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Home My WebLink Aboutbocc.con.amended.087.25 H-28/30/2021 CDD Contract Information Contract Number Project Name Contractor Budget Line Item 40451512.544500 Procurement Method: Type: Contract Start Date Contract End Date Contract Type Retainage If this is a new contractor, please enter the New Vendor information into Munis for workflow approval. Contact Information: Department County Representative David Schneider County Representative Phone (970) 429-2855 Provide a brief description of the Contract or Change Order: Contract Value Summary: $ 50,000.00 $ - $ - $ 50,000.00 Airport Task Order for on-call maintenance, troubleshooting, and support services for airport access control and surveillance systems, provided on an as-needed basis under MSA 087.25 Original Contract Amount Previous Change Order/Amendment Amount This Change order/Amendment amount Contract Total No Airport Access Control & Surveillance – On-Call Services Convergint Technologies LLC $ 50,000.00 Additional Budget Line Item(s) (Please fully allocate New Contract Total) $ - $ - $ - $ 50,000.00 Formal Services/Maintenance 11/30/2025 11/29/2026 Task Order 087.25 H-2 Pitkin County Procurement Cover Sheet Please complete the Contract Cover Sheet when the contract/task order is complete and fully executed. Return all Contract Cover Sheets and Contracts/Change Orders/Amendments/Task Orders to Procurement Master Service Agreement #: 087.25 Rev: 2023.12.15 CDD 1 TASK ORDER Task Order/Project Name: Airport Access Control & Surveillance – On-Call Services Task Order Number: 087.25 H-2 Task Order Budget Line Item: 40451512.544500 OWNER: CONTRACTOR: Pitkin County Convergint Technologies, LLC David Scheider – Airport Michael "Mak" Kalman 1001 Owl Creek Road 7330 S Alton Way #12K Aspen, CO 81611 Centennial, CO 80112 Phone: (970) 429-2855 Phone: (720) 660-4944 david.schneider@aspenairport.com mak.kalman@convergint.com PROJECT NAME: AIRPORT ACCESS CONTROL & SURVEILLANCE – ON-CALL SERVICES START DATE: November 30, 2025 END DATE: November 29, 2026 The Master Service Agreement for Provision of Airport Access Control and Surveillance Servicing and Support with On-Call Servicest (the “Agreement”) dated October 2, 2025 between the Board of County Commissioners of Pitkin County (the “County”) and Convergint Technologies, LLC 7330 S Alton Way #12K Centennial, CO 80112 (the “Contractor”), shall include the following services. 1. Contractor’s Obligations. Contractor shall provide on-call, priority-based maintenance and support services for the Airport’s access control and surveillance systems as needed, in accordance with the terms of this Task Order and Master Services Agreement #087.25. All labor shall be billed in accordance with the hourly rates, minimum charges, and applicable after-hours and emergency rates set forth in the Pricing and Rate Schedule (Attachment B), which is attached hereto and incorporated by reference. Services shall be provided on an as-needed basis and may include troubleshooting, maintenance, repairs, and scheduled support. Contractor shall respond to service requests in accordance with the priority levels and response times outlined in the Service Level Agreement (Attachment A), attached hereto and incorporated by reference. Compensation for such services shall be billable solely as incurred. 2. Compensation and Expenses, Invoicing, Payment and Offset. The County shall compensate Contractor for its services in accordance with the Project Budget and Schedule set out in Paragraph 1 of this Task Order. It is expressly understood and agreed that in no event will the total compensation and reimbursement to be paid hereunder exceed the sum of Fifty Thousand dollars and Zero cents ($50,000.00) for all services rendered. By Task Order or Task Order Amendment, the County and Contractor may reallocate the budget among project tasks if the total budget amount remains Master Service Agreement #: 087.25 Rev: 2023.12.15 CDD 2 unchanged. Contractor shall invoice for the project monthly based on hours worked, with payment expected within thirty (30) days of invoice, but any payment by the County may be offset by any amount the Contractor owes the County for any reason. Any invoices not sent in the following manner may have payment delayed. All invoices for this Task Order shall reference Task Order 087.25 H-2 and Airport Access Control & Surveillance – On-Call Services. Invoices shall be sent electronically in PDF format to ap@pitkincounty.com. 3. Pitkin County’s Obligations. Pitkin County shall administer this contract through a County Representative. David Scheider – Airport , Operations & Security Manager will manage the project as the County’s Representative. The services provided and products delivered by the Contractor under this contract will be subject to review by the County’s Representatives, or a designee, for compliance with Contractor’s obligations prior to final payment. 