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HomeMy WebLinkAboutbocc.con.062.262025.05.08 CDD Contract Number Project Name Contractor Budget Line Item 10013131-531500 !#BUDGET# $ - $ - $ - $ - $ - Procurement Method: Form: Contract Effective Date: Contract End Date Contract Type Retainage If this is a new contractor, please enter the New Vendor information into Munis for workflow approval. Contact Information: Department: Project Lead:Brett Loeb Phone:(970) 315-2184 Provide a brief description of the Contract or Change Order: Contract Value Summary: $ - $ - $ - $ - Sherrif - Dispatch New Contract to implement Intrado VIPER NextGen, a cloud-native 9‑1‑1 call handling system, providing Pitkin County with modern, multimedia-capable emergency communications, enhanced resiliency, operational flexibility, and alignment with NextGen 9‑1‑1 standards. The five-year pricing structure includes system, professional, recurring, and maintenance services, with early-adopter discounts applied to Years 1 and 2, resulting in $0 total cost for the first two years. Costs begin in Year 3 at $92,902.32, Year 4 at $96,153.83, and Year 5 at $99,519.26, for a five-year total of $288,575.41. Note on Funding: Annual budget appropriations are required for multi-year expenditures. Accordingly, the first two years are reflected on this cover page. The remaining three years of the contract will be executed via change orders as funding is approved each year, consistent with the five-year pricing and scope outlined in the quote. Original Contract Amount Previous Change Order/Amendment Amount This Change order/Amendment amount Contract Total No Cloud Call Handling Services Agreement – Intrado VIPER NextGen Intrado Life and Safety Inc Additional Budget Line Item(s) (Please fully allocate Contract Total if multiple lines apply) Sole Source Services/Maintenance 3/16/2026 3/15/2028 New Contract 062.26 Pitkin County Procurement Cover Sheet Cover Sheets are to be included with the contract record to provide an accurate summary of the Contract type, amounts, budget(s), and dates. Contract Information Rev 2023.12.15 CDD 1 PITKIN COUNTY SOLE SOURCE PROCUREMENT JUSTIFICATION REQUEST TO: County Manager DATE: March 10, 2026 FROM: Brett Loeb, Emergency Communications Chief Proposed Contractor: Intrado Life and Safety Inc Product/Service: Cloud Call Handling Services Agreement – Intrado VIPER NextGen Estimated expenditure for the above Product/Service: $288,575.41 total for 5 Years of Service This form is required in documenting a Sole Source exception from an otherwise competitive bidding process when sufficient competition does not exist, a single vendor represents a clear and best value to Pitkin County, or other factors are present that preclude other vendors from being able to provide the product(s), service(s), and/or construction. This purchase is clearly and legitimately limited to a Single or Sole Source. (Examples: original manufacturer, no regional distributor, standardization etc): Explain: This Sole Source justification rests on six pillars: 1. Strategic innovation partnership and early adopter opportunity 2. Vendor market leadership and mature platform 3. Unique integration with Colorado’s ESInet infrastructure 4. Reduced risk through established vendor relationship 5. Substantial financial incentives 6. Advanced technical capabilities tailored to operational needs Together, these factors are presented as creating a unique opportunity that cannot be replicated through competitive procurement, thereby supporting sole source acquisition. Aspen-Pitkin County Dispatch (PCREDC) is pursuing the sole source procurement of the VIPER NextGen cloud-native 9-1-1 call-handling platform from Intrado Life & Safety, Inc. This acquisition represents a unique opportunity for our agency to build upon our nationally recognized leadership in emergency communications and to directly shape the next generation of NG911 technologies in collaboration with a vendor whose innovation aligns with our forward-thinking mission. Intrados is a long-established leader in the public safety communications space, with