HomeMy WebLinkAboutbocc.con.025.262025.05.08 CDD
Contract Number
Project Name
Contractor
Budget Line Item 10021100-531500 !#BUDGET# $ 52,938.70
$ -
$ -
$ -
$ 52,938.70
Procurement Method:
Form:
Contract Effective Date:
Contract End Date
Contract Type
Retainage
If this is a new contractor, please enter the New Vendor information into Munis for workflow approval.
Contact Information:
Department:
Project Lead:Jodie Grady Phone:(970) 963-3070
Provide a brief description of the Contract or Change Order:
Contract Value Summary:
$ 52,938.70
$ -
$ -
$ 52,938.70
025.26
Pitkin County
Procurement Cover Sheet
Cover Sheets are to be included with the contract record to provide an accurate summary of the Contract type, amounts, budget(s), and dates.
Contract Information
No
Access Control Systems Service Agreement
Atlas Solutions, LLC dba Sigil Solutions
Additional Budget Line
Item(s)
(Please fully allocate Contract Total if multiple lines
apply)
Outside Agency
Services/Maintenance
1/1/2026
12/31/2026
New Contract
Assets and Housing
New contract to provide ongoing support and maintenance for the County’s modernized access control systems,
ensuring reliability, security, and long-term performance through proactive managed services and on-call technical
support.
Original Contract Amount
Previous Change Order/Amendment Amount
This Change order/Amendment amount
Contract Total
Rev. 2022.08.04 CDDOUTSIDE AGENCY/COOPERATIVE BID MEMORANDUM
TO:
FROM:
RE: DATE:
File Jodie Grady, Assets Manager
Access Control Systems Service Agreement December 10, 2025
OUTSIDE AGENCY and/or COOPERATIVE BID
At the procurement officer’s discretion, a contract may be awarded for a property, service, or construction item on the terms and to the contractor that has been selected under the State of
Colorado's or other governmental jurisdiction’s competitive procurement process. The other jurisdiction’s process must maintain the spirit of the County’s procurement standards in order for the proposal to be accepted by the County (Pitkin County Procurement Code section 3-106.)
Contract #: 025.26
Budget: $ 52,938.70
Description of Project: Provides ongoing support and maintenance for the County’s
modernized access control systems, ensuring reliability, security, and long-term performance through proactive managed services and on-call technical support.
Outside Agency/Cooperative Procurement process used: (Include a copy of the outside agency bid with
the Contract file.): Genetec, Inc. c/o Sigil Solutions; GSA Contract #: 47QSWA18D0050
Vendor Name: Genetec, Inc.
_________________________________________________
!#DEPARTMENT REPRESENTATIVE#! Date
COUNTY MANAGER:
________________________________________________ !#COUNTY MANAGER#! Date
Dec-12-2025
Nate Williams
VP of Strategy
Deputy County Manager
Ryan Mahoney
Dec-15-2025
1
GENERAL SERVICES ADMINISTRATION FEDERAL
ACQUISITION SERVICE
AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST
Online access to contract ordering information, terms and conditions, up to date pricing, and the option to
create an electronic delivery order are available through GSA Advantage!™ , a menu driven database
system. The INTERNET address GSA Advantage!™ is: http://www.GSAAdvantage.gov .
SCHEDULE TITLE: Multiple Award Schedule
LARGE CATEGORY: Security & Protection
FSC Classes: 6350 & 5810
PSC Codes: J063, K063, L063, N063, R414
NAICS Codes 56162, 561621, 561622, 238210, 334290, 541330, 541512, 541690, 423610
Contract Number: 47QSWA18D0050
Contract Period: May 22, 2018 thru May 21, 2038
Current Option Period End Date: May 23, 2028
For more information on ordering from Federal Supply Schedules click on the GSA Schedules link at
www.gsa.gov
CONTRACTOR INFORMATION
Genetec, Inc.
2280 Boul Alfred-Nobel
Montreal, PQ H4S 2A4 Canada
Telephone: 514. 669.1045 Fax: 514.332.1692 Web: www.genetec.com
CONTRACTOR’S ADMINISTRATION SOURCE
Chantale Cadieux, Contract Administrator
Email: ccadieux@genetec.com
BUSINESS SIZE: Large
2
TABLE OF CONTENTS
GENERAL SERVICES ADMINISTRATION FEDERAL ACQUISITION SERVICE .................................................................. 1
TERMS AND CONDITIONS .......................................................................................................................................... 3
GSA PARTICIPATING DEALERS ................................................................................................................................... 6
3
TERMS AND CONDITIONS
CUSTOMER INFORMATION:
1a. Table of Awarded Special Item Numbers:
SIN Description
334290L
Physical Access Control Systems (PACS) - Legacy SIN. Includes physical access
control systems (PACS), such as card-controlled access, biometrics, security
barriers, etc. NOTE: Subject to Cooperative Purchasing.
334290PACS
Physical Access Control Systems (PACS) - FIPS 201. Includes physical access
control systems (PACS), such as card-controlled access, biometrics, security
barriers, etc. All approved products can be found on the APL (Approved Products
List) at idmanagement.gov. NOTE: Subject to Cooperative Purchasing
334512
Total Solution Support Products for Facilities Management Systems - Includes
products to support facilities management systems, such as repair parts,
surveillance systems, security functions, energy functions, building comfort
systems, etc. NOTE: Subject to Cooperative Purchasing
334290
Security and Detection Systems– Includes security and detection systems and
devices, such as gas detectors, pressure level monitoring, patient/detainee
monitoring systems, etc. NOTE: Excludes vehicular alarms. NOTE: Subject to
Cooperative Purchasing
OLM
Order-Level Materials - OLMs are supplies and/or services acquired in direct
support of an individual task or delivery order placed against a Schedule contract
or BPA. OLM pricing is not established at the Schedule contract or BPA level, but
at the order level. Since OLMs are identified and acquired at the order level, the
ordering contracting officer (OCO) is responsible for making a fair and reasonable
price determination for all OLMs.
OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies
and services necessary to support individual task or delivery orders placed against a Schedule contract or
BPA. Using this new procedure, ancillary supplies and services not known at the time of the Schedule
award may be included and priced at the order level.
OLM SIN-Level Requirements/Ordering Instructions:
OLMs are:
•Purchased under the authority of the FSS Program•Unknown until an order is placed
•Defined and priced at the ordering activity level in accordance with GSAR clause 552.238- 115 Special
Ordering Procedures for the Acquisition of Order-Level Materials. (Price analysis for OLMs is not
conducted when awarding the FSS contract or FSS BPA; therefore, GSAR
o 538.270 and 538.271 do not apply to OLMs)•Only authorized for use in direct support of another awarded SIN.
•Only authorized for inclusion at the order level under a Time-and-Materials (T&M) or Labor- Hour (LH)
Contract Line Item Number (CLIN)
•Subject to a Not To Exceed (NTE) ceiling price
4
OLMs are not:
•Open Market Items.
•Items awarded under ancillary supplies/services or other direct cost (ODC) SINs (these items are
defined, priced, and awarded at the FSS contract level)
OLM Pricing:
•Prices for items provided under the Order-Level Materials SIN must be inclusive of the Industrial
Funding Fee (IFF).
•The value of OLMs in a task or delivery order, or the cumulative value of OLMs in orders against an
FSS BPA awarded under an FSS contract, cannot exceed 33.33%.
NOTE: When used in conjunction with a Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible
1b. Lowest Priced Model Number and Price for Each SIN:
SIN 334290 See products pricing table
SIN 334290L See products pricing table
SIN 334290PACS See products pricing table
SIN 334512 See products pricing table
1c. Hourly Rates: See Awarded Price List Attached
2.Maximum Order Threshold:
SIN 334290 $250,000 per order
SIN 334290L $250,000 per order
SIN 334290PACS $250,000 per order
SIN 334512 $250,000 per order
NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in
this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order,
contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this
requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that
exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.
3. Minimum Order. $50
4. Geographic coverage (delivery area): Destination CONUS, Origin OCONUS
5. Points of Production: Canada; Services US and Canada
6. Discount from List Prices: GSA Net Prices are shown on the attached GSA Pricing and the IFF has
been included.
7. Quantity discount: Dollar Volume: Orders exceeding $75,000.00 = total discount of 15%, orders
exceeding $150,000.00 = total discount of 20% not for all parts, only for certain parts. Please see
pricing table for the items with designated Quantity Discount.
8. Payment Terms: Net 30 days. Information for Ordering Offices: Prompt Payment terms cannot
be negotiated out of the contractual agreement in exchange for other concessions.
9.Foreign Items: Canada, France, Israel, South Korea, United States, Mexico. See specific
Country of Origin (CoO) information by product in the Awarded Price list attached.