4. Formation of Task Order. This Task Order is issued in accordance with the provisions of the Agreement. Contractor agrees to provide services subject to the terms of this Task Order and for the avoidance of doubt this Task Order consists of the terms set out in the Agreement. In all other respects the Agreement is in full force and effect and remains unchanged by this Task Order. CONVERGINT TECHNOLOGIES, LLC ________________________________________________ !#VENDOR SIGNATURE#! Date PITKIN COUNTY, COLORADO RECOMMENDED FOR APPROVAL: ________________________________________________ !#DEPARTMENT REPRESENTATIVE#!Date DIRECTOR APPROVAL: ________________________________________________ !#SECTION LEADER#! Date COUNTY MANAGER: ________________________________________________ !#COUNTY MANAGER#! Date David Schneider Jan-02-2026 Operations and Security Manager Airport Director Jan-09-2026 Diane Jackson Jan-09-2026 Michael "Mak" Kalman General Manager - Denver 350 CTC Jan-09-2026 Deputy County Manager Ryan Mahoney Pitkin County Request for Proposal for Airport Access Control and Surveillance Servicing and Support with On-Call Services Due Date: July 30, 2025 Justin Land Sr. Account Executive 7330 S Alton Way #12K Centennial, CO 80112 720-660-4944 Email: justin.land@convergint.com Sealed Qualification Attachment A 2 | Page Pitkin County Airport Access Control and Surveillance Servicing and Support with On-Call Services PROPOSALS FORM DETAILS STATEMENT AND APPROACH OF SERVICE A proposed approach and basic description of how the Proposer will proceed with the services. Convergint offers a proactive, comprehensive service and maintenance program focused on system reliability, regulatory compliance, and lifecycle optimization. Our Colorado-based team will perform preventive maintenance, testing, and repairs in accordance with manufacturer recommendations and our internal service playbook. We also provide 24/7 support through our iCare™ platform, which enables real-time tracking of service tickets, technician updates, and reporting. Convergint's four (4) tier Priority Response SLA guarantees response times ranging from one (1) hour emergency callbacks (P1) to scheduled preventive visits (P3), ensuring ASE's operations remain secure and uninterrupted. SUMMARY OF SERVICE LEVEL AGREEMENT (SLA) Convergint will provide structured, priority-based maintenance and support services to ASE through our iCare work order system, 24/7 call center, and direct email and phone channels. Service is dispatched and tracked via work orders, with documented workflows that follow requests through resolution and billing. The SLA includes four (4) response priority levels designed to meet varying degrees of urgency. Priority Levels and Response Times STANDARD SERVICE LEVEL AGREEMENT – DEFINITIONS AND RESPONSE TIMES PRIORITY DEFINITION EXAMPLE RESPONSE TIME Priority 1 (P1) Emergency (24/7) A sudden, urgent, usually unexpected failure of the access control, VMS, or network connection(s) that compromises life safety, interrupts business operations, or has a significant risk of damage or loss to port assets. A complete loss of video or access control throughout the entire building. On-site within four (4) hours of call acknowledgment (24/7) Attachment A 3 | Page Pitkin County Airport Access Control and Surveillance Servicing and Support with On-Call Services MAINTENANCE AND SUPPORT PLAN At Convergint, we are committed to delivering a comprehensive and proactive maintenance and support program that ensures the optimal performance, longevity, and reliability of the Security Systems. We will work with ASE to develop a customized plan tailored to your specific needs and systems. Our approach is grounded in eight (8) core principles—flexibility, adaptability, scalability, responsiveness, integration, responsibility, delegated authority, and accountability—to