HomeMy WebLinkAboutbocc.con.amended.281.18 F8/30/2021 CDD
Contract Information
Contract Number
Project Name
Contractor
Budget Line Item 11234100.531000
Procurement Method:
Type:
Contract Start Date
Contract End Date
Contract Type
Retainage
If this is a new contractor, please enter the New Vendor information into Munis for workflow approval.
Contact Information:
Department
County Representative Lindsay Maisch County Representative
Phone (970) 920-5766
Provide a brief description of the Contract or Change Order:
Contract Value Summary:
$ 63,850.00
$ 3,091,107.00
$ 180,675.00
$ 3,335,632.00
281.18 F
Pitkin County
Procurement Cover Sheet
Please complete the Contract Cover Sheet when the contract/task order is complete and fully executed.
Return all Contract Cover Sheets and Contracts/Change Orders/Amendments/Task Orders to Procurement
No
Drug and Alcohol Detoxification
Recovery Resources, LLC
$ 180,675.00
Additional Budget Line
Item(s)
(Please fully allocate New Contract Total)
$ -
$ -
$ -
$ 180,675.00
Sole Source
Services/Maintenance
10/31/2018
12/31/2023
Change Order/Contract Amendment
Human Services
Amendment to contract to add a pilot program ("Pitkin County Community Navigators (Street Outreach)") to the
scope of work and to allocate funding in the amount of $180,675.00 to cover the new services.
Original Contract Amount
Previous Change Order/Amendment Amount
This Change order/Amendment amount
Contract Total
Contract #: 281.18 Rev. 2018.06.13 btf Budget Line Item #: 11234100.531000
*Increases over $25,000 and/or 10% (single increase or accumulative) of original contract must
have County Manager signature. 1
CHANGE ORDER / CONTRACT AMENDMENT
Change Order Number: 281.18 F
OWNER:
Pitkin County, Colorado
530 E. Main St., Suite #302
Aspen, CO 81611
CONTRACTOR:
Recovery Resources, LLC
PO Box 373
Snowmass, CO 81654
The Provision of Drug and Alcohol Detoxification (the “Contract”) dated October 1, 2018
between the Board of County Commissioners of Pitkin County, Colorado (the “County”) and
Recovery Resources, LLC (the “Contractor”), is hereby amended as follows:
Description of Change:
1.Allocation of funds in the amount of One Hundred Eighty Thousand Six Hundred
Seventy-Five dollars and Zero cents ($180,675.00) for the 2023 Contract term. In
consideration of this funding and the proposed budget for services, Contractor agrees
explicitly to bill only for services provided as anticipated; any temporary, permanent,
and/or semi-permanent suspensions of work, for any reason, shall be reflected as
operational vacancy savings to County; and
2.Incorporation of the attached, updated Scope of Services document to modify existing
services to now include the Community Navigator services described in the attached
Request for Proposals and Meeting Agenda (“Attachment A” and “Attachment B”,
respectively) beginning August 1, 2023. Services shall be performed in accordance with
the attached Scope of Services and in compliance with any and all Federal, State, and/or
Local laws, regulations, requirements, and/or statutes.
Reason for Change:
1. Allocation of funding and clarification of billable service expectations
2. Incorporation of additional scope for the provision of Community Navigator services
management.
Contract #: 281.18 Rev. 2018.06.13 btf Budget Line Item #: 11234100.531000
*Increases over $25,000 and/or 10% (single increase or accumulative) of original contract must
have County Manager signature. 2
Original Contract Amount $ 63,850.00
Previous Change Order/Amendment Amount $ 3,091,107.00
This Change Order/Amendment Amount $ 180,675.00 New Contract Total $ 3,335,632.00
Contract #: 281.18 Rev. 2018.06.13 btf Budget Line Item #: 11234100.531000
*Increases over $25,000 and/or 10% (single increase or accumulative) of original contract must
have County Manager signature. 3
In all other respects, the Contract is in full force and effect and remains unchanged by this
Amendment.