5
10a. Normal Delivery: 30 days ARO or per Statement of Work
10b.Expedited Delivery: Please contact for details.
10c. Overnight and 2 day delivery. Please contact for details.
10d. Urgent Requirements. Please contact for details
11.FOB Point: Destination 48 contiguous states and the District of Columbia
12a. Ordering Addresses: Contact Contractor or Authorized Dealer
12b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase
Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.
13.Payment Addresses: Contact Contractor or Authorized Dealer
14.Warranty provisions: Standard Commercial Warranty. Customer should contact contractor for details.
15.Export packing charges: Not Applicable
16.Terms and conditions of rental, maintenance, and repair: Please contact for details.
17.Terms and conditions of installation: Please contact for details.
18a. Terms and conditions of repair parts indicating date of parts price list and any discounts from list prices (if
available): Please contact for details.
18b. Terms and conditions for any other services: Please contact for details.
19.List of service and distribution points:
20.List of participating dealers: See Attached
21.Preventive maintenance: Please contact for details.
22a. Special Attributes such as Environmental Attributes: N/A
22b. Section 508 Compliance for EIT: N/A.
23.UEI Number: H8XALXV2A5F8
24.Notification Regarding Registration in System for Award Management (SAM) Database:
Contractor has active registration in the SAM database.
Genetec, Inc's GSA Approved Dealers
DEALER ADDRESS 1 ADDRESS 2 CITY ST ZIP PHONE FAX EMAIL
3D DATACOM (DBA 3D
TECHNOLOGY SYSTEMS)
11365 SUNRISE GOLD
CIRCLE
RANCHO
CORDOVA CA 95742 916.859.9111 916.859.9110 federalsales@genetec.com
A&B INTEGRATORS, LLC.
DBA SECURITY 3739 NATIONAL DRIVE SUITE 129 RALEIGH NC 27612 919.371.0720 919.371.0759 federalsales@genetec.com
A3 COMMUNICATIONS, INC.1038 KINLEY RD BUILDING B IRMO SC 29063 803.744.5000 803.731.6046 federalsales@genetec.com
ACCESS SYSTEMS INTEGRATION (ASI)1 INDUSTRIAL WAY WEST BUILDING D, SUITE C EATONTOWN NJ 07724 732.544.8444 732.544.4578 federalsales@genetec.com
A-COM TECHNOLOGIES,
LLC
9007 WASHINGTON
BOULEVARD NE SUITE D, ALBUQUERQUE NM 87113 (505) 344-1370 (505) 344-1370 federalsales@genetec.com
ADEPT PARTRIOT
SERVICES, LLC
25695 E 71ST ST. S, STE
A BROKEN ARROW OK 74014 800.871.3165 877.371.3472 federalsales@genetec.com
ADVANCED ELECTRONIC
SOLUTIONS, INC 15-03 132ND STREET COLLEGE POINT NY 11356 718.461.2600 718.461.4060 federalsales@genetec.com
ADVANCED GLOBAL COMMUNICATIONS INC.13314 WEST HIGHWAY 42 LOUISVILLE KY 40059 502.583.6000 502.582.1914 federalsales@genetec.com
ADVANCED VIDEO SURVEILLANCE, INC.140J COMMERCE WAY TOTOWA NJ 07512 800.701.1866 973.812.1899 federalsales@genetec.com
AES SYSTEMS, INC. 1167 NORTH 450 WEST SPRINGVILLE UT 84663 801.491.3804 877.491.3806 federalsales@genetec.com
ALLCOM GLOBAL
SERVICES, INC.
201 STAG INDUSTRIAL
BLVD.LAKE SAINT LOUIS MO 63367 703.340.8506 636.625.1717 federalsales@genetec.com
ALLIED FIRE & SECURITY 425 W. SECOND AVE.SPOKANE WA 99201 509.624.3152 509.624.6909 federalsales@genetec.com
AMERICAN THREAT ASSESSMENT CONSULTI 9037 ARROW ROUTE SUITE 180
RANCHO CUCAMONGA CA 91730 909.941.0300 909.941.0311 federalsales@genetec.com
BEST COMMUNICATIONS NETWORKS LLC 16903 STOWERSAVENUE CERRITOS CA 90703 831-588-0804 831-588-0804 federalsales@genetec.com
BUFFALO SECURITY AND
FIRE CO 100 PEARCE AVENUE TONAWANDA NY 14150 716.238.6664 716.238.6664 federalsales@genetec.com
1
Genetec, Inc's GSA Approved Dealers
DEALER ADDRESS 1 ADDRESS 2 CITY ST ZIP PHONE FAX EMAIL
C & C SALES, INC dba C & C
GROUP
10012 DARNELL
STREET LENEXA KS 66215 913.888.6200 913.888.6200 federalsales@genetec.com
CACHE VALLEY ELECTRIC 2345 SOUTH JOHN
HENRY DRIVE SALT LAKE CITY UT 84119 801.908.4191 801.880.4132 federalsales@genetec.com
CARE SECURITY SYSTEMS 7 HEMION ROAD MONTEBELLO NY 10901 845.354.3367 845 694 7770 federalsales@genetec.com
CHAMPION SYSTEMS INTEGRATION, LLC 440 STATE RT 17 SUITE 5
HASBROUCK HEIGHTS NJ 07604 844.472.4555 844.472.4555 federalsales@genetec.com
CLASSIC SECURITY, LLC 318 WEST 39TH STREET NEW YORK NY 10018 212.239.9200 212.239.9200 federalsales@genetec.com
CLIMATEC BUILDING
TECHNOLOGIES GROU 18002 COWAN IRVINE CA 92614 949.474.0955 949.474.0956 federalsales@genetec.com
COMPUNET INC 2264 S. BONITO WAY STE 150 MERIDIAN ID 83642 208.286.3032 208.286.3002 federalsales@genetec.com
COMSONICS 1350 PORT REPUBLIC ROAD PO BOX 1106 HARRISONBURG VA 22801 540.434.5965 540.434.5965 federalsales@genetec.com
CSD NET 874 MONTAUK HWY BAYPORT NY 11705 631.924.7373 631.924.7475 federalsales@genetec.com
CUSTOM COMPUTER
SPECIALISTS 70 SUFFOLK COURT HAUPPAUGE NY 11788 631.630.1215 631.630.1215 federalsales@genetec.com
DANA SAFETY SUPPLY 5221 W. MARKET ST.GREENSBORO NC 27409 336.854.5536 336.854.3884 federalsales@genetec.com
DELTA SERVICES LLC 4676 JENNINGS LANE LOUISVILLE KY 40218 502-491-2202 502-491-2995 federalsales@genetec.com
DIGITAL VISIONS LLC 201 INDUSTRIAL ROW DRIVE MASON OH 45040 513-671-3660 513-671-3660 federalsales@genetec.com
DINI COMMUNICATIONS, INC.340 CAMPUS DRIVE EDISON NJ 08837 732.225.4514 732.225.4518 federalsales@genetec.com
DONCO ELECTRICAL
CONSTRUCTION LLC (
200 LAKEFRONT
PARKWAY EDWARDSVILLE IL 62025 618.797.9003 618.797.9003 federalsales@genetec.com
2
Genetec, Inc's GSA Approved Dealers
DEALER ADDRESS 1 ADDRESS 2 CITY ST ZIP PHONE FAX EMAIL
DYNAMIC CONTROLS, INC. 2310 BALL DRIVE ST. LOUIS MO 63146 314.925.4800 314.925.4800 federalsales@genetec.com
DYNAMIC SECURITY LLC 55 CARTER DR. STE 106 EDISON NJ 08550 732.985.3331X134 732.985.3339 federalsales@genetec.com
EASTEC, INC. 39 HIGHWAY 35 SOUTH NEPTUNE CITY NJ 07753 732.751.2600 732.751.2600 federalsales@genetec.com
ELECTRIC COMPANY OF OMAHA 2132 SOUTH 156TH CIRCLE OMAHA NE 68130 402-943-1714 402-346-6524 federalsales@genetec.com
ELECTRONIC DATA
COLLECTION CORP (AI
13 DWIGHT PARK
DRIVE SYRACUSE NY 13209 315.706.0310 315.706.0310 federalsales@genetec.com
ELECTRONIC ENGINEERING COMPANY (EEC 1100 KEO WAY DESMOINES IA 50309 515-283-1100 515-283-1100 federalsales@genetec.com
ENTERPRISE SECURITY,
INC.