ensure efficient and responsive service aligned with ASE's operational needs. Proactive Maintenance Approach Our program emphasizes preventive maintenance through scheduled inspections, system testing, and proactive updates to hardware and software. This reduces downtime, extends system life, and lowers service costs through planned activities rather than reactive service calls. All services follow manufacturer guidelines and Convergint's internal quality standards, including our established Playbook methodology. Service Execution and Support A dedicated Service Manager oversees scheduling and performance, ensuring contract deliverables are met. Convergint technicians conduct on-site visits for inspections and repairs, utilizing high- quality replacement parts that meet or exceed the original specifications. Maintenance activities include complete reporting, inventory management, and compliance with all ASE requirements. Convergint iCare Platform Convergint iCare™ is a web-based, 24/7 customer support platform designed to streamline service requests, work orders, and proposal management. It connects customers, service coordinators, and Priority 2 (P2) Next Business Day Response A common security system failure where non-critical functions, procedures, or resources are negatively affected has a moderate impact on overall security operations. Example 1: The loss of PTZ control of a camera monitoring a general access area. Example 2: A single door failure to a restricted area with multiple points of entry. On-site within eight (8) business hours of call acknowledgment. A technician may be dispatched to arrive the next business day. Priority 3 (P3) Scheduled A security system failure that is not time-sensitive and marginally increases in impact or inconvenience over time. A workaround is available. Example 1: Remove dirt from a camera lens. Example 2: A sticking key on a card reader keypad. Resolution times are scheduled on an item- by-item basis. Priority 4 (P4) Parts Only The purchase of parts only (no labor). Example 1: The purchase of 500 new badges. Resolution times will depend on the availability of parts and customer requirements. Attachment A 4 | Page Pitkin County Airport Access Control and Surveillance Servicing and Support with On-Call Services field technicians in a single, integrated system, ensuring efficient collaboration and real-time tracking of maintenance projects. iCare offers transparent reporting, enabling users to track work order status, technician activity, and service costs from request submission through to completion. The platform enhances accountability through detailed metrics, including response times, first-time fix rates, and cost tracking. Customers can submit and track service requests from any device, ensuring consistency in service delivery. iCare also offers a secure document repository for file sharing and proposal tracking, while advanced security protocols protect customer data. With real-time updates, reporting tools, and performance tracking, iCare simplifies facility maintenance and service management, ensuring reliability and efficiency. QUALIFICATIONS OF THE PROPOSER Please insert names, address, phone numbers and description of similar Service for Reference Checks. 1. Name: Dallas Love Field Address: 7555 Lemmon Avenue, Dallas, TX Phone: 214-670-6158 Description of similar Service: Convergint started working with Dallas Love Field when they needed to replace their Picture Perfect Access Control System with Lenel OnGuard. Convergint completed this ACS conversion and has been maintaining and adding to the system since 2016. Convergint has also migrated the old Avigilon CCTV system to Milestone, providing the airport with an integrated solution that offers increased flexibility and expandability. Dallas Love Field has HID Safe, which Convergint helps maintain, and has been working with the airport on a transition plan since the EOL for HID Safe was announced. We have also deployed and serviced Dormakaba Exit Lane Breach Control. Convergint has an embedded technician at the airport to provide the best service and quick turn-on moves, adds, and changes. 