 and March 23, 2020.
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RFP 006.20 Rev. 2020.03-05 CDD
PITKIN COUNTY
PITKIN COUNTY COURTHOUSE ARMED SECURITY SERVICES
Table of Contents
REQUEST FOR PROPOSAL
I. INTRODUCTION 3
II. COUNTY BACKGROUND 3
III. SCOPE OF WORK 4
A. SPECIFICATIONS AND DRAWINGS 4
B. CONTRACT TIME AND LIQUIDATED DAMAGES 4
C. ADDITIONAL INFORMATION 4
IV. SELECTION PROCESS 4
A. SUBMITTALS 4
B. TIME SCHEDULE 6
C. EVALUATION CRITERIA AND WEIGHING 6
D. SELECTION COMMITTEE 7
E. CONTRACT 7
PROPOSAL FORM 8
INSTRUCTIONS TO PROPOSERS 10
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i1'KIN
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REQUEST FOR PROPOSALS
PITKIN COUNTY COURTHOUSE ARMED SECURITY SERVICES
GENERAL INFORMATION TO PROPOSERS
ISSUED: March 5, 2020
DUE: April 7, 2020 by no later than 2:00 PM MT
I. INTRODUCTION
Pitkin County (hereinafter called the "County") is soliciting proposals from
interested and qualified parties for the provision of Pitkin County Courthouse
Armed Security Services at the Pitkin County Courthouse located at 506 East Main
Street, Aspen, CO 81611.
The County will award a one-year contract with the option to renew additional one-
year terms at the mutual agreement of both parties and as funding is available.
II. COUNTY BACKGROUND
Covering 975 square miles,Pitkin County is located in the heart of the White River
National Forest, surrounded by the spectacular peaks of the central Rocky
Mountains. Pitkin County is located in Colorado with the county seat of Aspen.
Pitkin County includes the communities of Aspen, Snowmass, Woody Creek, Old
Snowmass, Meredith, Thomasville, Redstone and portions of the town of Basalt.
As public servants, we work in the public trust to ensure quality of life and
experience in Pitkin County for present and future generations.
Organizational Values: Pitkin County embraces the following values to promote
public trust and confidence in County Government.
Stewardship: We strive to leave our natural environment, community, public
assets, and organization in better condition than we found them for current and
future generations.
Ethics: We hold ourselves to high standards of honesty and dependability in the
conduct of county business.
Excellence: We are committed to providing quality services that are accessible,
accurate and innovative to meet our community's needs.
Collaboration: We work together as employees and with citizens and other
government, non-profit and private sector organizations helping each other
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RFP 006.20 Rev. 2020.03-05 CDD
succeed in promoting and achieving the public's goals.
Open Communication: We are committed to listening to our citizens and
partners and to giving accurate and timely information.
Positive Work Environment: We appreciate dedicated and knowledgeable
employees and support their professional and personal growth.
Additional information about the County may be found on the County's website
at: http://www.pitkincounty.com/DocumentCenter/View/4468
III. SCOPE OF WORK
A. SPECIFICATIONS
Pitkin County is soliciting proposals for Armed Security Services for the County
Courthouse. The successful proposer will display an ability to supply quality armed
guards by describing their approach to recruitment, training, employee retention,
an understanding of the working environment in the Roaring Fork Valley — and
Aspen specifically, their staffing and pricing model,records creation and retention
policies, specific examples of how your deployment of security staff positively
impacted operations in other assignments, and any other information relevant to the
associated services.
COURTHOUSE:
The Pitkin County Courthouse was built in 1890 and is currently undergoing
renovations to modernize the building and increase the security of visitors and
employees. With these renovations, Pitkin County seeks to add an armed security
presence to screen visitors upon arrival and to support safety measures within the
courthouse.
Standard Duty hours at the Pitkin County Courthouse begin at 8:00 AM MT and
end at 5:00 PM MT Monday through Friday. Two armed guards are to be stationed
at the Courthouse during all hours of court operations. Guards may occasionally be
required to be on-duty during non-standard hours due to the nature of trials and
work schedules as needed by the courts. Note: Lunch times and relief breaks will
be defined later and may be subject to change.
Armed guards must be formally trained, with proof of certification(s) on file, and
must also be certified in a secondary,nonlethal weapon(i.e. taser, OC,baton, etc.).
Guards shall be professionally attired and must be outfitted at all times with a
ballistic vest.
General duties will include,but may not be limited to, the following:
1. Control of building access; entry and egress
a. Entry by way of one (1)public-access door with metal detection
screening and hand-held wands, as necessary, along with an
ADA entry
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RFP 006.20 Rev. 2020.03-05 CDD
b. Egress by way of four (4) exit doors, with the primary egress
through the main public-access doorway and the remaining three
during emergency situations only
c. Note: entry and egress plans are somewhat flexible based on
input from the awarded proposer following completion of
Courthouse renovations
2. Operation of screening equipment; i.e. X-ray machine, magnetometer,
hand-held wands, etc.
3. Perform pat down searches when deemed necessary along with manual
searches of property
4. Confiscation of any weapons or contraband from parties when
necessary
5. Knowledge of the Courthouse layout to provide accurate directions to
visitors and to facilitate emergency evacuation when necessary
6. Maintain professional demeanor and proper etiquette towards the public
and visitors under all circumstances
7. Build and maintain a professional rapport with staff, attorney's, and
local law enforcement personnel
8. Patrol the main hallways at the end of each shift on all floors and secure
all exterior doors
9. Notify deputies in court services of any current or potential situations.
Guards are not to respond to events occurring in courtrooms as security
at the doorway must be maintained at all times
10. Follow directions provided to them by court services personnel and/or
the Project Lead, as applicable
11. Assist in building evacuation by directing egress and maintaining post
until relieved by the incident commander or equivalent
12. Be on-call during duty hours to assist in any safety or emergency
situations at the Pitkin County jail, as needed
Employment Requirements:
1. All candidates must successfully pass a criminal background check
prior to filling a role. The awarded proposer will be responsible for the
cost and acquisition of said background check and must maintain
records on behalf of the County.
2. Armed security guards must carry and maintain all applicable Federal,
State, and Local certifications required to serve in their respective
capacity
3. Must be able to cooperate with Pitkin County personnel, Sheriff's
Deputies, and visitors in a professional manner
*Please provide any additional employment requirements enforced for your
staff with your proposal
5
RFP 006.20 Rev. 2020.03-05 CDD
B. ADDITIONAL INFORMATION
It is the Contractors responsibility to provide all safety equipment necessary and to
perform all work in a safe and workman-like manner. Pitkin County reserves the
right to enter the working area for periodic checks of safe working environments.
All Pitkin County properties and facilities are tobacco free campuses. Contractor,
staff, and subcontractors are expected to comply with this initiative and may be
subject to corrective action for any infraction(s).
IV. SELECTION PROCESS
The County is required by the terms of the Pitkin County Procurement Code to
conduct a competitive selection process to select a Contractor for the above-
described project. This process shall be through formal proposals submitted in
response to this Request for Proposals.
A. SUBMITTALS
1.Proposer shall submit proposals for this Service as outlined in the Request
for Proposals and Scope of Services, or an alternately developed plan as developed
by Proposer in response to and in accordance with this Request for Proposals and
Information to Proposers attached hereto.
Proposal Format: Each response shall be 8'/2" X 11" in size. Font, Times New
Roman, size shall be no smaller than 12 point. Proposals may include pages up to
11"x 17" size.
a. The proposal must contain name, address, daytime phone number(s), and
e-mail address for person(s) to whom additional selection process
requests should be communicated;
b. A proposed approach (basic description of how Proposer will proceed
with this Service), timetable for the Service, and proposed method of
compensation for services rendered;
c. A statement of Qualifications of the Proposer including significantly
similar services with examples of positive impacts;
d. References;
e. A completed Proposal Form acknowledging any and all addenda issued;
f. List of any subcontractors;
g. Fee schedule for any work completed not included in Scope of Work
6
RFP 006.20 Rev. 2020.03-05 CDD
2. Proposer may be required to supply additional information upon request,
or to make additional submissions under secondary selection criteria, if
necessary.
3. Any and all questions or comments shall be submitted via email to
procurement@pitkincounty.com no later than 4:00 PM MT on March 26,
2020. All requests must have the email subject line, "RFP 006.20 Pitkin
County Courthouse Armed Security Services Request for Clarification and
Questions."All questions, comments and answers provided shall be shared
with all Proposers via addendum posted on BidNet Direct. Addendum(s)
will include the requests for clarification and questions, as written by the
Proposer.
4. All Proposals must be uploaded to the BidNet Direct website. Proposals
will not be accepted in any other form or manner.
5. During the Request for Proposal selection process, all proposals shall
remain confidential. The entire selection process (procurement)file shall be
available to the public (which includes all Proposers) after an agreement is
approved by the County, except those items for which confidentiality has
been requested in writing by the Proposer, and providing that the County
Attorney has reviewed and determined this to be the properly confidential
under the State Open Records Act and other relevant statutes and
regulations.
B. TIME SCHEDULE
The County will endeavor to use the following timetable:
March 5, 2020 Request for Proposals publicly advertised,posted on website
(www.bidnetdirect.com/colorado)
March 17, 2020 Mandatory Pre-Proposal meeting held in the Pitkin County
Administration building located at 530 E Main Street,
Aspen, CO 81611 at 9:00 AM MT. The meeting will
convene in the Roaring Fork Room, located on the first floor
of the Administration Building. A tour of the Courthouse
may or may not be available on this date depending on
construction and renovation phasing. Please submit your
RSVP with planned attendee list to
Procurement@PitkinCounty.com by no later than 4:00 PM
MT on March 16, 2020.