RECOVERY RESOURCES, LLC
________________________________________________ !#VENDOR SIGNATURE#! Date
PITKIN COUNTY, COLORADO
RECOMMENDED FOR APPROVAL:
_________________________________________________ !#DEPARTMENT REPRESENTATIVE#! Date
MANAGER APPROVAL:
________________________________________________
!#COUNTY MANAGER#! Date
Lindsay Maisch
Human Services Director
Nov-13-2023
Nov-20-2023
Executive Director
Janelle Duhon
Kara Silbernagel
Nov-21-2023
Deputy County Manager
Recovery Resources | Community Navigators Pilot Program 2023 1
Request for Proposal: Pitkin County Community Navigators (Street
Outreach Navigators) Pilot Program
4/25/2023
Prepared by: Janelle Duhon, Executive Director, and Kelsey Brasseur, Development
Director
Summary:
The following proposal is submitted by Recovery Resources to Pitkin County Health and Human
Services with the purpose of funding a pilot program designed to:
●Alleviate community concerns about co-existing with homeless individuals in the shared
public spaces and neighborhoods surrounding the Schultz Health and Human Services
(HHS) building
●Increase community satisfaction with the daily operations of the Community Connection
Point in its mission to provide critical basic needs services to homeless persons
●Empower homeless individuals to be good stewards of shared public spaces and to be
“good neighbors” as they interact with other user groups
●Shift public perceptions of homelessness away from stigma and toward a more realistic
understanding of the actual conditions of homelessness
This pilot program will address specific concerns and perceptions that have been raised by local
community members about how homeless individuals behave and how this group uses shared
public spaces in and around the HHS building. The program’s main goal will be to establish that
the Community Connection Point and its homeless participants are “good neighbors” to all those
who live, work and recreate in the surrounding area.
Proposal:
Recovery Resources proposes to hire two (2) HHS Community Navigators who will work
collaboratively with homeless individuals who are participating in Street Outreach, Unsheltered
Outreach and/or Community Connection Point services. Community Navigators will encourage
these individuals to be good stewards of shared public spaces and “good neighbors” in the
community overall. These Navigators will work to alleviate important community concerns for
neighborhoods adjacent to the HHS building, such as: neighborhood safety, neighborhood
cleanliness and preservation of neighborhood character.
Community Navigators will be 1.0 FTE employees of Recovery Resources and will be tasked
with four main job functions:
1.Provide daily monitoring (on foot) of shared public spaces adjacent to the HHS building,
including bus stops and trail systems, to remove trash and help homeless persons
engage in respectful uses and stewardship of these shared spaces.
Attachment A
Recovery Resources | Community Navigators Pilot Program 2023 2
2. Host regularly scheduled stewardship events with the homeless community to pick up
trash and care-take shared public spaces, such as bus stops and trail systems, so that
such spaces remain open and inviting to all user groups.
3. Provide daily outreach to homeless community members to encourage usage of the
Recovery Resources Community Connection Point for pro-social activities and peer
connection. In addition, provide support to homeless individuals to encourage reduced
participation in potentially threatening behaviors such as loitering and open substance
use in public spaces.
4. Manage UPS Program participants to assist with trash clean-up efforts in shared public
spaces adjacent to the HHS building, such as bus stops and trail systems.
Outreach:
Recovery Resources proposes that Community Navigators will work within a broader public
outreach campaign targeting the stigmas associated with homelessness. As part of the pilot
program outlined here, the goal of this campaign will be to create a positive shift away from
stigma and toward a more realistic understanding of what it means to be homeless. The desired
result will be to reduce negative perceptions of homelessness and to build greater compassion
for individuals experiencing homelessness in our community, as well as a greater understanding
of the complex mental, behavioral and physical health issues that many of Aspen’s chronically
homeless residents navigate on a daily basis.
Several negative perceptions of homelessness have recently been voiced by the community,
especially by those living or working in neighborhoods adjacent to the HHS building. These
perceptions include feelings of fear and feelings that homeless persons are misusing shared
public spaces. A dedicated public outreach campaign, in addition to the work of the Community
Navigators detailed above, will help cultivate more positive perceptions around the condition of
homelessness and create greater public buy-in for the continuation of critical homelessness
support services in our community.