2. Name: Palm Springs International Airport Address: 3400 E. Tahquitz Canyon Way, Palm Springs, CA Phone: 760-318-3826 Description of similar Service: Convergint has been providing electronic security services to PSP since 2023. Convergint works with the airport to maintain its Genetec Unified Security Platform. Convergint is a trusted partner in supporting Palm Springs International Airport's security operations, working collaboratively with our customers to triage and resolve security system issues efficiently. We specialize in repairing and maintaining cameras, access control devices, and other critical security infrastructure to uphold regulatory compliance and enhance overall safety. Through proactive system management and swift response times, we partner with airport personnel to assess challenges and implement the most effective solutions, ensuring a secure operational environment that meets the highest industry standards. 3. Name: Aspen School District (ASD) Address: 235 High School Road, Aspen, CO Phone: Contact information available upon request, cannot include in public documents Attachment A 5 | Page Pitkin County Airport Access Control and Surveillance Servicing and Support with On-Call Services Description of similar Service: In 2022, Convergint was awarded the Aspen School District security bond project to replace and refresh its unified security system. The new system comprises Genetec access control and video surveillance, wireless door locks, and new IP cameras throughout the entire school district. QUALIFICATIONS OF PERSONNEL Please list assigned personnel and their qualifications: By partnering with Convergint, ASE receives the responsive support of a dedicated local team, backed by the capabilities of the world's largest security systems integrator. Colleague Highlights The Denver CTC has over 173 colleagues in the security and fire disciplines, committed to providing our local customers with the best solutions and service. Currently employed at this CTC are 13 Service Specialists, 70+ Security Field Technicians, and multiple Operations and Installation Supervisors. The local Denver team holds 26 active CCure certifications: 16 installer/maintainer, seven (7) advanced integrator, one (1) Enterprise Architecture, and two (2) hardware-specific certifications. On Milestone, the local Denver team has nine (9) active certifications. The depth of knowledge our local team has on ASE's systems will enable Convergint and ASE to work closely together to solve existing issues and those that may arise in the future. Convergint conducts extensive work in the Aspen Snowmass area for other accounts, so we frequently have technicians in the area. We work with the Aspen School District, the hospital, and local resorts. We also have two (2) technicians in Grand Junction that could be deployed if needed for hardware issues and would be supported remotely by one of our other colleagues as necessary. Due to NDA's in place with customers, the following Convergint personnel will not include a reference name and phone number. They are available upon request. Personnel #1 Name: David McCarthy Qualifications: See attached resume List of similar Service performed: See attached resume Reference Name, & Phone Number: Available Upon Request Personnel #2 Name: Joe LoTempio Qualifications: See attached resume List of similar Service performed: See attached resume Reference Name, & Phone Number: Available Upon Request Personnel #3 Name: Celene Quintana Qualifications: See attached resume Attachment A 6 | Page Pitkin County Airport Access Control and Surveillance Servicing and Support with On-Call Services List of similar Service performed: See attached resume Reference Name, & Phone Number: Available Upon Request Personnel #4 Name: Andrew Smirnov Qualifications: See attached resume List of similar Service performed: See attached resume Reference Name, & Phone Number: Available Upon Request Personnel #5 Name: David Myshrall Qualifications: See attached resume List of similar Service performed: See attached resume Reference Name, & Phone Number: Available Upon Request SUBCONTRACTOR LISTS List of all known and/or anticipated subcontractors Global Cable, Inc. Carbondale, Colorado. Structured Cabling Contractor Global Cable, Inc. specializes in both inside and outside installation applications for various types of cabling plants (fiber optic, copper, coaxial). Installation of cable pathways, telecom racks, cabinets, cable management, communication device outlets, and patch panels. Copper and Fiber optic terminations, splicing, testing, and certification. Installation of paging, CCTV & security related cabling for speakers, security