March 26, 2020 Proposer's request for clarification and questions due via
email to procurement@pitkincounty.com by 4:00 PM MT
7
RFP 006.20 Rev. 2020.03-05 CDD
April 1, 2020 County's response to request for clarification and questions
posted on BidNet Direct via addendum
April 7, 2020 PROPOSALS MUST BE UPLOADED TO BIDNET
DIRECT BY 2:00 PM MT
Week of
April 13, 2020 Meeting of Selection Committee; checking of references;
requests for additional information, if necessary; scheduling
of interviews, if necessary
April 20, 2020 Notice to Proposers
May 1, 2020 Anticipated Contract Start Date
C. EVALUATION CRITERIA AND WEIGHING
Selection of the "short-listed" Proposers to be interviewed and/or the selection of
the top-ranked Proposer will be based upon the following criteria and relative
importance (or as the same may be amended or supplemented by published
secondary selection criteria, if any):
1. Approach to Project 30%
The Proposer shall prepare a statement as to intention to handle:
A. The Project
B. The Project Schedule for implementation
C. Recruitment and employee retention strategy
D. Training, certification, and recordkeeping procedures
E. Staffing model for Courthouse armed security services
F. Communication and reporting protocols
2. List of similar work 20%
The Proposer shall submit examples of work of similar size and type.
Examples should include narrative(s) of how an armed security presence
has been beneficial in other assignments of similar scope.
3. Estimated Cost of Services, including Reimbursable Expenses 40%
List of standard, holiday, and "standby" hourly rates for security staffing
(see Attachment B—Cost Spreadsheet).Any additional and/or reimbursable
costs may be proposed on your own form, attached separately from your
proposal and clearly titled.
A. The Proposer shall list all costs assumed necessary to provide a
completed product, including
i. Labor expenses
ii. Reimbursable expenses
iii. Miscellaneous expenses
8
RFP 006.20 Rev. 2020.03-05 CDD
4. References 10%
The Proposer shall provide a list, including contact name and information,
of references/prior clients, especially local, state and federal government.
D. SELECTION COMMITTEE
Communications between Proposer and any member of the selection committee
during the selection process except when and in the manner expressly authorized by
the Request for Proposals, is prohibited. Violation of this restriction is grounds for
disqualification from the process.
Voting Members of the Nonvoting counsel to the
Selection Committee: Selection Committee:
-Alex Burchetta, Chief Deputy of -County Attorney
Operations, PC Sheriff's Office -County Procurement
-Ron Ryan, Undersheriff
-Jodi Smith, Facilities Director
E. CONTRACT
A sample of the Pitkin County Contract for the Provision of Services is included
as Attachment A. The Proposer must present exceptions to the standard contract
with their proposal. If concerns are not expressed, the County shall consider that
terms and conditions are accepted. Contract alterations, modifications, additions
or deletions will not be accepted at any time after proposals are submitted.
Submittal of contract changes is for County information only and will only be
reviewed upon vendor selection has been completed; it does not disqualify any
vendor from contract award or influence any of the above selection criteria or
weighing.
9
RFP 006.20 Rev. 2020.03-05 CDD
iT'KIN
COUNT
PROPOSAL FORM
Proposal Time: 2:00 PM MT
Proposal Date: April 7, 2020
From:
Phone
E-mail Address:
To: THE PITKIN COUNTY BOARD OF COMMISSIONERS
c/o Procurement
530 E Main Street, Suite #304
Aspen, CO 81611
For: RFP 006.20: Pitkin County Courthouse Armed Security Services
Pursuant to a request by the Pitkin County Commissioners, the undersigned Proposer
having examined this Request for Proposals (RFP), including the site of the proposed
Service and being familiar with conditions surrounding the Service of the proposed
Service, including the availability of materials and labor hereby proposed to furnish all
labor, materials, supplies, applicable permits, services and supervision required to perform
the Service as detailed in this RFP for the sum of:
(Estimated annual total based on cost worksheet; actual TBD during Contracting)
$
The Fee Schedule for this project and any similar work not included in the Scope of Work
is included.
(indicate if included in attached documents)
Statement and Detailed Approach to Service:
10
RFP 006.20 Rev. 2020.03-05 CDD
Qualifications of Proposer:
Please insert names address, phone numbers and description of similar Service for
Reference Checks.
1.
2.
3.
It is further understood that the right is reserved by the County to reject any and all
proposals and it is agreed that the proposals may not be withdrawn for a period of ten(10)
days from specified time for receiving proposals.
The Proposer acknowledges receipt of Addenda Nos.
The right is reserved to waive any informalities and to reject any Proposal.
(Type/Print name under all signatures)
Dated this day of , 2018
(Corporate seal) PROPOSER:
SIGNATURES: If the proposal is being submitted by a Corporation, the Proposer
should be signed by an officer,i.e. President or vice-president. The signature of the officer
signing shall be attested to by the secretary and properly sealed. If the proposal is being
submitted by an individual or a partnership,the proposal shall so indicate and be properly
signed.
11
RFP 006.20 Rev. 2020.03-05 CDD
INSTRUCTIONS TO PROPOSERS
FOR PITKIN COUNTY CONTRACTS
1. a. A "Proposal" is a responsive, conforming, unconditional, complete, legible and
properly executed offer on the Pitkin County Proposal Form to do the work called for
in the Request for Proposals("RFP").
b. Proposals must be submitted electronically in PDF format and submitted at the time
and place designated in the RFP. Electronic submissions must be clearly marked as a
"sealed proposal" with the Service name and the name, contact person, mailing
address and telephone number of the Proposer. The County reserves the right to
request verification of any original or electronic signature at any time before issuing
a Notice of Award.
c. It shall be the responsibility of the Proposer to ensure that the Proposal is in proper
form and in the County's possession by or before the scheduled time and date of public
Proposal opening.Proposals will not be accepted after the scheduled time and date of
opening. Any Proposals received late will be returned to the Proposer unopened, if
possible. In the event that it is impossible to determine who the late Proposer is unless
the envelope is opened,the envelope will be opened,the address determined, and the
envelope and Proposal returned immediately to the Proposer.
d. If specified in the Request for Proposals, parties who request packages of proposal
documents will be required to pay a fee for the document package. All parties who
request packages must provide the name of the potential Proposer, along with the
name of a contact person, address, telephone number, and email address for the
purpose of dissemination of Addenda or additional proposal information.
e. If a mistake is made or discovered at or after the public opening,the County reserves
the right to determine which party made the mistake and whether the mistake is
material and,after these determinations,the County, in its sole discretion, shall make
the decision whether to accept or reject the Proposal. No advantage shall be taken by
either party of manifest clerical errors or omissions in the Proposal documents or the
Request for Proposals (and plans and specifications). All Proposers are required to
notify the County immediately of any errors of omissions that may be encountered.
(See 2.a. and 2.c.,below).
f. The signer of the Proposal must initial any alteration or erasure. If provided on the
required Proposal Form, the proposal price of each item must be stated in numerals
and words;in case of a conflict,the words will control.In case of conflict between the
indicated sum of any addition of figures and the correct sum, the correct sum will
control.
g. No reimbursement will be made by the County for any costs incurred in the
preparation of a statement of qualifications, Proposals, or attendance at a site
inspection,pre-bid conference or interviews.
h. No person, firm, corporation or other entity shall be allowed to make, file or be
interested in more than one Proposal for the same work,unless alternate proposals are
called for.A person,firm,corporation or other entity who has submitted a subproposal
12
RFP 006.20 Rev. 2020.03-05 CDD
to Proposer, or who has quoted prices on materials to a Proposer, is not hereby
disqualified from submitting a subproposal or quoting prices to other Proposers.
2. a. If any person contemplating submitting a Proposal is in doubt as to the true meaning
of any part of the Drawings, Specifications or other Proposal or Contract Documents,
or finds discrepancies, errors, ambiguities, inconsistencies, incompleteness or
omissions in the Drawings or Specifications or the proposal process, he/she must
submit to the Procurement Officer a written request for an amplification,clarification,
explanation, interpretation or correction thereof. Failure to do so shall constitute: (1)
acceptance by the Proposer of the Drawings, Specifications or other Proposal or
Contract Documents as is, and (2) a waiver by the Proposer of any and all claims
arising, or that might arise, out of such discrepancies, errors, ambiguities,
inconsistencies, incompleteness or omissions.
b. Proposers may propose substitute materials or techniques if such substitution is equal
to or better than the materials or techniques described in the RFP and if the substitution
has been submitted in writing at least ten (10) days prior to the public Proposal
opening. The burden of proof of equality or superior quality is on the Proposer. If
accepted as equal by the County in its discretion, the substitute will be designated as
an alternative on a formal addendum distributed to all Proposers at least three(3)days
prior to the deadline for Proposal submission.
c. Any amplification, clarification, explanation, interpretation or correction of the
documents will be made only by written Addendum duly issued and a copy of the
Addendum will be mailed or delivered to each person receiving a set of the Proposal
Documents. Delivery, as used in these Instructions, shall include electronic delivery
through e-mail, facsimile,web-posting or other electronic means.Neither the County
nor the Procurement Officer will be responsible for any information,representations,
explanations or interpretations of the Contract Documents not in written addenda.
d. The County reserves the right to call a pre-proposal conference; if called and
conducted,a summary of the pre-proposal conference will be mailed or electronically
delivered to all parties receiving a set of Proposal documents.
e. On request, the County will provide each Proposer access to the site to conduct, at
Proposer's sole cost,such inspections,tests and investigations as each Proposer deems
necessary for submission of a Proposal. No information provided by County
representatives at such a site inspection shall be deemed a waiver of the requirements
of 2.a. and 2.c., above.
f. Any Addenda issued during the time of the Proposal process,or forming a part of the
Proposal Documents, shall be covered in the Proposal, and shall be considered a part
of the RFP. Receipt of each Addendum shall be acknowledged in the Proposal.
g. If specified in the RFP, a request for qualifications may precede the RFP process.