Suggested Budget - Year 1 Pilot:
Community Navigator 1 - Salary: $60,000 + Fringe/benefits: $18,000 = $78,000
Community Navigator 2 - Salary: $60,000 + Fringe/benefits: $18,000 = $78,000
Public outreach campaign - $6,000
Trach clean-up supplies and trash disposal - $1,000
Computer and printer - $1,250
10% indirect (covers costs of gmail, Google voice contact numbers, and other expenses) -
$16,425
Total budget - $180,675
AGENDA ITEM SUMMARY
WORK SESSION DATE: May 23, 2023
AGENDA ITEM TITLE: Schultz Health and Human Services Building Community Meeting Follow-Up and Recommendations
STAFF RESPONSIBLE: Jon Peacock, County Manager and Lindsay Maisch, Director of Human Services
ISSUE STATEMENT: The neighborhoods surrounding the Schultz Health and Human Services (HHS) building have shared concerns regarding the expansion of the Emergency Overnight Shelter as well as services provided
in the Schultz Health and Human Services building, and have asked for Pitkin County staff to
identify ways to mitigate impacts. This feedback has been channeled through two separate neighborhood meetings, held on October 3, 2022, and April 18, 2023.
BACKGROUND:
The Schultz Health and Human Services building and Aspen Valley Hospital campus have a
long history of serving individuals who are vulnerable in the community, including but not limited to those who are living with ongoing access issues to medical care, substance use treatment, mental health support, domestic violence advocacy, economic support, protective services, and those living in homelessness. The building was built in 1992, and at that time was
approved as an emergency shelter site for the Red Cross. Around that same time Detox Services
was approved as a 24-hour residential facility for substance use services. The intention of the Schultz Health and Human Services building was to serve those in the community who were most vulnerable and needed as much support as necessary, and has continued to hold that legacy.
The Aspen Homeless Shelter (AHS) opened in 2008, where day services were provided, and
coordinated with local faith partners to have emergency overnight shelters during the coldest
months of the year at local churches. This method met a community need at that time, though was often difficult to navigate given barriers such as substance use and behavior preventing entry for individuals, as well as finding in-kind space to offer the service. In 2020, Aspen Homeless Shelter was not able to secure a place to offer overnight shelter. In December of 2021, with the
resignation of the Executive Director, the AHS Board decided to terminate further business
operations effective March 31, 2022. After an informal Request for Proposal (RFP) process, Recovery Resources was selected as the vendor to offer similar and expanded services. Their proposal included the basic services to keep individuals sheltered, safe and alive while meeting their basic needs, with two additional components including: 1. to run the winter overnight
shelter out of the space proposed at HHS; and 2. an expansion of case management support for
individuals who are unsheltered. With this new contract, up to March 31, 2023, Recovery Resources has provided respite overnight shelter for a total of 71 individuals, averaging around 14 individuals each month, with the highest volume of individuals accessing services in
Attachment B
November, December, of 2022, and January, 2023. In that time, a total of 28 individuals have received assistance and been successful in securing housing. This represents both an increase in the number of people served, and a significant increase in the number of people securing
housing. It has also exposed a larger unhoused population than we had originally estimated needing services, and potentially impacting surrounding neighbors.
At the April 18, 2023, neighborhood meeting, present in facilitating the meeting was the Director of Human Services, Lindsay Maisch; County Manager, Jon Peacock; Ambulance Director, Gabe Muething; Chief Executive Officer of Aspen Valley Hospital, Dave Ressler; and City of Aspen
Human Services Officer, Braulio Jerez. The ongoing concerns regarding neighborhood disruptions, include:
• Safety around fire danger
• Bus stop littering and cleanliness
• Visible smoking and empty bottles in the neighborhoods
• Individuals who may be homeless or suffering from other life circumstances at the bus stop during school hours
These were expressed and similar to the prior neighborhood meeting in October, 2022. These are creating perceived sense of safety concerns for children and individuals in the neighborhood.
To address these concerns, Pitkin County staff are recommending three potential solutions to mitigating the risks defined by the neighborhoods.