decades of experience developing 9-1-1 solutions used by emergency communication centers (ECCs) across the country. Their VIPER platform is one of the most mature and widely deployed systems in the industry, purpose-built for the demands of mission-critical operations. The VIPER NextGen solution brings cloud- Rev 2023.12.15 CDD 2 native architecture, a modern browser-based user interface, and integrated multimedia and AI-powered translation capabilities—all essential components of a future-ready 9-1-1 infrastructure. This partnership offers Aspen-Pitkin County more than a technology upgrade—it allows us to apply our nearly 50 years of combined operational and technical experience to help drive innovation in NG911. With a dispatch center known nationwide for pushing the boundaries of what public safety technology can do, our participation as an early adopter and reference site for VIPER NextGen positions us as a key voice in the evolution of emergency communications. Intrado has invited us into a direct development and feedback loop that few other PSAPs in the country are offered. Under the terms of this agreement, Intrado is providing significant incentives, including two years of full services, setup, training, and support at no cost, representing over $468,000 in waived expenses. This exclusive early adopter opportunity not only provides substantial cost savings but also allows our team to collaborate closely with Intrado engineers to tailor system functionality to real-world operational needs. The flexibility of their platform allows us to design around the specific workflows of our center, rather than adapting to an off-the-shelf solution. The VIPER NextGen platform also delivers native support for TXT29-1-1 with live AI translation, multimedia session handling, and enhanced geographic redundancy. It supports seamless integration with our existing PBX and recording infrastructure and eliminates hardware constraints through its browser- based deployment model. Additionally, Intrado’s Total Protection Services include 24/7 NOC monitoring, remote technical support, and ongoing access to software updates and platform enhancements—all critical for maintaining uninterrupted emergency service delivery. This proposal from Intrado represents a unique opportunity for Aspen-Pitkin County to engage in a strategic partnership that goes beyond traditional procurement. While other vendors may offer NG911 technologies, Intrado has proactively extended this early adopter opportunity to our agency based on our reputation as a progressive, innovation-driven 9-1-1 center. The offering includes deep collaboration with their development team, significant financial incentives, and the ability to help influence platform evolution based on our operational insight. For our center, this is not just an acquisition—it is an opportunity to lead, shape, and benefit from the development of future-ready 9-1-1 infrastructure while enhancing service delivery for the community we serve. Rev 2023.12.15 CDD 3 The undersigned requests that Pitkin County waive other procurement requirements and recognize this transaction as a sole source exception to the Pitkin County Procurement Code. Department Representative Department Director !#COUNTY REPRESENTATIVE#! Date !#SECTION LEADER#! Date County Manager Reason for Denial: ________________________________________ !#COUNTY MANAGER SOLE#! Date Brett Loeb Mar-13-2026 9-1-1 Director Interim County Manager Kara Silbernagel Mar-16-2026 The terms and conditions available at https://www.intrado.com/legal-privacy/terms-conditions as of the date of this Quote will apply to this Quote, unless the parties have entered into a separate mutually executed agreement, or Customer is purchasing under a cooperative purchasing agreement. The terms of this Quote will govern any conflict with the above-mentioned terms, and Customer’s issuance of a purchase order for any or all of the items described in this Quote will constitute acknowledgement and acceptance of such terms. No additional terms in Customer’s purchase order will apply. This document contains confidential