1060 NORTH TUSTN
AVENUE ANAHEIM CA 92807 714.630.9100 714.630.9100 federalsales@genetec.com
ER TECH SYSTEMS GROUP
INC. (dba BROADCAST
SYSTEMS)
290 SOUTHWEST 12TH AVENUE PO,PANO BEACH FL 33069 561.262.5696 561.262.5696 federalsales@genetec.com
ESSCOE, LLC 570 OAKWOOD LAKE ZURICH IL 60047 847.847.3200 847.847.3201 federalsales@genetec.com
ESSENTIALCOM, LLC 521 EAST 3RD STREET MOUNT VERNON NY 10553 914.400.8600 914.421.2008 federalsales@genetec.com
EYEP SOLUTIONS IT
SERVICES 3450 PALMER DRIVE SUITE 4-191 CAMERON PARK CA 95682 916.335.3535 916.335.3535 federalsales@genetec.com
FES INSTALLATIONS INC.P.O. BOX 127; 6956
ROUTE 20 MADISON NY 13402 315.893.7702 315.893.1864 federalsales@genetec.com
FIBER SOLUTIONS R 12120 METRO PARKWAY FORT MYERS FL 33966 239.561.6814 239.561.6814 federalsales@genetec.com
GC&E SYSTEMS GROUP INC.5835 PEACHTREE CORNERS EAST STE A NORCROSS GA 30092 770.448.3908X118 770.448.3918 federalsales@genetec.com
IBM GLOBAL
TECHNOLOGY SERVICES
1551 S. WASHINGTON
AVE.PISCATAWAY NJ 08854 732.384.2635 800.314.1092 federalsales@genetec.com
3
Genetec, Inc's GSA Approved Dealers
DEALER ADDRESS 1 ADDRESS 2 CITY ST ZIP PHONE FAX EMAIL
IK SYSTEMS 7625 MAIN ST FISHERS VICTOR NY 14564 585.924.9000 585.924.9000 federalsales@genetec.com
IN2GRO TECHNOLOGIES
LLC ENGLEWOOD DRIVE SUITE D ORION MI 48359 248.977.1220 248.977.1220 federalsales@genetec.com
INTEGRATED SECURITY TECHNOLOGIES 520 HERNDON PARKWAY STE C HERNDON VA 20170 703.464.4766 703.464.5836 federalsales@genetec.com
INTER-PACIFIC, LLC 1278 BARCLAY BLVD.BUFFALO GROVE IL 60089 847 808-2100 847 808-2103 federalsales@genetec.com
INTERTECH SECURITY LLC 1501 PREBLE AVENUE PITTSBURGH PA 15233 412.246.1200 412.246.1200 federalsales@genetec.com
INTRAWORKS, INC 7910 LORRAINE COURT
NORTHEAST ALBUEQUERQUE NM 87113 505.884.1970 505.884.1970 federalsales@genetec.com
JOHNSON ELECTRONICS,
INC.78 MALARIN STREET SUITE A SALINAS CA 93901 831.424.8549 831.424.8549 federalsales@genetec.com
KBR, INC. DBA KBRWYLE 7000 COLUMBIA GATEWAY DR COLUMBIA MD 21046 410 964 7000 410 964 7000 federalsales@genetec.com
KEYSTONE FIRE & SECURITY (fka COMMUNICATION SYSTEMS INC)
4670 SCHANTZ RD ALLENTOWN PA 18104 610.439.1600X114 610.439.1388 federalsales@genetec.com
L.I. COMPUTER
NETWORKS, INC.1200 E VETERANS HWY SUITE 107 HAUPPAUGE NY 11788 631.443.4050 631.443.4050 federalsales@genetec.com
MARATHON ELECTRICAL
CONTRACTORS, INC.2830 COMMERCE BLVD. IRONDALE AL 35210 205.329.3414 205.323.8500 federalsales@genetec.com
MID-ATLANTIC
TECHNOLOGY SERVICES
12674 PATRICK HENRY
DR.NEWPORT NEWS VA 23602 757.538.1264 757.538.1264 federalsales@genetec.com
MILLENNIUM
COMMUNICATIONS GROUP
INC
11 MELANIE LA EAST HANOVER NJ 07936 973.503.1313 973.503.0111 federalsales@genetec.com
MILLER ELECTRIC COMPANY 6805 SOUTHPOINT PLWY JACKSONVILLE FL 32216 904.388.8000 904.388.8000 federalsales@genetec.com
MINUTEMAN SECURITY
TECHNOLOGIES, IN
ONE CONNECTOR
ROAD ANDOVER MA 01810 978.783.0200 978.783.0019 federalsales@genetec.com
4
Genetec, Inc's GSA Approved Dealers
DEALER ADDRESS 1 ADDRESS 2 CITY ST ZIP PHONE FAX EMAIL
MOBILE COMMUNICATIONS AMERICA INC., (FKA
KNIGHT SECURITY
SYSTEMS, LLC)
10105 TECHNOLOGY
BLVD.SUITE 100 DALLAS TX 75220 214.350.1632 214.350.1632 federalsales@genetec.com
MONARCH INFORMATION
SYSTEMS, LLC
777 SOUTH ALAMEDA
STREET LOS ANGELES CA 90021 213.820.2903 213.820.2903 federalsales@genetec.com
MOSS AUDIO CORP.561 CENTURY SW GRAND RAPIDS MI 49503 616.451.9933 616.451.7024 federalsales@genetec.com
MSE CORPORATE
SECURITY
59 CHAMBERS BROOK
RD BRANCHBURG NJ 08876 908.575.9880 908.575.9760 federalsales@genetec.com
MUNICIPAL CITATION SOLUTIONS LLC 833 CHESTNUT STREET SUITE 2000 CHATTANOOGA TN 37450 423.595.4567 423.595.4567 federalsales@genetec.com
NAKA TECHNOLOGIES, LLC 201 CREATIVE DRIVE CENTRAL ISLIP NY 11722 646.921.5790 646.921.5790 federalsales@genetec.com
NCC SYSTEMS INC.6738 STATE HIGHWAY
56 POTSDAM NY 13676 315.265.4777 315.265.4777 federalsales@genetec.com
OJO TECHNOLOGY INC 103 HAMMOND AVE FREMONT CA 94538 650.619.1986 510.249.9545 federalsales@genetec.com
ORION SECURITY
SOLUTIONS LLC
16232 MUIRFIELD
PLACE EDMOND OK 73013 405 217-3018 405 217-3018 federalsales@genetec.com
PARALLEL TECHNOLOGIES INC 7667 EQUITABLE DRIVE EDEN PRAIRIE MN 55344 952.920.7185 952.920.7475 federalsales@genetec.com
PARSONS TECHNOLOGIES (DIV OF PARSON 5960 MAIN STREET NE MINNEAPOLIS MN 55432 763.571.8000 763.571.7210 federalsales@genetec.com
PCS MOBILE 1200 W MISSISSIPPI
AVE DENVER CO 80223 303.346.2487 303.346.4274 federalsales@genetec.com
PLUGOUT LLC 33 PARK PLACE ENGLEWOOD NJ 07631 212.655.4428 212.655.4428 federalsales@genetec.com
PREFERRED
TECHNOLOGIES INC 1414 WEDGEWOOD HOUSTON TX 77093 281.442.0550 281.449.5597 federalsales@genetec.com
PRESIDIO NETWORKED SOLUTIONS, LLC 8161 MAPLE LAWN BLVD SUITE 150 FULTON MD 20759 812 350-0808 410 964 7000 federalsales@genetec.com
5
Genetec, Inc's GSA Approved Dealers
DEALER ADDRESS 1 ADDRESS 2 CITY ST ZIP PHONE FAX EMAIL
PRIME COMMUNICATIONS,
INC. DBA PRIM
22145 WEST MAPLE
ROAD ELKHORN NE 68022 402-289-4126 402-289-4263 federalsales@genetec.com
QUANTUM CROSSINGS LLC 111 EAST WACKER
STREET SUITE 990 CHICAGO IL 60601 312.467.0065 312.467.0065 federalsales@genetec.com
QUANTUM FSD, INC,5533 WEST SAN MADALE AVE.STE. 108 FRESNO CA 93722 844.776.7826 844.776.7826 federalsales@genetec.com
RL CONTROLS 26 GILL STEAT WOBURN MA 01801 781.932.3349 781.932.3349 federalsales@genetec.com
S3 INTEGRATION LLC 1530 CATON CENTER
DRIVE SUITE N BALTIMORE MD 21227 410.536.1999 410.536.1999 federalsales@genetec.com
SAF TECHNOLOGIES, INC.2023-B INDEPENDENCE
COMMERCE DRIVE MATHEWS NC 28015 704.844.0955 704.844.0866 federalsales@genetec.com
SCHNEIDER ELECTRIC
BUILDINGS AMERIC
210 MEADOWLAND
PARKWAY STE D SECAUCUS NJ 07094 201.348.9240X239 201.348.9530 federalsales@genetec.com
SCI TECHNOLOGIES, INC. DBA SKYCOP 3736 GETWELL COVE MEMPHIS TN 38117 901.410.2151 X700 901.410.2151 federalsales@genetec.com
SECURALARM, LLC 921 47TH STREET SW GRAND RAPIDS MI 49509 616.773.6300 616.773.6352 federalsales@genetec.com
SECURITY 101 1967 GOVERNMENT ST STE E MOBILE AL 36606 251.471.4323 251.471.9711 federalsales@genetec.com
SECURITY 101 (AKA AVI
INTEGRATORS I 1520 N. POWERLINE RD POMPANO BEACH FL 33069 888.909.4101 888.909.4101 federalsales@genetec.com
SECURITY 101 (HAMPTON
ROADS)1100 GRANBY STREET SUITE 200 NORFOLK VA 23510 757.961.3373 757.961.3373 federalsales@genetec.com
SENSPEX, INC.9798 COORS BLVD NW BUILDING B ALBUQUERQUE NM 87114 505.891.0034 505.891.0034 federalsales@genetec.com
SIEMENS INDUSTRY INC 1881 CAMPUS COMMON DR STE 106 RESTON VA 20191 703.262.5779 866.532.3036 federalsales@genetec.com
SIGNET ELECTRONIC
SYSTEMS INC 106 LONGWATER DR NORWELL MA 02067 781.871.5888X1101 781.871.4757 federalsales@genetec.com
6
Genetec, Inc's GSA Approved Dealers
DEALER ADDRESS 1 ADDRESS 2 CITY ST ZIP PHONE FAX EMAIL
SIGNET TECHNOLOGIES,
INC.12300 KILN COURT SUITE E BELTSVILLE MD 20705 240.264.3295 240.264.3295 federalsales@genetec.com
SKYHOP.COM (SDS
INTEGRATED SOLUTIONS)P.O. BOX 2033 HAGERSTOWN MD 21752 301.791.1236 301.791.1524 federalsales@genetec.com
SKYLINE TECHNOLOGY SOLUTIONS 6959-F AVIATION BOULEVARD GLEN BURNIE MD 21061 410.553.2600 410.553.2605 federalsales@genetec.com
STAR ASSET SECURITY 34 FREEDOM COURT SUITE E GREER SC
29650-4525 877-801-1616 864-801-8615 federalsales@genetec.com