3. a. Each Proposal, if required by the Proposal Documents, shall be accompanied by a
certified check or bid bond in a form acceptable to the County Attorney, in an amount
specified,payable without condition to the County as a guarantee that the Proposer, if
awarded the Contract, will promptly execute the Agreement in accordance with the
Proposal, and will furnish, if required by the Proposal, good and sufficient bonds for
13
RFP 006.20 Rev. 2020.03-05 CDD
the faithful performance of the Contract and for the payment to all persons supplying
labor and material for the work(see 10.a.,below).The Proposal guaranties of all parties
except the three highest scoring Proposals will be returned promptly after the opening
of Proposals. After execution of the Contract and issuance of a Notice to Proceed, the
remaining two Proposers' guaranties will be returned.
b. Proposer also,if required by the Proposal Documents,will fully complete and submit
with the Proposal a Pitkin County Qualification Statement, or an updated Statement
if one is already on file.Pitkin County reserves the right to pre-qualify Proposers based
on said qualification statements.
c. Proposer also must submit with the Proposal a list of subcontractors, independent
contractors and suppliers to be employed under the Contract. If the County has a
reasonable objection to any such subcontractor, independent contractor or supplier, it
shall notify the Proposer and the Proposer may then: (a)withdraw the Proposal;or(b)
substitute an acceptable contractor or supplier.If required by the Contract Documents,
subcontractors, independent contractors and/or suppliers may be required to submit a
Contractor's Qualification Statement.
d. Proposals by corporations must be executed in the corporate name by the president or
a vice-president (or other corporate officer accompanied by evidence of authority to
sign)and the corporate seal must be affixed and attested by the secretary or an assistant
secretary. The corporate address and state of incorporation shall be shown below the
signature.
e. Proposals by partnerships or limited liability companies ("LLC") must be executed in
the partnership or LLC name and signed by a partner, authorized LLC officer, whose
title must appear under the signature and the official address of the partnership or LLC
must be shown below the signature.The state in which the entity was formed and whose
law governs the entity shall be shown below the signature.
f. All names must be typed or printed below the signature.
4. a. Proposer acknowledges that this proposal is solicited and submitted subject to the
requirements of the "Pitkin County Procurement Code," (Ordinance #026-2005, as
amended by Ordinance #03-2007 (copies available on the Pitkin County website at
http://pitkincounty.com/DocumentCenter/Home/View/5314 or upon request for a
nominal charge). As such,the Proposer agrees to comply with all applicable require-
ments of said Procurement Code relating to proposing, contract drafting, contract
administration and ethics.The requirements of the Procurement Code are incorporated
herein by this reference.
b. The Proposer shall immediately notify the County Manager in writing of any violation
of said Code by the County's employees or agents,which violation is known or should
have been known by Proposer,and failure to so notify the County of violations within
five(5)days of knowledge of such violations shall disqualify the Proposer from award
of the Contract being proposed and shall be deemed as a waiver of any action or
defense that the Proposer may have against the County by reason of such violation of
the Procurement Code.
14
RFP 006.20 Rev. 2020.03-05 CDD
c. The submission of a Proposal shall be conclusive evidence and legal admission that
the Proposer: (1) has no questions, complaints or objections in connection with the
Proposal process and/or documents, subject to any requests made by Proposer for
amplification, clarification, explanation, interpretation or correction pursuant to
Paragraph 2.a. and 2.c.,above; (2)has no questions,complaints or objections as to the
completeness,sufficiency,scope or detail of the Proposal Documents;and(3)has full
knowledge of the scope, nature, quality and quantity of work to be performed, the
detailed requirements of the Proposal Documents including any and all contract
documents,the plans and specifications,the site and conditions under which the work
is to be performed,the Pitkin County Procurement Code and applicable Colorado law.
5. a. All Proposals will be opened and read in public by name of Proposer only. No
Proposals may be withdrawn after the beginning of the public opening. The County,
in its sole discretion,may delay a Proposal opening for no longer than two(2)business
days if weather or other circumstances beyond control of Proposers results in delay in
receipt of Proposals. Proposals may be withdrawn at any time prior to the beginning
of the public opening or modified by a document executed and delivered in a form
substantially similar to the Proposal Form prior to opening.
b. All Proposals submitted must be valid for a minimum period of sixty(60) days after
the date of the Proposal opening. During this time, Proposers are investigated, and
Proposals are evaluated.
6. a. Proposals will be awarded to the highest scoring Proposer complying with the terms,
conditions, guidelines, selection criteria, plans and specifications presented in the
Request For Proposals. All rights are reserved by the County to determine, in the
County's sole reasonable discretion, whether the Proposal meets the needs or a
purpose intended and is within the budget.
b. Although price may be a major consideration in the selection of a Proposal,the County
does not award on price alone. The County may also consider the quality of product
as judged by the County;past experience with Proposers, subcontractors,independent
contractors, products or suppliers; qualifications of the Proposers and/or
subcontractors, independent contractors or suppliers; services offered; warranties;
maintenance considerations; long-range costs; delivery; and similar considerations,
all as specified in detail in the RFP.
c. The County reserves the absolute right to conduct such investigations as it deems
necessary to assist in the evaluation of any Proposal and to establish the experience,
responsibility, reliability, references, reputation, business ethics, history,
qualifications and financial ability of the Proposers and proposed subcontractors,
independent contractors and suppliers. The purpose of such investigation is to satisfy
the County that the Proposer has the experience,resources and commercial reputation
necessary to perform the work and support any warranties in accordance with the
Contract Documents in the prescribed manner and time.
d. The County, at its sole discretion, may require the apparent successful Proposer to
demonstrate, at a place and time designated by the County, that the Proposal meets
the performance criteria specified, or to otherwise provide documented proof from
independent reliable sources acceptable to the County that said performance criteria
will be met prior to final acceptance of the Proposal. The burden of proof of such a
15
RFP 006.20 Rev. 2020.03-05 CDD
demonstration is on the Proposer. In the event that the apparent successful Proposer
fails to demonstrate or provide acceptable proof of meeting required performance
criteria, that proposal will be rejected and the next eligible Proposer in the selection
ranking will be invited to participate in the same process until a proposal meeting
performance criteria is found within the ranking of eligible Proposers. The County
reserves the rights to reject any or all Proposals or to otherwise accept the Proposal
which in the County's sole discretion is in the best interest of the County.
e. Pitkin County reserves the right, if it deems such action to be in the best interests of
the County, to reject any and all Proposals or to waive any irregularities or
informalities therein. Any incomplete, conclusory, false or misleading information
provided by Proposer shall be grounds for rejection of the proposal. If proposals are
rejected, the County further reserves the right to investigate and accept the next best
proposal in order of ranking or to reject all proposals and re-solicit for additional pro-
posals.
f. Any questions or disputes involving the documents or procedures not covered by these
Instructions or other Proposal Documents shall be resolved by the Procurement
Officer on the basis of fairness, custom in the industry, maximization of competition
and best interests and convenience of the County.
7. Issuance of Notice of Award, execution of Contract Documents and issuance of a Notice to
Proceed shall be as specified in the Contract Documents.
8. Contracts will be executed on standard Pitkin County Contract documents and/or by separate
agreement with the Proposer. Copies of any applicable standard forms are included with the
Proposal Documents. The County reserves the right to negotiate with the Proposer for
contract terms not specified in the Proposing Documents. Any changes from the Pitkin
County standard form contract may result in a delay in the issuance of a Notice to Proceed
in order to obtain any necessary County Attorney review of changes from the standard form.
Proposer agrees that any such delays shall not be grounds for either additional compensation
or an extension of time to complete the work that is the subject of the Proposal.
9. If the contract awarded as a result of a Proposal extends beyond the calendar year, nothing
herein shall be construed as an obligation by the County beyond any amounts that may be,
from time to time, appropriated by the County on an annual basis. It is understood that
payment under any Contract is conditional upon annual or supplemental statutory
appropriation of funds by said governing body and that before providing services, the
Proposer, if he/she so requests, will be advised as to the status of funds appropriated for
services or materials and shall not be obligated to provide services or materials for which
funds have not been appropriated.
16
RFP 006.2041j1f
T K ii N Rev.2020-03-05 CDD
Cost Worksheet
COUNT
• _
BILLABLE HOURLY RATES
Position Description: Standard Hourly Rate: Holiday Hourly Rate:
Armed Security Officer $ 36.42 $ 54.63
On-Call Armed Security Officer $ 36.42 $ 54.63
ANNUAL ESTIMATED STANDARD COST
Position Description: Total Est. Standard: Total Est. Holiday:
Armed Security Officer $ 145,680.00 $ 8,740.80
*Holiday hours based on standard County holiday calendar for 2020 to include:New Year's Day,Martin Luther King Day,President's Day,Memorial Day,
Independence Day,Labor Day,Veterans'Day,Thanksgiving Day and the day after,and Christmas Day. Totals annual estimates assume two armed guards on duty
at 40 hours per week each.
Submitted by(Company Name): Citadel Security USA
Representative: Clayton Langston
Rep. Title: Senior Manager
Rep. Email: clay@csidefend.com
Rep. Phone: 970-404-2985
1
Citadel Security USA
COM SECUR/TY
Pitkin County RFP 006.20
Armed Courthouse Security
Citadel Security USA
LOCAL RESPONSE-NATIONAL SUPPORT
www.csidefend.com
Office: 877-639-4301
CAIçpDEL SECURI
SeGVRf rY EN FORCEME
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USA SA
p
LOCAL RESPONSE-NATIONAL SUPPORT V
A: 201 W 3rd Street Rifle CO 81650 P: 877-639-4301 W: CSIDEFEND.COM
Citadel Security USA n
CalADEL SECUR/
Pitkin County RFP 006.20 yr ..
Armed Courthouse Security
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Pitkin County Government
%Procurement
530 E Main Street, Suite #304
Aspen CO 81611
Selection Committee,
Thank you for allowing Citadel Security the opportunity to submit a proposal to Pitkin County for Armed Cour-
thouse Security. We believe Citadel Security is the right candidate to collaborate with you to enhance the overall
security program for your facility. We understand that having a successful security program requires a tremen-
dous amount of time, resources, creativity, and flexibility.