and proprietary information of Intrado, and such information may not be used or disclosed without prior written consent. Company Name: Intrado Life & Safety, Inc. VIPER NextGen - Customer Quote for Aspen-Pitkin County, CO (Direct) Quote Number: 79801 Version: 3 December 18, 2025 Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 2 of 13 December 18, 2025 Summary - Aspen-Pitkin County Item Price Systems $0.00 Services $0.00 Recurring Services $255,422.35 Maintenance $33,153.06 Total: $288,575.41 Year Systems Professional Services Recurring Services Maintenance Services Discount Totals Year 1 $138,963.97 $93,016.24 $103,055.08 $12,600.00 ($347,635.29) $0.00 Year 2 $106,662.01 $13,844.43 ($120,506.44) $0.00 Year 3 $110,395.20 $14,328.99 ($31,821.87) $92,902.32 Year 4 $114,259.00 $14,830.44 ($32,935.61) $96,153.83 Year 5 $118,258.08 $15,349.56 ($34,088.38) $99,519.26 Totals $138,963.97 $93,016.24 $552,629.37 $70,953.42 ($566,987.59) $288,575.41 Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 3 of 13 December 18, 2025 Configuration Parameters - Aspen-Pitkin County Site Configuration Total Positions 9 of which 4 are Concurrent Advanced User, 4 Primary IP Phones with ALI Total Number of E9-1-1 CAMA Trunks 0 Total Number of FXO Lines 0 Total Number of ISDN-PRI channels (T1) 0 3rd Party PBX Licenses Included VIPER ACD Not Configured Anti-Virus 14 CPE Provider Intrado Setup Fees 2 VIPER NextGen Setup Fees $0.00 VIPER $0.00 IP Phones $0.00 TXT29-1-1 Setup Fees $0.00 Network Equipment and Services $0.00 Freight Charges $0.00 DISCOUNT ($98,845.86) Professional Services 2 Voice Transcriptions or Translations Setup Fees $0.00 Project Survey $0.00 Installation Services $0.00 Additional Services – ORT Support $0.00 Technical Training $0.00 Training Services $0.00 Project Management Services $0.00 Recurring Services 2 TXT29-1-1 Recurring Services $10,831.16 Voice Call Transcriptions or Translations Recurring Fees $25,954.24 VIPER NextGen Recurring Fees $306,126.88 Maintenance 2 Total Protection Services $44,508.99 Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 4 of 13 December 18, 2025 Site: Aspen-Pitkin County Item# Description Qty List Price Selling Price Total VIPER NextGen Setup Fees P10810 VIPER NextGen Site one time equipment fee - Managed IP 1 $34,000.00 $0.00 $0.00 P10806 VIPER NextGen Position one time equipment -SONIC 9 $5,100.00 $0.00 $0.00 P10987 License, HTTP Proxy for an HA- pair SBCs 1 $2,200.00 $0.00 $0.00 Subtotal $0.00 VIPER 912825/BB VIPER Server Bundle 1 $15,490.85 $0.00 $0.00 P10354 Networking Switch - 48 ports - 4x1G uplinks (with stacking modules) 2 $10,298.25 $0.00 $0.00 912811 Application Server License 1 $1,029.83 $0.00 $0.00 P10008 License to Connect Non- Intrado Recording Device 1 $2,064.83 $0.00 $0.00 912925 SIP I/F to 3rd Party PBX License - Per Position 9 $512.33 $0.00 $0.00 Subtotal $0.00 IP Phones 912845 IP Phone w/ALI 4 $776.25 $0.00 $0.00 912812 PBX Access License 4 $667.58 $0.00 $0.00 912925 SIP I/F to 3rd Party PBX License - Per Position 4 $512.33 $0.00 $0.00 Subtotal $0.00 Voice Transcriptions or Translations Setup Fees P10643 Voice-to-voice Translation One-time setup fee per PSAP (all sizes) 1 $1,495.00 $0.00 $0.00 Subtotal $0.00 TXT29-1-1 Setup Fees ITXTOTF2 TXT29-1-1 One-time fee per PSAP (1-4 seats) 1 $1,423.13 $0.00 $0.00 P10383 TXT29-1-1 Translation One- time setup fee per PSAP (all sizes) 1 $1,029.83 $0.00 $0.00 Subtotal $0.00 Network Equipment and Services P10361 Session Capacity Expansion (10 sessions) for i3 SBC 3 $1,371.38 $0.00 $0.00 950520 Engineering Professional Services 6 $1,785.38 $0.00 $0.00 Subtotal $0.00 Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 5 of 13 December 18, 2025 Project Survey P10313 Project Survey (per Site) 1 $2,142.45 $0.00 $0.00 P10319 Living Expense per Day per Person 3 $297.56 $0.00 $0.00 P10351 Travel Fee per Person 1 $1,785.38 $0.00 $0.00 Subtotal $0.00 Installation Services P10294 Remote Installation Support Service (Daily) 1 $1,785.38 $0.00 $0.00 P10314 Professional Services (per Day) 8 $2,142.45 $0.00 $0.00 P10318 Post-Cutover Services 1 $2,142.45 $0.00 $0.00 P10319 Living