1. Increased safety for individuals who are accessing services at HHS: Human Services
would like to support the addition of 2 Full Time Employees (FTE), term limited staff for a 2-year pilot program at Recovery Resources to attend to and mitigate the neighborhood concerns, while engaging individuals in expanded case management who are around the building and in the neighborhoods. They would be ‘on-call’ to field any neighborhood concerns/issues, as well as having a presence in and around the HHS building and
neighborhood working with clients and potential clients to obtain access to the services they need. In the two years, Recovery Resources will be seeking other funding mechanisms to support these positions in the event they are successful in attending to the neighborhood concerns expressed. 2. Applying for upcoming Health Care Policy and Finance (HCPF) grant opportunities to increase physical safeties in and around the building: In May, 2023, HCPF will be opening applications (first come first serve) of around $14 million to assist facilities in increasing physical safeties in and around the building. This application will include additional cameras, badging, and a pilot program for an alert system to interact with the building. This could also be used to assist in standing up a Designated Smoking Area.
3. Placing a Designated Smoking Area (DSA) on the HHS easement: A location has been located on the HHS easement premise for a DSA on an all concrete slab. This is intended to deter individuals away from the bus stop and neighborhood to a central location that would be evaluated daily, cleaned, and monitored by Recovery Resources staff. Currently, a policy adjustment would need to be approved for this concept.
These recommendations are in response to the community concerns that have been brought to neighborhood meetings, and Pitkin County staff are interested in providing solutions to help mitigate these impacts. LINK TO STRATEGIC PLAN: Livable and Supportive Community KEY DISCUSSION ITEMS:
1. Direction to move forward with budget appropriation for 2 FTE’s at Recovery Resources 2. Direction to apply for HCPF grant opportunities 3. Direction to move forward with policy considerations and appropriations for a DSA BUDGETARY IMPACT:
2 FTE’s for Recovery Resources ($180,675 for 1 year, $361,350 for 2 years). Staff recommends the use of Local Assistance and Tribal Consistency Funds (LATCF) for this purpose. Additionally staff recommends use of LATCF to develop a designated smoking area at the Shultz building. The LATCF provides $899,960.52 to Pitkin County in two equal payments of $449,980.26 for Federal FYs 2022 and 2023 under the American Rescue Plan Act (ARPA).
These funds have not yet been appropriated, and $538,610.52 in LATCF would remain available for other uses after the increase for Recovery Resources. RECOMMENDED BOCC ACTION: Direct staff to bring forward an appropriation of LATCF funds for increased staff support for
homeless services through Recover Resources and development of a designated smoking area. Direct staff to apply for HCPF grant opportunities. ATTACHMENTS:
Attachment A: Recovery Resources Budget Proposal for 2 FTE’s
10-09-2017
Certificate Of Completion
Envelope Id: 571C338223834507957CFBB2BB0EFFC2 Status: Completed
Subject: Recovery Resources LLC | Pitkin County Contract Amdnmnt 281.18 F for Review and Signature
Source Envelope:
Document Pages: 10 Signatures: 3 Envelope Originator:
Certificate Pages: 5 Initials: 0 Pitkin County Procurement
AutoNav: Enabled
EnvelopeId Stamping: Disabled
Time Zone: (UTC-07:00) Mountain Time (US & Canada)
530 East Main Street
Suite 203
Aspen, CO 81611
Procurement@PitkinCounty.com
IP Address: 208.85.177.179
Record Tracking
Status: Original
11/9/2023 4:51:59 PM
Holder: Pitkin County Procurement
Procurement@PitkinCounty.com
Location: DocuSign
Signer Events Signature Timestamp
Lindsay Maisch
Lindsay.Maisch@pitkincounty.com
Human Services Director
Security Level: Email, Account Authentication
(None)Signature Adoption: Pre-selected Style
Using IP Address: 73.34.27.135
Sent: 11/9/2023 4:52:12 PM
Viewed: 11/13/2023 10:26:25 AM
Signed: 11/13/2023 10:28:00 AM
Electronic Record and Signature Disclosure:
Accepted: 4/4/2022 5:26:47 PM
ID: 7763213c-286f-4430-943b-eb745fb39f68
Company Name: Pitkin County, Colorado
Janelle Duhon
janelle@recoveryresourcescolorado.org
Executive Director
Recovery Resources
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 69.170.197.236
Sent: 11/13/2023 10:28:02 AM
Resent: 11/20/2023 11:36:37 AM
Viewed: 11/20/2023 2:15:39 PM
Signed: 11/20/2023 4:50:25 PM
Electronic Record and Signature Disclosure:
Accepted: 1/19/2021 10:39:23 AM
ID: 9cde5ea5-975a-4d1b-8e7d-9a9f7dfc9e46
Company Name: Pitkin County, Colorado
kara silbernagel