From our proposal, we hope you can see Citadel Security's effective business strategies, have created outstand-
ing feedback from our clients in past projects for the professional services rendered and has been the key to our
success in the security industry. Our experience and references completing the scope of work outlined in this
RFP, make us qualified to perform the duties requested. In addition our community based approach to providing
security, has allowed us to earn the trust and confidence of many local and state governments, and many private
organizations.
We understand the challenges in providing security for this project, and we are fully committed to providing
solutions to these issues. We are committed to maintaining a professional rapport with all parties involved in
service under this contract. Together we can continue to build on the success of your facility, and provide a
proactive security team that will embrace the values set forth by Pitkin County.
Thank You,
eley&W., Lafrlfd&frP
Clayton Langston
Senior Manager
Citadel Security USA
877.639.4301 office
970.404.2985 cell
clay@csidefend.com
LOCAL RESPONSE-NATIONAL SUPPORT
A: 201 W 3rd Street Rifle CO 81650 P: 877-639-4301 W: CSIDEFEND.COM
Citadel SecurityUSA CQADEL SECUR/J/.
Pitkin County RFP 006.20 ".1r
Armed Courthouse Security
-44 /
Statement of Intention
Citadel's intends to approach this project utilizing Management, Training, and Experience to provide the Pitkin
County, with a professional and competent security solution.Additional we will use our local understand to de-
liver a security solution that is representative of Pitkin county. Our proven strategies will allow Citadel to de-
velop a partnership that is based on open communication. Our proposal will demonstrate the level of quality that
we can offer in response to your RFP for Security Services. This proposal will demonstrate that Citadel is re-
sponsible and responsive to perform that terms outlined.
- Citadel Security's regional office is located directly within
service area requested in Pitkin Counties RFP. t 1
- Our team consists of retired military and law enforcement iiliI ' an a g e m e nt Team
professionals that have earned the trust of local law
enforcement departments.
L
- Innovative methods that are developed around the most current
Kr—i, training methods for Security and De-Escalations.
• • - Our company is focused on investing in our training program to
-MI develop our staff,and provide our clients with competent officers
- Highly qualified Field Training Officers are a knowledgeable source
TRAINING for our clients and officers.
- Citadel has provided more Courthouse security for local
governments than any other security provider located in the
service area.
- Trusted provider for multiple local governments thru out the re,CNCjE
Western Slope of Colorado . EV 13g GG
- With over 14,000 Hours of security provided to local
government in the western slope of Colorado,Citadel is the
most trusted provider in securing local government facilities.
Challenges/Solutions
By understanding the challenges faced by local governments to keep their facilities safe and secure for staff and
the public, Citadel can responsibly perform the terms of the RFP, with cost-effective solutions. Our experience
in providing security at courthouse facilities some of the most common expectations and/or challenges are:
• Adapt and Respond to extended hours and/or off-hours: With key management in place and only a phone call
away we can respond rapidly to any need for service. Citadel receives calls from agencies in all hours of the night
and has ALWAYS met the need with an average response time of fewer than 45 minutes.
• Able to de-escalate situations daily: Our utilization of innovative de-escalation programs allow our officer the
opportunity to manage aggressive behaviors without risking injury.
• Maintain a positive relationship with local law enforcement, staff and the public: Citadel Security is one of the
most trusted providers by local law enforcement, court administrators, and agency staff The level of professional-
ism demonstrated by our officer has created a sense of safety for the general public.
• Hiring and Retaining Qualified Personnel:With over 30 years'experience in Human Resources, Citadel has cre-
ated an unmatched Human Resource Philosophy that allows us to hire and retain the top employees in our indus-
try.
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Citadel SecurityUSA CQADEL SECUR/J/.
Pitkin County RFP 006.20 1r
Armed Courthouse Security
14'°'""!r/�6'c
A. The Project
Citadel Security is the "Best in Class" company to take on this contract. Citadel is large enough to perform and
small enough to not have lost sight of the service required. Our management team's background, recruitment,
and selection of officers, and training program qualify Citadel Security to successfully fulfill the requirements
outlined in the scope of work. The experience that we have gained providing for numerous local government in
the Rocky Mountian region of Colorado gives us a first hand understanding of the management controls that
qualify our company to take on a project of this scope.
This project is consistent with our current business model, specifically; government entities which contract se-
curity to assist in quality service to their constituents . Citadel Security has proven programs, policies, training,
and recruiting of personnel that fit well into the skillset and demeanor required for this type of assignment. By
having multiple contracts that are consistent with this job scope it allows Citadel Security to seamlessly transi-
tion into this contract.
Local Understanding
As a local security provider that calls the Roaring Fork Valley home, Citadel Security has a firm understanding
of the challenges to the Scope of Work outlined for this project. We are going to approach this project by serv-
ing the needs of Pitkin county, and providing a community-based approach to security. This approach was de-
veloped to offer excellent customer service in our interaction with the public, our clients, and the communities
that we work in. It is our leadership's goal to ensure that our employees are embracing the values that are set
forth by Pitkin county to provide their customers with trust and confidence.
Our extensive work in providing security to local governments in Western Colorado, allows us to approach this
project with the understanding of what it takes to provide a consistent and dependable security solution. Citadel
Security stands firm in its commitment to have open communication with our clients and develop a relationship
with key stakeholders that allows adjustments to our operation to better serve the client. We realize that our em-
ployees become a representation of our clients, and have developed our training program to not only make our
officers competent in providing security but also allowing them to positively interface with the public on a daily
bases.
Value Added Services
Local Infrastructure: As a company that was started on the Western Slope we have a established local busi-
ness infrastructure that allows us to offer the same services as our competition at a lower cost. We have a man-
agement team that lives in the the area needed to directly support this contract. Having experience in providing
Courthouse security to other local governments has given us the opportunity to have staff that is already trained
to provide the service outlined in Pitkin Counties RFP, with no additional cost.
Compliance with Colorado Courthouse Commission: Citadel security managers and staff will collect data
for Colorado Courthouse Security grant requirements, ensuring Pitkin County is in compliance with reporting
standards. Citadel will track daily security incidents as outlined in the Colorado Court Security Grant Applica-
tion and submit that information to PCSO designee.
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Citadel SecurityUSA CQADEL SECUR/J/.
Pitkin County RFP 006.20 ,
Armed Courthouse Security
<,44 /
Daily Incidents Tracked;bomb threat,disorderly person(s),drugs or contraband,emergency contam-
ination exposure,emergency explosion,emergency fire,emergency medical,emergency prisoner escaped,
emergency weather,physical assault,property damage arson,property damage theft,property damage vandal-
ism, suspicious package,threat mode direct contact,threat mode email,threat mode mail,threat mode tele-
phone,verbal threat.
Daily incidents will be compiled for quarterly reporting to the Commission and available for Sheriff's Office
review 15 days before reports are due to the Court Security Commission (Q1 July - Sept due Oct 15th,Q2 Oct-
Dec due Jan 15th,Q3 Jan-Mar due April 15th,Q4 Apr-Jun due July 15).
B. The Project Schedule for implementation
The Project Schedule for implementation
Phase 1-Contract Evaluation 3-4 Weeks Prior to Start of Contract - Licensing Compliance
Period - Contractual Requirement Compliance
- Development lines of communication with contact manager
Phase 2-Development of Policy 2 Weeks Prior to Start of Contract - Develop Site-Specific post orders.
and Procedure for Contract - Hazard Risk Assessment
- Creation and approval of contract specific policy and procedure
Phase 3-Staffing Training and 1 Weeks Prior to Start of Contract - Recruitment of Personnel
Development - Background Checks for assigned personnel
- Creation of schedule
- Required pre-employment training.
Phase 4-Contract Management Start of Contract - Contract Responsibility
- SWOT analysis to develop future security methods
- Quality Assurance Processes
Contract Management
During this stage Citadel Security focuses on effective communication, coordination, administration, and man-
agement. Our relationship with our client is the keystone of our contract management. We work in close part-
nership with each client in order maximize efforts in creating a safe workplace.
Core values of contract management;
• Service our Client's needs with absolute dedication within the framework of integrity and mutual trust.
• Personal attention provided to our Clients at all times.
• Become a active participant in our clients business to develop a partnership the goes beyond business.
• We strive to remain humble at all times without allowing this principle to take control of our ability to
perform at peak levels constantly.
• Development of all team members thru training and expertise to ensure they're ability to function within
the needs of our clients.
• Take personal ownership of all problems arising on a contract and pursue solutions through team mem-
bers, irrespective of the cause and/or disciplines involved.
• Our managers appreciate that no individual can perform to his/her ultimate ability and function as a in-
dividual and understand that the team together is much stronger.
• We maintain an open management style and strive to be "firm but fair" at all times.
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Citadel Security USA C\ANDEL SECUR/TJ,
Pitkin County RFP 006.20
11
Armed Courthouse Security
i
Pitkin County Courthouse Project Team
Contract Manager Brent Jagger - Ensure standards of service to meet or exceed
client expectations
jagger@csidefend.com - Support the interface and develop relationships
970-314-4185 - Ensure that communication between security and
clients are effective
- Lead the Security team to ensuring they are
trained.
Training/Compliance Shayne Heap - Manage training program;develop,prepare and
teach.
Manager shayne@csidefend.com - Ensure that laws and regulations that might
877-639-4301 affect contract .
- Provide regular reports to client regarding
training initiatives.
Administrative Manager Jessica Lane - Oversees centralized administrative operations.
- Records management,information and data
jessica@csidefend.com processing
877-639-4301 - Maintain Human Resources records.
- Account receivable and accounts payable.
-
New Client Relations Clayton Langston - Ensuring Scope of Work understand is clearly
cla csidefend.com communicated
i y@ - Implementation of Management Control
970-404-2985
Company Background
"Bridging the Gap between Law Enforcement and Security"
Citadel Security USA is a client-focused security company that is dedicated to excellent service through in-
tegrity, core values and community. We strive to retain highly qualified and trained personnel that demonstrate a
professional demeanor and will hold themselves accountable to the highest degree of integrity. Citadel under-
stands that we are a representation of our clients. Thus, we will competently exhibit ourselves in a positive and
friendly manner concerning all persons and the diversity of our communities. Citadel Security will ensure the
well-being of our clients' interests by maintaining a safe and secure environment.