SUPERIOR ALARM
SYSTEMS (SAS SECURIT 9001 CANOGA AVE CANOGA PARK CA 91304 818.700.7100 818.717.9700 federalsales@genetec.com
SYSTEMS APPLICATIONS
AND SOLUTIONS,1019 BANKTON CIRCLE HANAHAN SC 29410 843.554.9841 843.554.9841 federalsales@genetec.com
SYSTEMS TECHNOLOGIES
(DIV. PIEPER E W5331 PARK AVENUE MERRILL WI 54452 715.539.2877 715.536.2627 federalsales@genetec.com
T&R COMMUNICATIONS, INC.231 LATHROP WAY SUITE A SACRAMENTO CA 95815 916.286.3300 916.286.3300 federalsales@genetec.com
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TOMEX ELECTRONICS,
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TRI-TRONICS LTD. 1209 BAKER RD SUITE 203 VIRGINIA BEACH VA 23455 757.363.0527 757.363.0527 federalsales@genetec.com
TURN KEY MOBILE 210 PRODO DRIVE JEFFERSON CITY MO 65109 573.893.9888 314.754.9794 federalsales@genetec.com
VERITAS CONSULTING
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7
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VISION SOUTHEAST
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VISION TECHNOLOGIES, INC.6704 CURTIS COURT GLEN BURNIE MD 21060 410.424.2183 410.424.2208 federalsales@genetec.com
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8
Contract # 025.26 Revision: 2024.10.08 iso8601 CDD
iso 8601
1
PITKIN COUNTY CONTRACT FOR PROVISION OF SERVICES
THIS CONTRACT, made December 10, 2025 by and between the Board of County
Commissioners of Pitkin County, Colorado, 530 E. Main St., Suite #302, Aspen, CO 81611,
(hereinafter called the “County”) and Atlas Solutions, LLC dba Sigil Solutions, 1894 Homestead
Road, Glenwood Springs, CO 81601 (hereinafter called the “Contractor”) to perform the following
work: Access Control Systems Service Agreement (“Project”).
I. Term of Contract: The term of this Contract is from January 1, 2026 to January 31,
2026. At the expiration of the initial term, the contract may be extended for five (5)
additional terms of one (1) year by the express written consent of both parties.
II. Contractor’s Obligations. Contractor shall, in accordance with their proposal
(Attachment A), provide structured support services for the County’s electronic access
control and security systems, including, but not limited to: (i) proactive managed
services, such as preventative maintenance, system health monitoring, and reporting;
and (ii) on-call technical support and system administration services to address
operational issues and emergencies. Contractor shall perform all services in a
professional manner and in coordination with the County Representative.
Attachment A, the Contractor’s proposal, is incorporated herein by reference and made
a part of this Agreement.
III. Compensation and Expenses, Invoicing, Payment and Offset. The County shall
compensate Contractor for its services in accordance with the Project Budget and
Schedule set out in Paragraph II. It is expressly understood and agreed that in no event
will the total compensation and reimbursement to be paid hereunder exceed the sum of
Fifty-Two Thousand Nine Hundred Thirty-Eight dollars and Seventy cents
($52,938.70) for all services rendered. By contract or amendment, the County and
Contractor may reallocate the budget among project tasks if the total budget amount
remains unchanged. Contractor shall invoice for the project monthly based on hours
worked, with payment expected within thirty (30) days of invoice. Any payment by the
County may be offset by any amount the Contractor owes the County for any reason.
IV. County’s Exclusive Ownership of Work Product. Drawings, specifications,
guidelines and other documents prepared by Contractor in connection with this
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2
Contract shall be the property of the County. However, Contractor shall have the right
to utilize such documents in the course of its marketing, professional presentations, and
for other business purposes. Contractor assigns to County the copyrights to all work
prepared, developed, or created pursuant to this Contract, including the right to: 1)
reproduce the work; 2) prepare derivative works; 3) distribute copies to the public; 4)
perform the works publicly; and 5) to display the work publicly. Contractor shall have
right to use materials produced in the course of this Contract for marketing purposes
and professional presentations, articles, speeches and other business purposes.
V. Pitkin County’s Obligations. Pitkin County shall administer this Contract through
a County Representative. Jodie Grady, Assets Manager will manage the project as the
County’s Representative. In the event that Jodie Grady is not available, an alternate
representative will be appointed who shall assume the County Representative’s duties.
The services provided and products delivered by the Contractor under this Contract
will be subject to review by the County’s Representatives, or a designee, for
compliance with Contractor’s obligations prior to final payment.
VI. Termination Prior to Expiration of Contract Term. The County has the right to
terminate this Contract, with or without cause, by giving written notice to the
Contractor of such termination and specifying the effective date thereof. Such notice
shall be given at least ten (10) days before the effective date of such termination. In
such event all finished or unfinished documents, data, studies and reports prepared by
the Contractor pursuant to this Contract shall become the County’s property. Contractor
shall be entitled to receive compensation in accordance with the Contract for any
satisfactory work completed pursuant to the terms of this Contract prior to the date of
termination. Notwithstanding the above, Contractor shall not be relieved of liability to
the County for damages sustained by the County by virtue of any breach of the Contract
by the Contractor.
VII. Independent Contractor Status.
A. The parties to this Contract intend that the relationship between them contemplated
by the Contract is that of independent contractor. Contractor, and any agent,
employee, or servant of Contractor shall not be deemed to be an employee, agent,
or servant of Pitkin County.
B. Contractor is not required to offer his services exclusively to Pitkin County under
this Contract. Contractor may choose to work for other individuals or entities
during the term of this Contract, provided that the basic services and deliverable
products required under this Contract are submitted in the manner and on the
schedule defined under this Contract.
C. Contractor warrants that all work produced will conform to all applicable industry
standard of care, skill and diligence in the performance of Contractor’s obligations
under this Contract.
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3
D. Contractor shall not attempt to oversee or supervise the work or actions of any
Pitkin County employee, servant or agent in the course of completing work under
this Contract.
E. Contractor is not entitled to any Workers’ Compensation benefits through Pitkin
County and is responsible for payment of any federal, state, FICA and other income
taxes.
VIII. Assignability. This Contract is not assignable by either party. Any use of
subcontractors by the Contractor for performance of this Contract must be accepted in
writing by the County.