kara.silbernagel@pitkincounty.com
Deputy County Manager
Pitkin County Colorado
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 65.38.144.66
Sent: 11/20/2023 5:10:18 PM
Viewed: 11/21/2023 9:58:54 AM
Signed: 11/21/2023 9:59:19 AM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
In Person Signer Events Signature Timestamp
Editor Delivery Events Status Timestamp
Agent Delivery Events Status Timestamp
Intermediary Delivery Events Status Timestamp
Certified Delivery Events Status Timestamp
Carbon Copy Events Status Timestamp
Jon Peacock
jon.peacock@pitkincounty.com
Rich Englehart
rich.englehart@pitkincounty.com
Kara Silbernagel
kara.silbernagel@pitkincounty.com
Deputy County Manager
Pitkin County Colorado
Signing Group: County Manager Group
Security Level: Email, Account Authentication
(None)
Sent: 11/20/2023 5:10:19 PM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Pitkin County Procurement
procurement@pitkincounty.com
Procurement Specialist
Pitkin County
Security Level: Email, Account Authentication
(None)
Sent: 11/21/2023 9:59:21 AM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Accounts Payable
AP@pitkincounty.com
Accounts Payable
Pitkin County
Security Level: Email, Account Authentication
(None)
Sent: 11/21/2023 9:59:22 AM
Electronic Record and Signature Disclosure:
Not Offered via DocuSign
Witness Events Signature Timestamp
Notary Events Signature Timestamp
Envelope Summary Events Status Timestamps
Envelope Sent Hashed/Encrypted 11/9/2023 4:52:13 PM
Envelope Updated Security Checked 11/20/2023 11:36:36 AM
Envelope Updated Security Checked 11/20/2023 11:36:36 AM
Certified Delivered Security Checked 11/21/2023 9:58:54 AM
Signing Complete Security Checked 11/21/2023 9:59:19 AM
Completed Security Checked 11/21/2023 9:59:22 AM
Payment Events Status Timestamps
Electronic Record and Signature Disclosure
ELECTRONIC RECORD AND SIGNATURE DISCLOSURE
From time to time, Pitkin County (we, us or Pitkin County) may be required by law to provide
you with certain written notices or disclosures. Described below are the terms and conditions for
providing to you such notices and disclosures electronically when we send you documents for
electronic signature.
Acknowledging your Access, Intent, and Consent to Receive and Sign Materials
Electronically
To confirm that you can access this information electronically, which will be similar to other
electronic notices and disclosures that we will provide to you, please verify that you were able to
read this electronic disclosure and that you also were able to print on paper or electronically save
this page for your future reference and access or that you were able to e-mail this disclosure and
consent to an address where you will be able to print on paper or save it for your future reference
and access. Further, if you consent to receive notices and disclosures exclusively in electronic
format on the terms and conditions described above, please let us know by clicking the 'I agree'
button below.
By checking the 'I Agree' box, I confirm that:
I am establishing my intent to be bound to the transaction, and indicating that I am fully
aware of the purpose for which the signature is being provided.
I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF
ELECTRONIC RECORD AND SIGNATURE DISCLOSURES document; and
I can print on paper the disclosure or save or send the disclosure to a place where I can
print it, for future reference and access; and
Until or unless I notify Pitkin County as described above, I consent to receive from
exclusively through electronic means all notices, disclosures, authorizations,
acknowledgments, and other documents that are required to be provided or made
available to me by Pitkin County during the course of my relationship with you.
Signing Documents without a Pitkin County DocuSign Account:
Pitkin County may not require all document signers to be authorized users of the Pitkin County
DocuSign Account. Please read the information below carefully and thoroughly, and if you can
access this information electronically to your satisfaction and agree to these terms and
conditions, please confirm your agreement by clicking the 'I agree' button at the bottom of this
document. When you don't have a DocuSign account, you will be provided the opportunity to
agree to the Legal Disclosure each time you open an "envelope" for signing, at this time, you can
download and retain this disclosure. Pitkin County will forward completed documents that
you've reviewed, processed or signed via email. Should you require copies of these signed
documents (e.g., if they get deleted from your email account) you should request those
documents from Pitkin County under the Colorado Open Records Act by contacting the Pitkin
County custodian who sent you the document for signature.