Company History
Citadel Security is a veteran-owned organization with over 40 years of combined security and military experi-
ence and has been operating as a company since April 2007. Citadel Security USA is headquarters is located in
Rifle, CO with branch offices located in Denver, Colorado Springs, Salt Lake City, and Missouri. Our organiza-
tion provides professional security services for a full spectrum of governmental agencies, large retailers, critical
infrastructure, commercial and residential complexes, and healthcare facilities.Additionally Citadel has earned
the reputation as the premier security company by providing security solutions to several county and city gov-
ernments.
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Citadel Security USA n
CalADEL SECUR/
Pitkin County RFP 006.20 yr ..
Armed Courthouse Security
1\0
Management Team
Justin Hale, CEO
Justin has over 30 years of security experience holding numerous job titles and working in multiple settings.
Justin served 8 years in the United States Army where he was assigned to many specialized units that were de-
ployed around the globe receiving numerous commendations for his hard work and dedication to his country.
Justin was a General Manager for a large security company in Hawaii covering a wide variety of federal con-
tracts along with numerous local clients.As a manager he was directly responsible for over 200 security officers
and managed over 26 contracts. Justin also has served as an Operations Manager in Northern California, main-
taining over 18 different federal accounts and supervised numerous officers throughout the region. Prior to
opening the doors to Citadel Security, Justin spent two years as the Director of Security for a foreign ambas-
sador to the United States protecting over an estimated 500 million dollars worth of assets. Justin was required
to work closely with the State Depai anent, Secret Service, and Security professionals from around the globe.
Brent Jagger, COO
Brent retired from the United States Army after 20 years of decorated service. During his tenure in the Army he
planned and executed numerous military operations numbering in the hundreds of personnel and millions of
dollars worth of equipment, coordinating with foreign governments and allied forces to accomplish sophisticat-
ed and dangerous tasks. With numerous combat and peace keeping deployments Brent has gained real world
experiences necessary in implementing proactive security solutions.Along with Brent's tactical experience he
has over 10 years in Human Resource Management; he has brought expertise in recruiting, interviewing and
training the most qualified security agents in the area. Brent is Instructor certified in MOAB° ,NRA Firearms
Instructor, PPCT, and TEAM (Techniques for Effective Anger Management).
Clayton Langston, Senior Manager
Clay has become one of the leading security professionals with his dedicated service with Citadel Security for
over 13 years.As one of the founding members of Citadel Security, Clay has overseen the expansion Citadel
operations into Missouri and Utah areas. In addition to being a valued member of the Citadel team Clay is also
in the Army Reserves where he serves as a team leader on a Combat Engineer Company. The skills and training
that he has received in the military have translated into Citadel's mission of serving clients with the upmost pro-
fessionalism.As an additional duty in the company Clay is responsible for security management at the largest
event in Colorado and is the Director of Security for Aspen Food and Wine Classic, and has over seen Citadel's
security management at ESPN Winter X-Games the last 7 years.
Shayne Heap, Courthouse Training and Compliance Manager
Prior to being hired as Special Project Operation Manager for Citadel , Shayne retired as a law enforcement pro-
fessional,working as a detentions sergeant, patrol sergeant, patrol lieutenant, Chief of Operations and serving
two terms as Sheriff. During his law enforcement career, Shayne served on the Executive Board of the County
Sheriff's of Colorado as the vice-president, Board of Directors for the Colorado Courthouse Security Commis-
sion and Board of Directors for the Colorado Peace Officer Standards and Training Board. In addition to serving
as a SWAT operator, Shayne was an instructor in less lethal munitions, distraction devices, OC, and Taser.
Shayne was awarded the Medal of Valor, Meritorious Service and Lifesaving awards.
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Citadel Security USA
oSApEL SECUR/ry
Pitkin County RFP 006.20 „ .,,�a,,,
Armed Courthouse Security .s,k 1
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C. Recruitment and employee retention strategy
Our human resource philosophy is like other successful companies that put their employees need before the
companies. Our employees are the core of our success so we pride ourselves in giving back the people that work
for us. This process starts with the recruitment of great personnel that match our values. Our management has a
combined 20 plus years of Human Resources experience and uses the most up-to-date technology, we have de-
veloped first class system for hiring the most qualified personnel.After a careful hiring process our team works
hard in retaining quality personnel. By using these methods the majority of our core staff has been with Citadel
Security USA for over 13 years.
Applicant background screening
Citadel complies with all local regulations regarding background screening for security officers.After an offer
of employment officers are required to provide Citadel with State Criminal background check, and a Motor ve-
hicle records checks. Officer are fingerprinted and a fingerprint card is submitted to the FBI for a Federal crimi-
nal background check. Candidates that do not meet Citadel's criteria for background checks will not be offered
a position.Additional Citadel has worked with the federal government to assist in preparing officers for a Secu-
rity Clearance for employment on government facilities. We have a developed a procedure to ensure that all
employees are in compliance with State and Federal laws regarding status of licenses. We maintain records of
each employee background screening and are able to provide client with an officers record upon request.
Security Personnel Criteria
▪ Must be at least 21 years of age or older as Willing to participate in pre-employment
required by applicable law or contractual re- process which includes drug testing and full
quirements. background investigation.
▪ Must have a high school diploma or GED. Officer must attend all continued education
• Required to have 2-3 years of Uniformed Se- training required by State statues, contract
curity experience. requirements and Citadel Security's training
• Ability to communicate effectively both oral- policies.
ly and in writing for the purpose of public Must be able to differentiate between stan-
interaction and report writing. dard colors
▪ Authorized to work in the United States. Capable of hearing ordinary conversation at
• Ability to perform essential functions of the 20ft and whispered conversation at l Oft.
position with or without reasonable accom- Valid State Driver License
modation. • POST Certification for required assignments
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Citadel Security USA OPEL SECUR/n.
Pitkin County RFP 006.20 t'°''
Armed Courthouse Security cs,
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Recruitment and Selection Process
Based on the experience that Citadel has established providing security solutions for our clients, management
has created a hiring process to provide our clients with the best in the industry security officer. Each officer is
screened thru our hiring process to determine job suitability for a position as a security officer with Citadel.
Recruitment Phase Screening Phase Selection Phase Training Phase Supervison Phase
Review Job Develop ranking Finalize Candidates Advance Training Evaluation of
Description and criteria for Position Required for Performance
Qualification Positions -Quarterly Performance
Evaluation conducted by
Contract Manager
Seek Key Determine Interview Final Interviews Evaluation of Continuation of
Stakeholder Input Process -Job Suitability Interview Suitability for Training for Position
-Consult with Client to - Phone Interview - Situational Reaction Positions - State approved training
determine best officer for - Initial Interview Questionnaire conducted quarterly
gQ- Mana
uestionnaire
ement Review - Previous experience - Firearms Re-Certification
open position. Board Compression of Job -Advanced Training
Functions
- Schedule of Candidate
Determine Review of Selection of Security Licensing
Recruitment A lications Qualified Applicant -AttenTrainingdance of State Approved
Pp Pp
Strate ies - Reference Check State and Federal Background
g Confirm Work History Check
- Schedule and Experience
Suitability
Development of Drug Testing of Initial Counseling
Application Candidates - General Orders
pp - Company Policies
- Management identifies -Compliance with State - Job Requirements
Scope of Work to provide and Federal Employment
applications Laws
- Determine Mandatory
Minimum Requirements
- Identify Experience and
Schedule Suitabiliy.
Complete On-Site Training
Background Check -site Specific Focused
- Criminal History Training
- Civil Legal History - Review of Post Orders for
- Financial History assigned post
- Final FTO observation
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Citadel Security USA TAIMIELSECUgtn.
Pitkin County RFP 006.20
Armed Courthouse Security 551
Employee Retention Initiatives
Citadel Security employs several proven strategies in order to retain the best employees in the industry. We start
by fostering a team environment that encourages employees to challenge their co-workers to provide our clients
with the best possible service available. Our managers and supervisors are encouraged to connect with their
team, by allowing them to express their ideas, recognizing their contribution, and giving them the proper tools
and information that they need. Due to the high expectations of our officers Citadel encourages a healthy work-
life balance, we offer flexible work schedules that allow officers to select shifts that work with their lives.Addi-
tionally we do not monitor time-off request from our employees and allow them to request unlimited time off.
We work to include our employees in all company decisions, including what training will help them accomplish
tasks that are asked of them. Citadel retention program includes the following initiatives that have proven suc-
cess in retaining qualified employees:
➢ Job Suitability: Hire the right people, determine applicants motivation for applying for a job, ask about
passions.
➢ Training and Growth:Advanced Training opportunities, cross functional training, develop new skills,
exploration into larger role
➢ Conductive Work Environment: Work-Life Balance, Team Building exercises
➢ Using Communication to Develop Credibility: Open Door policy, openly address concerns that hamper
performance
➢ Match Expectations, responsibilities, and rewards: Ensure that efforts are being recognized and re-
warded, show how efforts are contributing to bigger company goals.
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LOCAL RESPONSE-NATIONAL SUPPORT It
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Citadel Security USA
Pitkin County RFP 006.20 `", �E.ry
Armed Courthouse Security
D. Training. Certification, and record keeping procedures
Citadel Training Academy
Citadel Security is a member of PACSCO(Professional Alliance of Contract Security r
Companies) which provides Citadel with a Division of Professional Licensing approved r=1
training program in order to best train individual security officers. The PACSCO pro-
gram also has the training elements suggested by National Association of Contract Secu-
PACSCO
rity Companies,National Association of Security and Investigator Regulators, the Pri-
vate Sector Liaison Committee of the International Association of Chiefs of Police,
ASIS International's Private Security Officer Selection and developed by the Law Enforcement 2000 Subcom-
mittee. Currently Citadel has two PACSCO certified instructors on staff to provide security officers with the
most up to date PACSCO material.