IX. Severability. In the event that any provision of this Contract shall be held to be invalid
or unenforceable, the remaining provisions of this Contract shall remain valid and
binding upon the parties hereto.
X. Integration and Modification.
A. This Contract represents the entire and integrated Contract between the County and
the Contractor and supersedes all prior negotiations, representations, or contract,
either written or oral. This Contract may be amended only by written contract
signed by both the County and the Contractor.
B. The County may, from time to time, request changes in the scope of services of the
Contractor to be performed hereunder. Such changes, including the increase or
decrease in the amount of the Contractor’s compensation, which are mutually
agreed upon between the County and the Contractor, shall be in writing and upon
execution shall become part of this Contract.
XI. Indemnity.
A. The Contractor agrees to indemnify, hold harmless and, not excluding the County's
right to participate, defend the County, its subsidiary, parent, associated and/or
affiliated entities, successors, or assigns, its elected officials, trustees, employees,
agents, volunteers, and any jurisdiction or agency issuing permits for any work
included in the project, hereinafter referred to as indemnitee, from all suits and
claims, including attorney's fees and cost of litigation, actions, loss, damage,
expense, cost or claims of any character or any nature arising out of the work done
in fulfillment of the terms of this Contract or on account of any act, claim or amount
arising or recovered under workers' compensation law or arising out of the failure
of the Contractor to conform to any statutes, ordinances, regulation, law or court
decree. It is agreed that the Contractor will be responsible for primary loss
investigation, defense and judgment costs where this Contract of indemnity applies.
In consideration of the award of this Contract, the Contractor agrees to waive all
rights of subrogation against the County its subsidiary, parent, associated and/or
affiliated entities, successors, or assigns, its elected officials, trustees, employees,
Contract # 025.26 Revision: 2024.10.08 iso8601 CDD
iso 8601
4
agents, and volunteers for losses arising from the work performed by the Contractor
for the County.
B. The Contractor further shall investigate, process, respond to, adjust, provide
defense for and defend, pay or settle all claims, demands, or lawsuits related hereto
at its sole expense and shall bear all other costs and expenses related thereto, even
if the claim, demand or lawsuit is groundless, false or fraudulent.
C. Accessibility Indemnification
Contractor shall indemnify, save, and hold harmless the Indemnified Parties,
against any and all costs, expenses, claims, damages, liabilities, court awards and
other amounts (including attorneys’ fees and related costs) incurred by any of the
Indemnified Parties in relation to Contractor’s failure to comply with §§24-85-
101, et seq., C.R.S., or the Accessibility Standards for Individuals with a
Disability as established by OIT pursuant to Section §24-85-103 (2.5), C.R.S.
XII. Accessibility.
The Contractor shall comply with and the Work Product provided under this Contract
shall be in compliance with all applicable provisions of §§24-85-101, et seq., C.R.S.,
and the Accessibility Standards for Individuals with a Disability, as established by
OIT pursuant to Section §24-85-103 (2.5), C.R.S. Contractor shall also comply with
all State of Colorado technology standards related to technology accessibility and
with Level AA of the most current version of the Web Content Accessibility
Guidelines (WCAG), incorporated in the State of Colorado technology standards.
The County may require Contractor’s compliance to the State’s Accessibility
Standards to be determined by a third party selected by the County to attest to
Contractor’s Work Product and software is in compliance with §§24-85-101, et seq.,
C.R.S., and the Accessibility Standards for Individuals with a Disability as
established by OIT pursuant to Section §24-85-103 (2.5), C.R.S.
XIII. Insurance. Contractor and subcontractors shall procure and maintain until all of their
obligations have been discharged, including any warranty periods under this Contract
are satisfied, insurance against claims for injury to persons or damage to property which
may arise from or in connection with the performance of the work hereunder by the
Contractor, its agents, representatives, employees or subcontractors.
The insurance requirements herein are minimum requirements for this Contract and in
no way limit the indemnity covenants contained in this Contract. The policies shall
include, or be endorsed to include, the following provision: On insurance policies
where the County is named as an additional insured, the County shall be an additional
insured to the full limits of liability purchased by the Contractor even if those limits of
liability are in excess of those required by this Contract.
The County in no way warrants that the minimum limits contained herein are sufficient
Contract # 025.26 Revision: 2024.10.08 iso8601 CDD
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5
to protect the Contractor from liabilities that might arise out of the performance of the
work under this Contract by the Contractor, its agents, representatives, employees, or
subcontractors. The Contractor shall assess its own risks and if it deems appropriate
and/or prudent, maintain higher limits and/or broader coverages. The Contractor is not
relieved of any liability or other obligations assumed or pursuant to the Contract by
reason of its failure to obtain or maintain insurance in sufficient amounts, duration, or
types. Commercial General Liability Completed Operations coverage must be kept in
effect for up to three (3) years after completion of the project.
A. Coverage and Limits of Insurance. Contractor shall provide coverage with limits
of liability requirements provided that the coverage is written on a “following form”
basis.
1) Statutory Workers’ Compensation: Colorado statutory minimums
a. Policy shall contain a waiver of subrogation against the County.
b. This requirement shall not apply when a contractor or subcontractor
is exempt under Colorado Workers’ Compensation Act AND when
such contractor or subcontractor executes the appropriate sole
proprietor waiver form.
Minimum Limits:
Coverage A (Workers’ Compensation) Statutory
Coverage B (Employers Liability) $ 500,000
$ 500,000
$ 500,000
2) Commercial General Liability – ISO 1CG 0001 form or equivalent.
(With County named as an additional insured)
Minimum Limits:
General Aggregate $ 2,000,000
Products/Completed Operations Aggregate $ 2,000,000
Each Occurrence Limit $ 1,000,000
Personal/Advertising Injury $ 1,000,000
Fire Damage (Any One Fire) $ 50,000
Medical Payments (Any One Person) $ 5,000
Coverage to include:
Premises and Operations
Explosions, Collapse and Underground Hazards
Personal / Advertising Injury
Products / Completed Operations
Liability assumed under an Insured Contract (including defense costs assumed under
contract)
Contract # 025.26 Revision: 2024.10.08 iso8601 CDD
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6
Independent Contractors
Designated Construction Project(s) General Aggregate Limit, ISO CG 2503 (1997
Edition or equivalent)
Additional Insured—Owners, Lessees or Contractors Endorsement, ISO Form 2010
(2004 Edition or equivalent)
Additional Insured—Owners, Lessees or Contractors Endorsement, ISO CG 2037
(2004 Edition or equivalent)
The policy shall be endorsed to include the following additional insured language
on the Additional Insured Endorsements specified above: “County, its subsidiary,
parent, associated and/or affiliated entities, successors, or assigns, its elected
officials, trustees, employees, agents, and volunteers named as an additional insured
with respect to liability and defense of suits arising out of the activities performed
by, or on behalf of the Contractor, including completed operations”.
3) Auto Liability: Bodily injury and property damage for any owned,
hired and non-owned vehicles used in the performance of this Contract.
Minimum Limits: Statutory
Coverage Bodily/Property Damage (Each Accident) $ 1,000,000
4) Special Coverages (check as appropriate and insert amount):
a. ☐ Performance Bond $
b. ☐ Professional Errors and Omissions
c. ☐ Aircraft Liability
d. ☐ Owner’s Protective
e. ☐ Builder’s Risk
f. ☐ Boiler and Machinery
g. ☐ Loss of Use Insurance
h. ☐ Pollution Liability
i. ☐ Crime, including Employee Dishonesty Coverage, or Fidelity
Bond
B. Proof of Insurance:
1) Each insurance policy required by the insurance provisions of this
Contract shall provide the required coverage and shall not be suspended,
voided or canceled except after thirty (30) days prior written notice has been
given to the County, except when cancellation is for non-payment of
premium, then ten (10) days prior notice may be given. Such notice shall
be emailed directly to Procurement@pitkincounty.com. If the insurance
carrier will not provide the required notice, the Consultant/Contractor and
or its insurance broker shall notify the County of any cancellation, or
reduction in coverage or limits of any insurance within seven (7) days of
receipt of insurers’ notification to that effect. Simultaneously with the
Certificates of Insurance, the Contractor shall file with the Project Lead a
Contract # 025.26 Revision: 2024.10.08 iso8601 CDD
iso 8601
7
certified statement as to claims pending against the required coverages,
reserves established on account of such claims, defense costs expended and
amounts remaining on policy limits.
2) In addition, these Certificates of Insurance shall contain the following
clauses:
a. The contractor’s insurance shall be primary and non-contributory with
any insurance or self-insurance purchased by the County.
b. The insurance companies issuing the policy or policies hereunder shall
have no recourse against the County of Pitkin for payment of any
premiums or for assessments under any form of policy.
c. Any and all deductibles or self-insured retentions in the above-
described insurance policies shall be assumed by and be for the
amount of, and at the sole expense of the Contractor.
d. Location of operations shall be: “all operations and locations at which
work for the referenced Project is being done.”