Signing Documents with a Pitkin County DocuSign Account:
Electronic Record and Signature Disclosure created on: 3/20/2020 3:28:13 PM
Parties agreed to: Lindsay Maisch, Janelle Duhon
Please read the information below carefully and thoroughly, and if you can access this
information electronically to your satisfaction and agree to these terms and conditions, please
confirm your agreement by clicking the 'I agree' button at the bottom of this document.
Getting paper or electronic copies
At any time, you may request from us a paper or electronic copy of any record provided or made
available electronically to you by us. For such copies, as long as you are an authorized user of
the DocuSign system you will have the ability to download and print any documents we send to
you through your DocuSign user account for a limited period of time (usually 30 days) after such
documents are first sent to you. After such time, if you wish for us to send you paper or
electronic copies of any such documents from our office to you, you may be charged a per-page
fee. You may request delivery of such paper or electronic copies from us by following the
procedure described below.
Withdrawing your consent
If you are an authorized DocuSign Account holder, you can decide to receive notices and
disclosures from us electronically, you may at any time change your mind and tell us that
thereafter you want to receive required notices and disclosures only in paper format. Described
below is the process for informing us of your decision to receive future notices and disclosure in
paper format and also how to withdraw your consent to receive notices and disclosures
electronically.
Consequences of changing your mind
If you elect to receive required notices and disclosures only in paper format, it will slow the
speed at which we can complete certain steps in transactions with you and delivering services to
you because we will need first to send the required notices or disclosures to you in paper format,
and then wait until we receive back from you your acknowledgment of your receipt of such
paper notices or disclosures. To indicate to us that you are changing your mind, you must
withdraw your consent using the DocuSign 'Withdraw Consent' form on the signing page of your
DocuSign account. This will indicate to us that you have withdrawn your consent to receive
required notices and disclosures electronically from us and you will no longer be able to use your
DocuSign user account to receive required notices and consents electronically from us or to sign
electronically documents from us.
All notices and disclosures will be sent to you electronically
Unless you tell us otherwise in accordance with the procedures described herein, we will provide
electronically to you through your DocuSign user account all required notices, disclosures,
authorizations, acknowledgments, and other documents that are required to be provided or made
available to you during the course of our relationship with you. To reduce the chance of you
inadvertently not receiving any notice or disclosure, we prefer to provide all of the required
notices and disclosures to you by the same method and to the same address that you have given
us. Thus, you can receive all the disclosures and notices electronically or in paper format through
the paper mail delivery system. If you do not agree with this process, please let us know as
described below. Please also see the paragraph immediately above that describes the
consequences of your electing not to receive delivery of the notices and disclosures
electronically from us.
How to contact Pitkin County:
You may contact us to let us know of your changes as to how we may contact you electronically,
to request paper copies of certain information from us, and to withdraw your prior consent to
receive notices and disclosures electronically as follows:
To contact us by email send messages to Helpdesk@provelocity.com
To advise Pitkin County of your new e-mail address
To let us know of a change in your e-mail address where we should send notices and disclosures
electronically to you, you must send an email message to us at Helpdesk@provelocity.com and
in the body of such request you must state: your previous e-mail address, your new e-mail
address .
In addition, you must notify DocuSign, Inc to arrange for your new email address to be reflected
in your DocuSign account by following the process for changing e-mail in DocuSign.
To request paper or electronic copies from Pitkin County
To request delivery from us of paper or electronic copies of the notices and disclosures
previously provided by us to you electronically, you should request those documents from Pitkin
County under the Colorado Open Records Act by contacting the Pitkin County custodian who
sent you the document for signature.
To withdraw your consent with Pitkin County
To inform us that you no longer want to receive future notices and disclosures in electronic
format you may:
i. decline to sign a document from within your DocuSign account, and on the subsequent
page, select the check-box indicating you wish to withdraw your consent, or you may;
ii. send us an e-mail to Helpdesk@provelocity.com and in the body of such a request, you
must state your e-mail, full name, Postal Address, telephone number, and account
number.