PACSCO Security Officer Training Program
General Awareness
Citadel General Orders Work Place Violence Professional Development
Standard Operating Procedures Basic Security Duties Client Confidentiality
Code of Conduct Cultural Diversity Property Protection
Uniform Wear and Appearance
Safety and Risk Management
Community Sensitivity Evacuation Procedures Hazardous Material
Safety Procedures Accident Prevention Risk Mitigation
Legal Awareness
Court Testimony Powers of Arrest Use of Force
Search and Seizure Preserving Crime Scene
Security
Report Writing Effective Patrol Techniques Access Control Systems
CCTV Monitoring Incident Response Active Shooter Response
Fire Prevention and Control
Public Relations/Communication
Law Enforcement Relations Incident Report Writing Active Listening Techniques
Customer Service Relations Tactical Communication Radio Procedures
Client Management and Relations Verbal Judo Media Relations
Specialty Training
First Aid/CPR Anti-Terrorism Awareness Threat Recognition
PPCT Training Bomb Threat Response Magnetometer Use
On-the-job,facility-specific or industry-specific training
Upon contract award, our company will implement its 16 Hour Project Specific Training Program. Project Spe-
cific Training Program will accomplish these primary objectives:
D Provide clients with certified, knowledgeable, competent, mission-oriented Security Officers.
D Maintain qualified Security Officers throughout the life of the contract. Citadel officers assigned to the
contract on a continuous basis will receive updated training.
Eight hours of on-site project specific training by the Field Training Officer before beginning regularly
assigned duties.
A observation period by Field Training Officer to certify a new trainee will succeed in a position. Project
Specific Training will include the importance of the Officer's Post Orders, facility policies and proce-
dures, as well as incident response and areas of responsibility for the assigned post and shift.
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Citadel Security USA
Pitkin County RFP 006.20 `" �Eery
Armed Courthouse Security i'T
Annual retraining and recertification
Citadel officers are required to undergo and successfully complete eight(8)hours of annual refresher
training.All training records will be maintained by Citadel and available for inspection.
Additional Training
Citadel understands the importance of having a well-trained and knowledgeable staff. The training program that
we have developed goes above the minimum mandatory requirements for this RFP. We believe a systematically
trained officer reduces accidents and improves quality of service. Citadel has a committed training team on staff
and available for officers around the clock. In addition to our Basic Security Training officer are offer the follow
training programs to further develop their skills:
0 This training module, offered and updated since 1997, enables you to enhance
your culture of safety and meet annual workplace violence training require-
ments with appropriate, affordable programs. The engaging, interactive, self-
T paced e-Learning version of TEAM Essentials is a cost-effective training op-
tion for individuals in higher risk departments, as well as new employees and
TECHNIQUES FOR staff in lower risk areas. The instructor-led TEAM Essentials course, which
EFFECTIVE AGGRESSION provides for group interaction, is an excellent alternative for higher risk de-
MANAGEMENT
partments.
MOAB®Training International, Inc. is a respected leader among
training and consulting organizations across the US and Canada, I1MOAB
specializing in programs for managing aggressive behavior. Since -TRAINING
1983, over 5,000 agencies have benefited from our highly re- ,INTERNATIONAL Inc
searched, state-of-the-art programs. MOAB's goal is to teach par-
ticipants how to protect themselves from injury and at the same time, control individuals without causing them
harm.
The PPCT Pressure Point Control Tactics course was the first subject control system designed
based on tactical, legal and medical research. It was originally developed as a supplement to
0existing defensive tactics or impact weapon systems. The course focuses on two primary areas:
controlling low-level resistance with finger-tip touch pressure to nerve pressure points and con-
trolling high-level resistance with defensive counter strikes and the baton, which produce motor
dysfunctions and controlled stuns.
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Citadel Security USA OPELSECURIn.
Pitkin County RFP 006.20rks
Armed Courthouse Security
\44-
Record Keeping Controls
With the utilization of Human Capital Management System, we are able to seamlessly manage our workforce
and keep accurate personnel records. By combining Payroll, Time & Labor Management, and Human Resource
into one portal our administration team is able to provide our clients with instant accurate record keeping about
work being performed under their contract.
Time and Labor Management:
0 - Time-Clock software for increased accuracy
- The ability to detect scheduling conflicts.
- Successfully create and maintain rotating and dynamic scheduling.
- Control of how employees report hours worked.
- Late Worker notifications.
Human Resources:
- Centralized location to view applicants and associated hiring information.
- HR file management of personal, employee, benefits, compliance.
- Alert function for necessary actions in licenses and training
- Employee Self-Service. Ca)
- Automated tracking for training, skills, certifications.
Administrative Staff
Citadel Security has a full time administrative staff that consists of a payroll officer, contract specialist,recep-
tionist,AR/AP manager, scheduler, operations manager, quality control officer, and CEO. Our administrative
support staff to ensure that our clients needs are being met in every step of the business process.Additionally
with a Full-Time support staff our Contract and Regional managers have the ability to ensure that compliance
with contract service responsibilities are being meet. The experience of our support staff working with health-
care has allowed Citadel to provide efficient administrative support to our clients.
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Citadel Security USA CODEL SECUR/TY
Pitkin County RFP 006.20 ,' °�
Armed Courthouse Security "r
VI
E. Staffing model for Courthouse armed security services
Our staffing model for this project focuses on an Integrated Staffing Model that operates on the 5
principles that are interrelated and centered around a core foundation of:
► Community Understanding: Citadel conducts a workforce analysis to determine our talent supply, know-
ing our future needs, gaps in skills, and the best solution for the project.As the base for our staffing model
the understanding that we have of the community ensures that we have adequate staff to ensure we are meet-
ing the mission of Pitkin County to keep the courthouse a safe place.
► Company Culture: Citadel is focused on staffing personnel that understands and embraces our mission and
values. Our staffing activities are focused on finding professionals who will reflect our core values, atti-
tudes, and behaviors.As a contact security company we also focus on finding employees, that will also
match our client's mission and values.
► Supervision: All components of our staffing model are strongly influenced by supervision.At Citadel our
focus is on the competence of our supervisors to ensure that we have the correct leadership in place respon-
sible for the accomplishment of meeting staffing needs.
Continued
Training
Initial Performance
Orientation Reviews
Supervision
Recruitment Retention &
& Staff Develop-
Selection ment
Company Culture
Community
Understanding
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Citadel Security USA OPELSECURIn.
Pitkin County RFP 006.20rks
Armed Courthouse Security
,,,,,,Os
Citadel Security USA
Mission & Values
1
, ,
Organization Strategy • HR and Staffing
Strategy
I
Staffing Policy and Programs
_ill
Support Activites Core Staffing Activates
• Legal Compliance • Recruitment: Internal and External
• Planning • Selection: measurement, external, internal
• Job Analysis and Reward • Employment: decision making, final match
After conducting an analysis of the staffing needs for Pitkin County's Courthouse security we believe that the
staffing levels requested in Pitkin counties RFP, will be adequate to meet the mission and values set forth by
Pitkin County. Based on the geographic areas that are similar to Pitkin county and follow our integrated staffing
model has concluded that the amount of officers required for this project are accurate. Our experience with
courthouse security has given us a firm understanding of foot traffic in similar areas, we believe since Pitkin
County is a tourist area that there might be a slight increase in foot traffic.
On-Line Staff Scheduling Tool
Citadel Security uses an online scheduling tool in order to give the offi-
cers the most up to date schedule. This schedule is posted in real time
and allows our officers to check and approve their up-coming work T R AC K T I K
schedule as well as request time off. In addition this give our manage-
ment team real-time accountability with GPS monitored clock In and
clock out's .This has been a real value to our clients by providing Citadel's managers to staff any of their needs
at a moments notice. Our ready reserve pool of officers receive notification of open shifts in order to cover
emergency and non-emergency circumstances.
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Citadel Security USA OPELSECURIn.
Pitkin County RFP 006.20rks
Armed Courthouse Security
\44-
Staffing Uniform and Equipment
Citadel understands the importance of providing our clients officers that are uniformed in a professional manner
in order to increase their visibility and authority. Our company has chosen to outfit our officers in a standard
law enforcement style black button up shirt that has shoulder patches located on each shoulder that displays our
company name, additionally we have a badge patch on the chest that also identifies our officers as security offi-
cers. Each officer will be provided with two duty uniform short sleeve shirts. Trousers worn with the uniform
are khaki in color and must be 5.11 style pants.All officer are required to wear black tactical style boots that are
to be polished. Duty belts worn are to be black nylon and all duty pouches must be of the same material as duty
belts.
Winter Uniforms are an All-Season Duty jackets, that has patches on both shoulders and the chest. Officers are
authorized to wear black long sleeve undershirts as well.
Our uniforms are tailored to the needs of your clients and can be adjusted to fit any assignment.
if
•r_
Issued Equipment
- 3 Short Sleeve/Long Sleeve Uniform Shirts - Uniform Hat/Winter Stocking Cap
- 3 Long 5.11 Style pants - Gloves
- Black Boots - Handcuffs
- Level II Holster - Less then Lethal Secondary Weapon
- Winter Jacket - Ballistic Vest
- Rain Jackets w/ Security
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Citadel Security USA CoDELSECUq/n.
Pitkin County RFP 006.20 a;,ar
Armed Courthouse Security
%.41fr,4 „S
F. Communication and reporting protocols
Citadel utilizes an electronic databases and reporting systems to more efficiently provide reliable and accurate
officer accountability and performance monitoring. By partnering with industry leading software companies
Citadel has been able to offer real time security monitoring solutions that complies real-time data and making it
readily available to our management team and clients at anytime. Our guard management software tools has
allowed Citadel to establish an industry leading process to monitor and ensure compliance any contract service
responsibility.