3) Certificates of Insurance for all renewal policies shall be delivered to
the County’s Representative at least fifteen (15) days prior to a policy’s
expiration date except for any policy expiring on the expiration date of this
Contract or thereafter.
4) The County reserves the right to request and receive a copy of any
policy and any policy endorsement at any time during the term of this
Contract.
XIV. Exemptions and Preferences. All purchases of construction or building or any other
materials for this Contract shall not include Federal Excise Taxes or Colorado State or
local sales or use taxes. Pitkin County is exempt from such taxes under registration
numbers 98-02624 and 84-78000-5k.
XV. Records. The Contractor shall maintain comprehensive, complete and accurate
books, records, and documents concerning its performance relating to this Contract for
a period of three (3) years after final payment under the Contract and the County shall
have the right within the three (3) year period to inspect and audit these books, records
and documents, upon demand, in a reasonable manner and at reasonable times, for the
purpose of determining, by accepted accounting and auditing standards, compliance
with all provisions of the Contract and applicable law.
XVI. Contract Made in Colorado. The parties agree that this Contract was made in
accordance with the laws of the State of Colorado and shall be so construed. Venue is
agreed to be exclusively in the courts of Pitkin County, Colorado.
XVII. Attorney’s Fees. In the event that legal action is necessary to enforce any of the
provisions of this Contract, the substantially prevailing party shall be entitled to its costs
and reasonable attorney’s fees.
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8
XVIII. Governmental Immunity. Contractor agrees and understands that Pitkin County is
relying on and does not waive, by any provision of this Contract, the monetary
limitations or terms (presently $150,000 per person and $600,000 per occurrence) or
any other rights, immunities, and protections provided by the Colorado Governmental
Immunity Act, 24-10-101, et seq., C.R.S., as from time to time amended, or otherwise
available to Pitkin County or any of its officers, agents or employees. Further, nothing
in this Contract shall be construed or interpreted to require or provide for indemnification
of the Contractor by the County for any injury to any person or any property damage
whatsoever which is caused by the negligence or other misconduct of the County or its
agent or employees.
XIX. Current Year Obligations. The parties acknowledge and agree that any payments
provided for hereunder or requirements for future appropriations shall constitute only
currently budgeted expenditures of Pitkin County. Pitkin County’s obligations under
this Contract are subject to Pitkin County’s annual right to budget and appropriate the
sums necessary to provide the services set forth herein. No provisions of the Contract
shall constitute a mandatory charge or requirement in any ensuing fiscal year beyond
the then current fiscal year of Pitkin County. No provision of the Contract shall be
construed or interpreted as creating a multiple-fiscal year direct or indirect debt or other
financial obligation of Pitkin County within the meaning of any constitutional or
statutory debt limitation. This Contract shall not directly or indirectly obligate Pitkin
County to make any payments beyond those appropriated for Pitkin County’s then
current fiscal year. No provisions of this Contract shall be construed to pledge or create
a lien on any class or source of Pitkin County’s moneys, nor shall any provision of this
Contract restrict the future issuance of Pitkin County’s bonds or any obligations
payable from any class or source of Pitkin County’s money.
XX. Notice. Any notice required or permitted under this Agreement shall be in writing
and shall be provided by electronic delivery to the e-mail addresses set forth below and
by one of the following methods 1) hand-delivery or 2) registered or certified mail,
postage pre-paid to the mailing addresses set forth below. Each party by notice sent
under this paragraph may change the address to which future notices should be sent.
Electronic delivery of notices shall be considered delivered upon receipt of
confirmation of delivery on the part of the sender. Nothing contained herein shall be
construed to preclude personal service of any notice in the manner prescribed for
personal service of a summons or other legal process.
To Pitkin County:
Jodie Grady
530 E Main Street
Aspen, CO 81611
Email: Jodie.Grady@PitkinCounty.com
with copies to:
Pitkin County Attorney’s Office
530 E. Main St., Suite #301
Aspen, Colorado 81611
Email: Attorney@pitkincounty.com
Contract # 025.26 Revision: 2024.10.08 iso8601 CDD
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9
To Contractor:
Atlas Solutions, LLC dba Sigil Solutions
1894 Homestead Road
Glenwood Springs, CO 81601
Phone: (508) 717-1166
Email: Nate.Williams@GoSigil.com
Contract # 025.26 Revision: 2024.10.08 iso8601 CDD
iso 8601
10
IN WITNESS WHEREOF, the parties have executed this Contract as of the date first set out herein
above.
ATLAS SOLUTIONS, LLC dba Sigil Solutions
________________________________________________
!#VENDOR SIGNATURE#! Date
PITKIN COUNTY, COLORADO
RECOMMENDED FOR APPROVAL:
_________________________________________________
!#DEPARTMENT REPRESENTATIVE#! Date
DIRECTOR APPROVAL:
________________________________________________
!#SECTION LEADER#! Date
COUNTY MANAGER APPROVAL:
________________________________________________
!#COUNTY MANAGER#! Date
Dec-11-2025
Assets Manager
Jodie Grady
Construction and Assets Director
Kevin Warner
Dec-12-2025
VP of Strategy
Dec-12-2025
Nate Williams
Dec-12-2025
VP of Strategy
Nate Williams
Deputy County Manager
Dec-15-2025
Ryan Mahoney
1 | P a g e
STATEMENT OF WORK:
Service Agreement 2026
Client: Pitkin County
Vendor: Sigil Solutions
Client Name Pitkin County (“Client”)
Client Contact Jodie Grady
Project Name Service Agreement 2026
Sigil Contact Nate Williams
Revision History • 07/31/2025: Draft reviewed with Pitkin County
• 08/08/2025: Proposal submified
Attachment A
2 | P a g e
Table of Contents
01.01 Service Overview: ................................................................................................................................................................ 3
01.02 Managed Services – Overview: ......................................................................................................................................... 3
01.03 Managed Services - Phase 1 Pricing................................................................................................................................ 4
01.04 Managed Services - Bundle Details ................................................................................................................................ 5
01.05 Support Desk - Overview: .................................................................................................................................................. 7
01.06 Support Desk - Scheduling & Rates: ................................................................................................................................ 7
01.07 On-Call Support Budget..................................................................................................................................................... 8
01.08 License Renewals ................................................................................................................................................................ 8
01.09 Consolidated Service Budget ........................................................................................................................................... 8
01.10 Service Billing ....................................................................................................................................................................... 8
01.11 Service Terms ...................................................................................................................................................................... 9
01.12 Service Agreement Approval ............................................................................................................................................ 9
Attachment A
3 | P a g e
01.01 Service Overview:
Sigil provides a structured support model designed to maintain the reliability, security, and long-term performance of
electronic security systems. This model includes two primary offerings:
• Managed Services: A proactive program that includes recurring preventative maintenance, continuous
system health monitoring, and scheduled reporting to client stakeholders.
• Support Desk: An on-call support function that provides technical assistance and system administration
services to help clients address operational issues and manage evolving system needs.
Together, these services are structured to achieve the following objectives:
1. Maximize Uptime: Minimize unplanned downtime and service interruptions through structured preventative
maintenance
2. Strengthen Cybersecurity & Compliance: Maintain alignment with vendor security standards and regulatory
requirements via timely updates and conttguration hygiene
3. Stabilize Costs: Prevent reactive service calls and emergency replacements by addressing issues early
4. Extend Asset Life: Extend the useful life of system components through regular upkeep and performance
monitoring
01.02 Managed Services – Overview:
The following services are included in Sigil’s Managed Service offering, providing a proactive and recurring model to
ensuring long-term system health and performance.
SERVICE DESCRIPTION ACTIVITIES DELIVERABLES
Patch / Firmware
Updates
Regular patching and
ttrmware updates reduce
cybersecurity risk, improve
performance, and maintain
vendor support. Delayed
updates can create
vulnerabilities, impact
system compatibility, and
limit access to new features
or critical ttxes.
Track manufacturer release
notes and advisories to
identify applicable updates
Evaluate update impact
across software, ttrmware, and
hardware in the client
environment
Coordinate and execute
monthly service windows to
apply updates to servers,
workstations, and supported
endpoints.
Monthly Update Ticket:
Summary of all updates
applied and notation of any
deferred systems or
anomalies, with rationale and
next steps
Health &
Performance
Management
Continuous monitoring helps
identify potential system
failures, performance
degradation, or
misconttgurations before
they result in downtime or
operational risk.