cameras, card reader locations & access control systems. In addition, our team provides trouble shooting, & emergency repair services. All of the Glenwood technicians are currently badged with the Aspen Airport. Attachment A Attachment B Certificate Of Completion Envelope Id: 58EF5C46-C443-4CC8-8517-CA9428D0EF1C Status: Completed Subject: Convergint Technologies, LLC | Pitkin County Task Order 087.25 H-2 for Review & Signature Source Envelope: Document Pages: 10 Signatures: 4 Envelope Originator: Certificate Pages: 6 Initials: 1 Pitkin County Procurement AutoNav: Enabled EnvelopeId Stamping: Disabled Time Zone: (UTC-07:00) Mountain Time (US & Canada) 530 East Main Street Suite 203 Aspen, CO 81611 Procurement@PitkinCounty.com IP Address: 2601:281:17e:96 Record Tracking Status: Original 1/2/2026 11:18:04 AM Holder: Pitkin County Procurement Procurement@PitkinCounty.com Location: DocuSign Signer Events Signature Timestamp Connie Baker connie.baker@pitkincounty.com Budget Director Pitkin County Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 74.244.9.148 Sent: 1/2/2026 11:19:58 AM Viewed: 1/2/2026 11:26:52 AM Signed: 1/2/2026 11:28:02 AM Electronic Record and Signature Disclosure: Not Offered via Docusign David Schneider david.schneider@aspenairport.com Operations and Security Manager Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 65.38.144.66 Sent: 1/2/2026 11:28:04 AM Viewed: 1/2/2026 1:56:07 PM Signed: 1/2/2026 1:56:34 PM Electronic Record and Signature Disclosure: Accepted: 1/2/2026 1:56:07 PM ID: fd925434-6dcb-4da8-89e6-f2231e6c2386 Company Name: Pitkin County, Colorado Diane Jackson diane.jackson@aspenairport.com Airport Director Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 2601:281:80:bcf0:2929:52e8:32b:9b7b Sent: 1/2/2026 1:56:36 PM Resent: 1/8/2026 5:22:29 PM Viewed: 1/9/2026 8:19:20 AM Signed: 1/9/2026 8:19:43 AM Electronic Record and Signature Disclosure: Accepted: 1/9/2026 8:27:49 AM ID: 81d05e4c-9476-4e72-ae53-a47c64eb21ce Company Name: Pitkin County, Colorado Michael "Mak" Kalman mak.kalman@convergint.com General Manager - Denver 350 CTC Convergint Technologies Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 2601:280:cc80:6aa0:39df:20a0:e018:6589 Sent: 1/9/2026 8:19:45 AM Viewed: 1/9/2026 8:41:08 AM Signed: 1/9/2026 8:41:33 AM Signer Events Signature Timestamp Electronic Record and Signature Disclosure: Accepted: 1/9/2026 8:42:24 AM ID: 92e49f4c-285d-465d-8006-e32daeef38ae Company Name: Pitkin County, Colorado Ryan Mahoney ryan.mahoney@pitkincounty.com Deputy County Manager Signing Group: County Manager Group Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 2601:281:3:8990:19e:b35b:e5ef:f72d Sent: 1/9/2026 8:41:36 AM Viewed: 1/9/2026 12:28:44 PM Signed: 1/9/2026 12:30:15 PM Electronic Record and Signature Disclosure: Not Offered via Docusign In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Pitkin County Procurement procurement@pitkincounty.com Ruslana Ivanova, Procurement Specialist Pitkin County Security Level: Email, Account Authentication (None) Sent: 1/9/2026 12:30:17 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Accounts Payable AP@pitkincounty.com Accounts Payable Pitkin County Security Level: Email, Account Authentication (None) Sent: 1/9/2026 12:30:19 PM Electronic Record and Signature Disclosure: Not Offered via Docusign Ebenezer Henry ebenezer.henry@aspenairport.com Airport Credentialing Specialist Aspen/Pitkin County Airport Security Level: Email, Account Authentication (None) Sent: 1/9/2026 12:30:20 PM Electronic Record and Signature Disclosure: Accepted: 7/2/2024 12:14:16 PM ID: 2fd004ee-e37e-423b-98d9-2ccba3a0f129 Company Name: Pitkin County, Colorado Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 1/2/2026 11:19:58 AM Envelope Updated Security Checked 1/2/2026 11:23:24 AM Envelope Updated Security Checked 1/2/2026 11:23:24 AM Envelope Updated Security Checked 1/2/2026 11:23:24 AM Envelope Updated Security Checked 1/2/2026 11:23:24 AM Envelope Updated Security Checked 1/2/2026 11:23:24 AM Certified Delivered Security Checked 1/9/2026 12:28:44 PM Signing Complete Security Checked 1/9/2026 12:30:15 PM Completed Security Checked 1/9/2026 12:30:20 PM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, Pitkin County (we, us or Pitkin County) may be required by law to provide you with certain written notices or disclosures. 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