Performance Monitoring and Incident Reporting System
Personnel accountability, and monitor of performance is accomplished with •
the aid of the Silvertrac Software application. Guards in the field report in- S I I ve rL rci C
cidents, receive tasks and alerts, and scan checkpoints all from their Silver-
trac app on their mobile devices. Silvertrac allows Citadel to transparently
and instantly provide you with maintenance, security, safety and liability, and optional parking solutions that
you may have never thought possible. Our accountability is second to none with complete 24/7 transparency,
GPS date and time stamping on all incidents, and instant access to all reporting as incidents occur. Silvertrack
provides instant notification for any issue that our clients want to be informed about via email.
Silvertrac Daily Activity Report Start:Mar 13,2018 08:07 AM
End:Mar 15,2018 08:07 AM
Silvertrac Software ISSUE MONITOR
„II
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Tue Mar 13,20181,1 PM (M)Slip?np Haur4 Report
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Tue Mar 13,201812.11 PM (S)Patrol Parking Lot South 1937430n1 +Security c Parking •Mpntenanc6 c include Ceead 6..366.0
Commercial Properly Reported,Officer patrolled the So.
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Southing lot looking.signs ether,
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Makena Anderson
leLOCAL RESPONSE-NATIONAL SUPPORT
A: 201 W 3rd Street Rifle CO 81650 P: 877-639-4301 W: CSIDEFEND.COM
Citadel Security USA
Pitkin County RFP 006.20
Armed Courthouse Security
G. References
Client: Garfield County Government
Contact Person :
Lou Vallario, Sheriff
970-945-0453
lvallario@garcosheriff.com
Type of Work Performed: Courthouse Security Officer and Detentions Officer
Scope of Work: Citadel work directly was the Garfield County Sheriff Deten-
tion Facility to provide courthouse security, inmate watches, and detention fa- e. Garfield County
cility assistance. Our courthouse security team provides visitor screening full
time for two court house locations. We are able to assist the Garfield County
jail with detention center operations. Citadel also provides on-call assistance
for forensic watches, and inmate watches.
Client: Eagle County Government
Contact Person :
Greg Vanwyk, Deputy Commander
970-328-8518
1410 gregory.vanwyk@eaglecounty.us
Type of Work Performed: Courthouse Security Officer
Scope of Work: Exclusive security provider for all Eagle County Government's se-
41 curity needs. Partner with Eagle County Sheriff's department to provide security
tutpersonnel for the Eagle County Justice Center.Additional duties for the sheriff de-
EAGLE COUNTY partment are providing inmate watches at health care facilities. Citadel works with
the office of Clerk and Recorder to provide security presence at three location
throughout the county. Citadel also provides the county with on-call response for any
security need.Additionally Citadel is responsible for event security operations for
special events.
Client: Mesa County, 215 Rice St, Grand Junction CO 81503
Contact Person:
Matt Lewis, Sheriff
970-244-3500
matt.lewis@mesacounty.us
Type of Work Performed:Armed Courthouse Security Officer MESA
Scope of Work: Citadel works with the Sheriff department to provide security COUNTY
solution for Mesa County justice center with screening of public entering into
secure facilities .Mesa County Sheriff's department task Citadel with inmate
watches, forensic watches, and on-call services.
LOCAL RESPONSE-NATIONAL SUPPORT
A: 201 W 3rd Street Rifle CO 81650 P: 877-639-4301 W: CSIDEFEND.COM
Citadel Security USA
Pitkin County RFP 006.20
Armed Courthouse Security
Client: City of Rifle, 201 E 18th Street, Rifle CO 81650
Contact Person:
Kathy Pototsky, Court Administrator
970-665-6420
Available Office Hours
• kpototsky@rifleco.org
(i Type of Work Performed:Armed Bailiff Security Officer
o a i—_. Period work was performed: 2016 to Present
___..... Scope of Work: In conduction with court clerk and the Rifle Police De-
partment, Citadel developed a screening process for City Municipal
court. Using our experience in courthouse security Citadel provides
armed security screening during court.Additionally Citadel provides a
bailiff that is present in the courtroom.
Client: City of Glenwood Springs 101 8th St, Glenwood Springs CO 81601
Contact Person:
Bill Kimminau, LT
101 W 8th Street, Glenwood Springs CO 81601
970-384-6500
bkimminau@glenwoodpolice.com
CITY OF
Type of Work Performed:Armed Bailiff Security Officer,Downtown Security Pa- GLENWOOD
trol
7 SPRINGS
Period work was performed: 2012 to Present -- C O L O R A D O
Scope of Work: Citadel has developed a lasting partnership with the City of
Glenwood Springs to provide security solutions for their municipal court-
house. Citadel handles courtroom security as well as transportation of inmates
from the Detention center to the courtroom. In additional to courthouse duties,
the City of Glenwood Springs has contracted Citadel to provide a downtown
security patrol, to help with deterring loitering, enforcing municipal codes,
and reporting any criminal activities.
Client: City of Grand Junction, 250 N 5th St Grand Junction CO 81501
Contact Person:
Joanna Adams, Court Administrator
970-244-1537
Grand ]unction joanna@gjcity.org
Type of Work Performed:Armed Bailiff Security Officer
�� COLORADO
Period work was performed: 2012 to Present
Scope of Work: Provide Armed Security for screening visitors, access control
into secure court rooms.And assist with prisoner watches. Citadel provides the
municipal court with a bailiff for court proceedings. Citadel communicates
with a variety of city departments to provide a safe environment for employ-
ees, and visitors of city facilities.
LOCAL RESPONSE-NATIONAL SUPPORT
A: 201 W 3rd Street Rifle CO 81650 P: 877-639-4301 W: CSIDEFEND.COM
Citadel Security USA
Pitkin County RFP 006.20
Armed Courthouse Security
Conclusion
Community
Citadel Security USA has developed long lasting business relationships based on our commitment to our clients.
By knowing we care about our clients and the services we provide gives our clients a sense of partnership.As a
small company we live where our clients are,which means that we don't just provide a service but we strive to
make our community a better place. When our managers, supervisors, and employees are off work you can of-
ten find them coaching a local team, helping community fund raisers, or just helping out a neighbor. In short,
our company CARES and our reputation was built on the services we provide to OUR communities!
Communication
Communication is a leading factor to a successful business relationship. One of the key factors to our success is
the fact that any client can pick up the phone and reach a vested partner anytime of the day. Our on-site man-
agers will have access to key leadership on a moment's notice so they get the support they need to complete
their job.
Why Citadel?
Citadel is small enough to value each client but large enough to successfully manage large contracts. With our
company there is not Red Tape, hoops to jump through, or waiting to hear back from a manager located miles
and miles away. With Citadel Security we are available around the clock to serve each client with unmatched
customer service. Our goal is not to be the largest security company in the nation but rather the most trusted se-
curity provider in nation.
Citadel Security USA embrace's our Values of Professionalism!!
• Integrity-We strive to develop and assess the services we provide our clients to advance
their security programs.We are focused on providing best in the industry service to our
clients.
• Trust-Citadel understands that for our security programs to be successful we must establish
the trust of the public, and our clients.
• Respect-It is our goal as a company to establish an environment that all persons we come in
contact with are treated with respect and dignity in all situations.
• Accountability-Citadel is committed to developing a partnership with our clients.We com-
municate and develop the trust of those that we provide service too.
• Excellence-Our company values Professionalism and Integrity ensure that we are delivering
the best service available. Citadel empowers our employee's to positive and to perform their
tasks with purpose.
• Teamwork-It is our mission as a company to foster an environment where our team func-
tions as a cohesive unit in order to accomplish the scope of work set forth by our clients.
LOCAL RESPONSE-NATIONAL SUPPORT
A: 201 W 3rd Street Rifle CO 81650 P: 877-639-4301 W: CSIDEFEND.COM
RFP 006.20 Rev. 2020.03-05 CDD
iT'KIN
COUNT
PROPOSAL FORM
Proposal Time: 2:00 PM MT
Proposal Date: April 7, 2020
From: Citadel Security USA LLC
201 W 3rd Street Rifle CO 81650
Phone 970-404-2985
E-mail Address: clay@csidefend.com
To: THE PITKIN COUNTY BOARD OF COMMISSIONERS
c/o Procurement
530 E Main Street, Suite #304
Aspen, CO 81611
For: RFP 006.20: Pitkin County Courthouse Armed Security Services
Pursuant to a request by the Pitkin County Commissioners, the undersigned Proposer
having examined this Request for Proposals (RFP), including the site of the proposed
Service and being familiar with conditions surrounding the Service of the proposed
Service, including the availability of materials and labor hereby proposed to furnish all
labor, materials, supplies, applicable permits, services and supervision required to perform
the Service as detailed in this RFP for the sum of:
(Estimated annual total based on cost worksheet; actual TBD during Contracting)
$145,680.00
The Fee Schedule for this project and any similar work not included in the Scope of Work
is included.
(indicate if included in attached documents)
Statement and Detailed Approach to Service: SEE ATTACHED RESPONSE TO RFP
10
RFP 006.20 Rev. 2020.03-05 CDD
Qualifications of Proposer:
Please insert names address, phone numbers and description of similar Service for
Reference Checks.
1 Garfield County Sheriffs Office
A: 107 8th St Glenwood Springs CO 81601 P: 970-945-0453
Armed Courthouse Security
2.Eagle County Sheriffs Office
A: 885 Chambers Ave Eagle CO 81631 P: 970-328-8500
Armed Courthouse Security
3 Mesa County Sheriffs Office
A: 215 Rice St Grand Junction CO 81501 P: 970-244-3500
Armed Courthouse Security
It is further understood that the right is reserved by the County to reject any and all
proposals and it is agreed that the proposals may not be withdrawn for a period of ten(10)
days from specified time for receiving proposals.
The Proposer acknowledges receipt of Addenda Nos. 3 .
The right is reserved to waive any informalities and to reject any Proposal.
(Type/Print name under all signatures)
Dated this 28 day of April , 2020
(Corporate seal) PROPOSER:
Clayton Langston, Senior Manager, Citadel Security USA
C��G:y�drL Lao2�de.
SIGNATURES: If the proposal is being submitted by a Corporation, the Proposer
should be signed by an officer,i.e. President or vice-president. The signature of the officer
signing shall be attested to by the secretary and properly sealed. If the proposal is being
submitted by an individual or a partnership,the proposal shall so indicate and be properly
signed.