Monitor key system health
indicators (e.g., storage
utilization, endpoint status,
critical alerts)
Perform configuration tests
and adjustments to ensure
Quarterly Health Report:
Comprehensive review of
system condition and
operational metrics including:
• Patch & Firmware Update
Compliance
• System Uptime
Attachment A
4 | P a g e
valid functioning and account
for operational updates
• Storage Utilization &
Alerts
• Endpoint Online Status
• Critical Alarm/Alert Count
• Ticket Summary
• License Status / Renewal
Needs
Ad Hoc Reports via Tickets:
Event summary, root cause,
Sigil resolution actions, and
required client input.
Cybersecurity
Add-Ons
Optional services for clients
who do not manage their
own antivirus or backup
solution. Delivered through
Sigil-managed platforms or
coordinated with client IT
where needed.
[ADD-ON] Configure &
maintain system backup for
servers
[ADD-ON] Deploy & monitor
managed antivirus on
workstations and servers
Included in Quarterly Health
& Performance Report
01.03 Managed Services - Phase 1 Pricing
SYSTEM BUNDLE PATCH
UPDATES
FIRMWARE
UPDATES
HEALTH &
PERFOR.
MGMT.
CYBER
SECURITY
ADD-ONs
BUNDLE
PRICE
(1Y)
QTY 1Y TOTAL
PRICE
Security Center Monthly Always On $1,480.00 1 $ 1,480.00
Server Monthly Quarterly Always On $985.00 3 $ 2,955.00
+ System Back-up Always On $884.00 0 -
Workstation Monthly Quarterly Always On $985.00 1 $ 985.00
Door Controller Quarterly Always On $61.67 99 $ 6,104.98
POE / Wireless
Reader
Quarterly Always On $61.67 75 $ 4,624.98
OSDP / Wiegand
Reader
Yearly See notes $46.25 159 $ 7,353.75
Cloudlink Monthly Always On $1,110.00 8 $ 8,880.00
Badge Printer Quarterly Always On $185.00 3 $ 555.00
Intercom Quarterly Always On $185.00 0 -
Intrusion Panel Quarterly Always On $185.00 0 -
Camera Quarterly Always On $61.67 0 -
ALPR Quarterly Always On $61.67 0 -
Remote Monitoring
PC
Always On $359.52 0 -
Attachment A
5 | P a g e
Firewall or Switch Monthly Always On $975.00 0 -
Total Managed Services (1Y) $ 32,938.70
Notes:
• Health & Performance Reports: Health & Performance Reports (delivered quarterly) are comprehensive of all
deployed systems; costs for this service are born through the Security Center bundle.
• Health Monitoring for OSDP/Wiegand Readers: Endpoint status monitoring requires direct network
connectivity thus excluding direct OSDP/Wiegand reader monitoring; endpoint status for these devices is
determined upstream by Controller health & performance monitoring.
• Client-managed cybersecurity tools: If the client declines Sigil’s managed antivirus and/or system backup
services, they assume full responsibility for ensuring those protections are properly deployed, maintained,
and functional across all relevant systems.
01.04 Managed Services - Bundle Details
SYSTEM BUNDLE ITEM DESCRIPTION CADENCE
Security Center
Core Management
Review of Genetec system conttgurations,
including sefiings validation, role/service
health, and license status. Forms the
baseline operational management service.
Monthly
Automated System
Notifications
Monitoring and alerting for system-level
health, including server, storage, and
endpoint status. Annual conttguration
validation to ensure monitoring scope
remains accurate.
Always On
(No additional
license)
Conttg Review:
Yearly
System Health &
Performance
Reports
Comprehensive reports on system condition
and operations. Reports include KPIs on
patch/ttrmware status, uptime, and service
metrics.
Quarterly
Server / Workstation
Software Patch
Management
Application of critical software patches,
including Genetec software, Microsoft
Windows Server updates, and supported
drivers.
Monthly
Firmware & BIOS
Updates
Application of hardware-level ttrmware and
BIOS updates to ensure stability,
performance, and compatibility.
Quarterly
Remote
Monitoring &
Management
24/7 monitoring of server health, availability,
and performance with automated alerting
and remote diagnostics via RMM platform.
Includes secure remote access capabilities
for support, maintenance, and update
delivery.
Always-On
(Monthly
License)
[ADD-ON]
System Back-up
System Backup
Solution Licensed backup software with
conttguration, testing, and restoration
Always-On
(Monthly
License)
Attachment A
6 | P a g e
validation. Ensures reliable, recoverable
system and conttguration backups.
Validation
Check:
Quarterly
[ADD-ON]
Managed Antivirus
Managed Antivirus
Centrally managed antivirus solution
deployed on servers and workstations.
Includes installation, policy conttguration,
real-time threat monitoring, and signature
updates to protect against malware,
ransomware, and other endpoint threats.
Always-On
(Monthly
License)
Door Controller Firmware Updates
Application of ttrmware updates to controller
and reader interface boards to ensure
secure, stable, and Genetec-compatible
access control functionality.
Quarterly
POE / Wireless Reader Firmware Updates
Application of ttrmware updates to maintain
security compliance and ensure reliable
wireless reader communication.
Quarterly
OSDP / Wiegand Reader Firmware Updates
On-site inspection and application of the
latest reader ttrmware to ensure
compatibility, security, and optimal device
operation.
Yearly
Cloudlink Firmware Updates
Application of Cloudlink ttrmware updates to
maintain secure gateway functionality and
ensure seamless integration with wireless
locking devices.
Monthly
Badge Printer Firmware Updates
Application of ttrmware updates to badge
printers to ensure compatibility with
Genetec badging systems and resolve
known reliability issues.
Quarterly
Intercom Firmware Updates
Application of ttrmware updates for
intercoms to improve system compatibility,
call quality, and video/audio performance
within integrated environments.
Quarterly
Intrusion Panel Firmware Updates
Application of ttrmware updates for Bosch
intrusion panels to maintain stability,
security, and integration performance within
the Genetec platform.
Quarterly
Camera Firmware Updates
Application of camera ttrmware to ensure
cybersecurity compliance, platform
compatibility, and ongoing video
performance optimization.
Quarterly
ALPR Firmware Updates
Application of LPR ttrmware updates to
maintain system compatibility, improve
performance, and apply manufacturer-
issued patches.
Quarterly
Attachment A
7 | P a g e
Remote Monitoring PC Rental
Rental of remote monitoring PC for secure
network access and management. Includes
preconttgured tooling for ttrmware updates,
diagnostics, and lifecycle replacement every
3 years.
Always On
(Monthly Rental
Fee)
Firewall or Switch
Patch/Firmware
Updates
Application of software and ttrmware
updates to network ttrewalls and switches.
Ensures cybersecurity compliance, stability,
and compatibility with supported systems.
Monthly
Health Monitoring
Real-time monitoring of network hardware
using cloud-based tools. Includes traffic
analysis, device health alerts, topology
visualization, and automated diagnostics.
Always On
(Monthly
License)
01.05 Support Desk - Overview:
As part of this engagement, Sigil provides on-request, time-and-materials support to assist with the day-to-day
operation and administration of security systems. Support is available across two categories:
• On-Demand Technical Support: Troubleshooting and resolution for software, hardware, and integration
issues. Examples include reader failures, workstation errors, user credential problems, and system
communication faults.
• As-Needed System Administration: Support, training, and guidance for the client’s internal system
administrators. This includes assistance with conttguration changes, system documentation, user
management, scheduled tasks, and long-term system alignment.
Support requests should be submified via email to support@gosigil.com. Each request will be triaged and scheduled
based on urgency and availability.
Emergency requests must include “EMERGENCY” in the subject line or be phoned in directly to (970)-457-9829.
01.06 Support Desk - Scheduling & Rates:
Sigil’s Service Desk operates during the following hours and with the following response time targets:
SUPPORT TYPE HOURS OF COVERAGE TARGET RESPONSE TIME RATE
Standard (Remote)
Support
Monday–Friday, 8:00 AM–
6:00 PM MT Within 2 business hours $175.00/hour
Emergency / After-Hours Upon request As agreed upon at dispatch $235.00/hour
On-Site Support Monday–Friday, 8:00 AM–
6:00 PM MT Within 6 business hours $175.00/hour
Notes:
• Response Time Definition: Measured from request submission to Sigil engagement—not issue resolution.
• Emergency / After-Hours Dispatch Confirmation: Must be explicitly requested and conttrmed by Sigil staff.
• After-Hours Billing: Applies to any service delivered outside of standard business hours, including weekends
and holidays.
• Billing Increments: Time is tracked and billed in 15-minute increments.
Attachment A
8 | P a g e
01.07 On-Call Support Budget
To support unplanned troubleshooting, repairs, or system recovery needs that may arise during the course of this
engagement, Sigil will maintain a Time & Materials (T&M) support provision available on an as-needed basis. This may
include labor for incident response, diagnostics, repairs, or the replacement of failed components, as well as the
procurement of replacement hardware where necessary and approved.
Per client direction, a not-to-exceed budget of $20,000.00 has been allocated to cover these on-call services. All
charges applied against this budget will be billed on a T&M basis at the rates dettned in Section 01.06. Sigil will notify
the client before any work is performed under this provision and will provide ongoing tracking of expenditures against
the budget cap.
01.08 License Renewals
ITEM YEARLY PRICE
PER LINE ITEM 2026 QTY TOTAL PRICE (1Y)
Total Licensing $ 0.00
Notes:
•Pitkin County has selected a 3Y license lifecycle for its security deployments, eliminating the need for License
Renewal costs in 2026.
01.09 Consolidated Service Budget
SERVICE RELEVANT SCOPE SECTION 1Y PRICE
Managed Services 01.03 $ 32,938.70
Support Desk (On-Call Budget) 01.07 $ 20,000.00
License Renewals 01.08 $0.00
Total Service Budget 2026 $ 52,938.70
Notes:
•Pitkin County has selected a 3Y license lifecycle for its security deployments, eliminating the need for License
Renewal costs in 2026.
01.10 Service Billing
•Managed Services fees (the flat monthly or annual fees) are due and payable in advance (monthly or yearly
based on Client selection)
•All invoices to Client for labor shall be due within 15 days.
•All invoices for Hardware, Software, and other materials are to be paid in advance or “due upon receipt.”
•Any unpaid sums over 30 days old that are not in dispute shall bear interest at the rate of 1.5 percent per
month. Costs of collection including reasonable afiorney's fees shall be borne by the Client.
•All late payments are subject to a twenty-ttve dollar ($25.00) late fee.
•Sigil reserves the right to refuse service of any kind on all accounts with past due balances.
Attachment A
9 | P a g e
01.11 Service Terms
Sigil offers no guarantees or warranties, express or implied, as to system availability and functionality during any
phase of its support services and makes no guarantees or warranties, expressed or implied, regarding the ability to
resolve technology related problems.
Support agreement calls are prioritized by severity, and then by the order in which each call is received. Critical
equipment outages are treated with the highest priority. Sigil will make a good faith afiempt to return every support
service call within two (2) business hours from receipt of call, during normal business hours.
In order to provide the services specitted in this Agreement, Sigil must install remote monitoring and management
software on equipment at Client’s property. Client grants permission to Sigil to install remote monitoring and
management software from any remote monitoring and managing software company deemed necessary by Sigil.
Client acknowledges that if Client requests updates that Sigil considers inappropriate, or wishes to have updates
applied before Sigil deems them safe, Sigil is not responsible for the consequences of such actions and Client may be
charged a Regular Consulting Hours or Extended Consulting Hours charge, as the case may be, for all labor related to
the consequences of such actions.
If Client performs or allows anyone other than Sigil to perform any maintenance on any of these machines, Sigil is not
responsible for the consequences of such actions and Client may be charged a Regular Consulting Hours or Extended
Consulting Hours charge, as the case may be, for all labor related to the consequences of such actions.
Number of devices (with support Managed Service Bundles) is determined by the number of relevant security
equipment dettned in Bundle List (servers, workstations, door controllers, readers, cameras, intrusion boards, etc.)
that support the Genetec system. The number of support devices will update based on deployment as dettned by Sigil
and communicated to Client.
This agreement shall commence on the date set forth above and shall continue until thirty (30) calendar days after
either party hereto provides the other with wrifien notice of termination. Upon termination of this Agreement, Sigil
shall uninstall all remote monitoring and management software from all Client equipment. Client acknowledges that
this may leave its computers and other equipment without adequate systems for updates to operating systems,
software, and virus scanning programs. Sigil shall not be held responsible for any damages or consequences resulting
from the removal of remote monitoring and management software.
01.12 Service Agreement Approval
This Agreement is made as of _____________ between Atlas Solutions LLC, a Colorado Corporation doing business
as Sigil Solutions (“Consultant”) and ___________________________________ (“Client”).
Attachment A
10 | P a g e
The term of this Agreement shall commence on January 1, 2026, and shall continue in effect through December 31,
2026, unless otherwise amended in writing by both parties.
The parties below acknowledge and agree to the terms outlined in this Service Agreement, including the Managed
Services and Support Desk provisions described herein.
CLIENT SIGIL SOLUTIONS
By: ___________________________________ By: ___________________________________
Name: ________________________________ Name: ________________________________
Title: _________________________________ Title: _________________________________
Attachment A
Certificate Of Completion
Envelope Id: 60A15A59-97BB-424E-8D43-4CC818D66D1D Status: Completed
Subject: Sigil Solutions | Pitkin County Contract 025.26 for Review and Signature
Source Envelope:
Document Pages: 35 Signatures: 7 Envelope Originator:
Certificate Pages: 5 Initials: 1 Pitkin County Procurement
AutoNav: Enabled
EnvelopeId Stamping: Disabled
Time Zone: (UTC-07:00) Mountain Time (US & Canada)
530 East Main Street
Suite 203
Aspen, CO 81611
Procurement@PitkinCounty.com
IP Address: 65.38.144.66
Record Tracking
Status: Original
12/10/2025 12:42:31 PM
Holder: Pitkin County Procurement
Procurement@PitkinCounty.com
Location: DocuSign
Signer Events Signature Timestamp
Connie Baker
connie.baker@pitkincounty.com
Budget Director
Pitkin County
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 74.244.9.224
Sent: 12/10/2025 12:51:25 PM
Viewed: 12/10/2025 12:51:53 PM
Signed: 12/10/2025 12:52:03 PM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Jodie Grady
Jodie.grady@pitkincounty.com
Assets Manager
Pitkin County
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address:
2601:281:180:ef90:a43d:3182:cbe4:a2fd
Sent: 12/10/2025 12:52:05 PM
Viewed: 12/11/2025 9:20:44 AM
Signed: 12/11/2025 9:22:14 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Kevin Warner
kevin.warner@pitkincounty.com
Construction and Assets Director
Pitkin County
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 75.166.250.19
Sent: 12/11/2025 9:22:16 AM
Viewed: 12/11/2025 3:21:40 PM
Signed: 12/12/2025 12:37:13 PM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Nate Williams
nate.williams@gosigil.com
VP of Strategy
Security Level: Email, Account Authentication
(None)Signature Adoption: Pre-selected Style
Using IP Address: 98.11.135.130
Sent: 12/12/2025 12:37:16 PM
Viewed: 12/12/2025 12:49:58 PM
Signed: 12/12/2025 12:50:21 PM
Electronic Record and Signature Disclosure:
Accepted: 12/12/2025 12:49:58 PM
ID: 400bbe1f-8268-4818-8805-086d82ce9478
Company Name: Pitkin County, Colorado
Signer Events Signature Timestamp
Ryan Mahoney
ryan.mahoney@pitkincounty.com
Deputy County Manager
Signing Group: County Manager Group
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 65.38.144.66
Sent: 12/12/2025 12:50:23 PM
Viewed: 12/15/2025 8:47:36 AM
Signed: 12/15/2025 8:48:12 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
In Person Signer Events Signature Timestamp
Editor Delivery Events Status Timestamp
Agent Delivery Events Status Timestamp
Intermediary Delivery Events Status Timestamp
Certified Delivery Events Status Timestamp
Carbon Copy Events Status Timestamp
Pitkin County Procurement
procurement@pitkincounty.com
Ruslana Ivanova, Procurement Specialist
Pitkin County
Security Level: Email, Account Authentication
(None)
Sent: 12/15/2025 8:48:14 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Accounts Payable
AP@pitkincounty.com
Accounts Payable
Pitkin County
Security Level: Email, Account Authentication
(None)
Sent: 12/15/2025 8:48:14 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Miosha Santos
miosha.santos@pitkincounty.com
Security Level: Email, Account Authentication
(None)
Sent: 12/15/2025 8:48:15 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Witness Events Signature Timestamp
Notary Events Signature Timestamp
Envelope Summary Events Status Timestamps
Envelope Sent Hashed/Encrypted 12/10/2025 12:51:25 PM
Certified Delivered Security Checked 12/15/2025 8:47:36 AM
Signing Complete Security Checked 12/15/2025 8:48:12 AM
Completed Security Checked 12/15/2025 8:48:15 AM
Payment Events Status Timestamps
Electronic Record and Signature Disclosure
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Signing Documents with a Pitkin County DocuSign Account:
Electronic Record and Signature Disclosure created on: 3/20/2020 3:28:13 PM
Parties agreed to: Nate Williams
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