11
RFP 006.20 (PfirKIN Rev.2020-03-05 CDD
Cost Worksheet
Tilt
BILLABLE HOURLY RATES
Position Description: Standard Hourly Rate: Holiday Hourly Rate:
Armed Security Officer $ 36.42 $ 54.63
On-Call Armed Security Officer $ 36.42 $ 54.63
ANNUAL ESTIMATED STANDARD COST
Position Description: Total Est. Standard: Total Est. Holiday:
Armed Security Officer $ 145,680.00 $ 8,740.80
*Holiday hours based on standard County holiday calendar for 2020 to include:New Year's Day,Martin Luther King Day,President's Day,Memorial Day,Independence Day,
Labor Day,Veterans'Day,Thanksgiving Day and the day after,and Christmas Day. Totals annual estimates assume two armed guards on duty at 40 hours per week each.
I
Submitted by (Company Name): Citadel Security USA
Representative: Clayton Langston
Rep. Title: Senior Manager
Rep. Email: clay@csidefend.com
Rep. Phone: 970-404-2985
Docu�i ,
- SECURED
Certificate Of Completion
Envelope Id:22E95E7B9D6A4A1 F9A33A71 F7EA2F663 Status:Completed
Subject:Citadel Security USA I Pitkin County Contract 006.20 for Review and Signature
Source Envelope:
Document Pages:52 Signatures:5 Envelope Originator:
Certificate Pages:5 Initials:0 Pitkin County Procurement
AutoNav: Enabled 530 East Main Street
Envelopeld Stamping: Disabled Suite 203
Time Zone: (UTC-07:00)Mountain Time(US&Canada) Aspen,CO 81611
Procurement@PitkinCounty.com
IP Address: 107.77.198.20
Record Tracking
Status:Original Holder:Pitkin County Procurement Location: DocuSign
7/13/2020 5:41:00 PM Procurement@PitkinCounty.com
Signer Events Signature Timestamp
Ron Ryan Sent:7/13/2020 5:44:31 PM
ron.ryan@pitkinsheriff.com v31 I "S Viewed:7/16/2020 12:18:21 PM
Undersheriff Signed:7/16/2020 12:19:23 PM
Pitkin County Sheriffs Office
Security Level: Email,Account Authentication Signature Adoption: Uploaded Signature Image
(None) Using IP Address: 174.209.4.229
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Clayton Langston Sent:7/16/2020 12:19:25 PM
clay@csidefend.com atuifOln, (Ain.ISfbin, Viewed:7/17/2020 7:55:45 AM
Senior Manager Signed:7/24/2020 9:35:28 AM
Security Level: Email,Account Authentication
(None) Signature Adoption: Pre-selected Style
Using IP Address: 107.77.207.41
Electronic Record and Signature Disclosure:
Accepted:7/17/2020 7:55:45 AM
ID:de8b75a5-51cc-477c-94cb-65f820526dd6
Company Name:Pitkin County,Colorado
Jon Peacock Sent:7/24/2020 9:35:32 AM
Jon.Peacock@PitkinCounty.com Viewed:8/3/2020 12:26:57 PM
County Manager Signed:8/3/2020 12:27:39 PM
Pitkin County
Signature Adoption: Drawn on Device
Security Level: Email,Account Authentication
(None) Using IP Address:75.71.107.170
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
In Person Signer Events Signature Timestamp
Editor Delivery Events Status Timestamp
Agent Delivery Events Status Timestamp
Intermediary Delivery Events Status Timestamp
Certified Delivery Events Status Timestamp
Carbon Copy Events Status Timestamp
Pitkin County Procurement COPIED Sent:8/3/2020 12:27:43 PM
procurement@pitkincounty.com Resent:8/3/2020 12:27:51 PM
Procurement Viewed:8/11/2020 9:46:35 AM
Pitkin County
Security Level: Email,Account Authentication
(None)
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Accounts Payable COPIED Sent:8/3/2020 12:27:44 PM
AP@pitkincounty.com
Accounts Payable
Pitkin County
Security Level: Email,Account Authentication
(None)
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Witness Events Signature Timestamp
Notary Events Signature Timestamp
Envelope Summary Events Status Timestamps
Envelope Sent Hashed/Encrypted 8/3/2020 12:27:44 PM
Certified Delivered Security Checked 8/3/2020 12:27:44 PM
Signing Complete Security Checked 8/3/2020 12:27:44 PM
Completed Security Checked 8/3/2020 12:27:44 PM
Payment Events Status Timestamps
Electronic Record and Signature Disclosure
Electronic Record and Signature Disclosure created on:3/20/2020 3:28:13 PM
Parties agreed to:Clayton Langston
ELECTRONIC RECORD AND SIGNATURE DISCLOSURE
From time to time, Pitkin County(we, us or Pitkin County)may be required by law to provide
you with certain written notices or disclosures. Described below are the terms and conditions for
providing to you such notices and disclosures electronically when we send you documents for
electronic signature.
Acknowledging your Access, Intent, and Consent to Receive and Sign Materials
Electronically
To confirm that you can access this information electronically, which will be similar to other
electronic notices and disclosures that we will provide to you,please verify that you were able to
read this electronic disclosure and that you also were able to print on paper or electronically save
this page for your future reference and access or that you were able to e-mail this disclosure and
consent to an address where you will be able to print on paper or save it for your future reference
and access. Further, if you consent to receive notices and disclosures exclusively in electronic
format on the terms and conditions described above,please let us know by clicking the 'I agree'
button below.
By checking the 'I Agree' box, I confirm that:
• I am establishing my intent to be bound to the transaction, and indicating that I am fully
aware of the purpose for which the signature is being provided.
• I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF
ELECTRONIC RECORD AND SIGNATURE DISCLOSURES document; and
• I can print on paper the disclosure or save or send the disclosure to a place where I can
print it, for future reference and access; and
• Until or unless I notify Pitkin County as described above, I consent to receive from
exclusively through electronic means all notices, disclosures, authorizations,
acknowledgments, and other documents that are required to be provided or made
available to me by Pitkin County during the course of my relationship with you.
Signing Documents without a Pitkin County DocuSign Account:
Pitkin County may not require all document signers to be authorized users of the Pitkin County
DocuSign Account. Please read the information below carefully and thoroughly, and if you can
access this information electronically to your satisfaction and agree to these terms and
conditions, please confirm your agreement by clicking the 'I agree'button at the bottom of this
document. When you don't have a DocuSign account, you will be provided the opportunity to
agree to the Legal Disclosure each time you open an "envelope" for signing, at this time, you can
download and retain this disclosure. Pitkin County will forward completed documents that
you've reviewed, processed or signed via email. Should you require copies of these signed
documents (e.g., if they get deleted from your email account) you should request those
documents from Pitkin County under the Colorado Open Records Act by contacting the Pitkin
County custodian who sent you the document for signature.
Signing Documents with a Pitkin County DocuSign Account:
Please read the information below carefully and thoroughly, and if you can access this
information electronically to your satisfaction and agree to these terms and conditions,please
confirm your agreement by clicking the 'I agree'button at the bottom of this document.
Getting paper or electronic copies
At any time, you may request from us a paper or electronic copy of any record provided or made
available electronically to you by us. For such copies, as long as you are an authorized user of
the DocuSign system you will have the ability to download and print any documents we send to
you through your DocuSign user account for a limited period of time (usually 30 days) after such
documents are first sent to you. After such time, if you wish for us to send you paper or
electronic copies of any such documents from our office to you, you may be charged a per-page
fee. You may request delivery of such paper or electronic copies from us by following the
procedure described below.
Withdrawing your consent
If you are an authorized DocuSign Account holder, you can decide to receive notices and
disclosures from us electronically, you may at any time change your mind and tell us that
thereafter you want to receive required notices and disclosures only in paper format. Described
below is the process for informing us of your decision to receive future notices and disclosure in
paper format and also how to withdraw your consent to receive notices and disclosures
electronically.
Consequences of changing your mind
If you elect to receive required notices and disclosures only in paper format, it will slow the
speed at which we can complete certain steps in transactions with you and delivering services to
you because we will need first to send the required notices or disclosures to you in paper format,
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electronically documents from us.
All notices and disclosures will be sent to you electronically
Unless you tell us otherwise in accordance with the procedures described herein, we will provide
electronically to you through your DocuSign user account all required notices, disclosures,
authorizations, acknowledgments, and other documents that are required to be provided or made
available to you during the course of our relationship with you. To reduce the chance of you
inadvertently not receiving any notice or disclosure, we prefer to provide all of the required
notices and disclosures to you by the same method and to the same address that you have given
us. Thus, you can receive all the disclosures and notices electronically or in paper format through
the paper mail delivery system. If you do not agree with this process,please let us know as
described below. Please also see the paragraph immediately above that describes the
consequences of your electing not to receive delivery of the notices and disclosures
electronically from us.
How to contact Pitkin County:
You may contact us to let us know of your changes as to how we may contact you electronically,
to request paper copies of certain information from us, and to withdraw your prior consent to
receive notices and disclosures electronically as follows:
To contact us by email send messages to Helpdesk@provelocity.com
To advise Pitkin County of your new e-mail address
To let us know of a change in your e-mail address where we should send notices and disclosures
electronically to you, you must send an email message to us at Helpdesk@provelocity.com and
in the body of such request you must state: your previous e-mail address, your new e-mail
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In addition, you must notify DocuSign, Inc to arrange for your new email address to be reflected
in your DocuSign account by following the process for changing e-mail in DocuSign.
To request paper or electronic copies from Pitkin County
To request delivery from us of paper or electronic copies of the notices and disclosures
previously provided by us to you electronically, you should request those documents from Pitkin
County under the Colorado Open Records Act by contacting the Pitkin County custodian who
sent you the document for signature.
To withdraw your consent with Pitkin County
To inform us that you no longer want to receive future notices and disclosures in electronic
format you may:
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