Expense per Day per Person 11 $297.56 $0.00 $0.00 P10351 Travel Fee per Person 1 $1,785.38 $0.00 $0.00 Subtotal $0.00 Additional Services – ORT Support P10314 Professional Services (per Day) 2 $2,142.45 $0.00 $0.00 P10319 Living Expense per Day per Person 4 $297.56 $0.00 $0.00 P10351 Travel Fee per Person 1 $1,785.38 $0.00 $0.00 Subtotal $0.00 Technical Training 960802 Technical Training Services (Full Class of 4 Students, Max 8hrs Day) 2 $2,380.50 $0.00 $0.00 P10319 Living Expense per Day per Person 4 $297.56 $0.00 $0.00 P10351 Travel Fee per Person 1 $1,785.38 $0.00 $0.00 Subtotal $0.00 Training Services 960801 User Training 2 $1,785.38 $0.00 $0.00 P10087 CCS Training 1 $1,785.38 $0.00 $0.00 P10373 Training Cutover Support 1 $2,142.45 $0.00 $0.00 P10319 Living Expense per Day per Person 5 $297.56 $0.00 $0.00 P10351 Travel Fee per Person 1 $1,785.38 $0.00 $0.00 Subtotal $0.00 Project Management Services 950510 Project Management Services 1 $0.00 $0.00 $0.00 Subtotal $0.00 Freight Charges FREIGHT Shipping and Handling 1 $0.00 $0.00 $0.00 Subtotal $0.00 Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 6 of 13 December 18, 2025 TXT29-1-1 Recurring Services ITXTARF1 TXT29-1-1 Annual Recurring Fee per PSAP (1-4 Seats) - Year 1 1 $1,707.75 $0.00 $0.00 P10384 TXT29-1-1 Translation Annual Recurring fee per PSAP (1-4 positions) - Year 1 1 $1,547.33 $0.00 $0.00 ITXTARF1 TXT29-1-1 Annual Recurring Fee per PSAP (1-4 Seats) - Year 2 1 $1,767.52 $0.00 $0.00 P10384 TXT29-1-1 Translation Annual Recurring fee per PSAP (1-4 positions) - Year 2 1 $1,601.49 $0.00 $0.00 ITXTARF1 TXT29-1-1 Annual Recurring Fee per PSAP (1-4 Seats) - Year 3 1 $1,829.38 $1,829.38 $1,829.38 P10384 TXT29-1-1 Translation Annual Recurring fee per PSAP (1-4 positions) - Year 3 1 $1,657.54 $1,657.54 $1,657.54 ITXTARF1 TXT29-1-1 Annual Recurring Fee per PSAP (1-4 Seats) - Year 4 1 $1,893.41 $1,893.41 $1,893.41 P10384 TXT29-1-1 Translation Annual Recurring fee per PSAP (1-4 positions) - Year 4 1 $1,715.55 $1,715.55 $1,715.55 ITXTARF1 TXT29-1-1 Annual Recurring Fee per PSAP (1-4 Seats) - Year 5 1 $1,959.68 $1,959.68 $1,959.68 P10384 TXT29-1-1 Translation Annual Recurring fee per PSAP (1-4 positions) - Year 5 1 $1,775.60 $1,775.60 $1,775.60 Subtotal $10,831.16 Voice Call Transcriptions or Translations Recurring Fees P10644 Voice-to-voice Translation Annual Recurring fee per position - Year 1 4 $1,950.00 $0.00 $0.00 P10644 Voice-to-voice Translation Annual Recurring fee per position - Year 2 4 $2,018.25 $0.00 $0.00 P10644 Voice-to-voice Translation Annual Recurring fee per position - Year 3 4 $2,088.89 $2,088.89 $8,355.56 P10644 Voice-to-voice Translation Annual Recurring fee per position - Year 4 4 $2,162.00 $2,162.00 $8,648.00 P10644 Voice-to-voice Translation Annual Recurring fee per position - Year 5 4 $2,237.67 $2,237.67 $8,950.68 Subtotal $25,954.24 VIPER NextGen Recurring Fees P10812 VIPER NextGen Concurrent Advanced user annual recurring - Year 1 4 $23,000.00 $0.00 $0.00 P10812 VIPER NextGen Concurrent Advanced user annual recurring - Year 2 4 $23,805.00 $0.00 $0.00 Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 7 of 13 December 18, 2025 P10812 VIPER NextGen Concurrent Advanced user annual recurring - Year 3 4 $24,638.18 $24,638.18 $98,552.72 P10812 VIPER NextGen Concurrent Advanced user annual recurring - Year 4 4 $25,500.51 $25,500.51 $102,002.04 P10812 VIPER NextGen Concurrent Advanced user annual recurring - Year 5 4 $26,393.03 $26,393.03 $105,572.12 Subtotal $306,126.88 Total Protection Services 912995/ARC/POS Total Equipment Protection Service (TEPS) - Annual recurring) - Year 1 15 $840.00 $0.00 $0.00 P10361/MY Session Capacity Expansion (10 sessions) for i3 SBC - Maintenance - Year 2 3 $267.81 $0.00 $0.00 912995/ARC/POS Total Equipment Protection Service (TEPS) - Annual recurring) - Year 2 15 $869.40 $0.00 $0.00 P10361/MY Session Capacity Expansion (10 sessions) for i3 SBC - Maintenance - Year 3 3 $277.18 $277.18 $831.54 912995/ARC/POS Total Equipment Protection Service (TEPS) - Annual recurring) - Year 3 15 $899.83 $899.83 $13,497.45 P10361/MY Session Capacity Expansion (10 sessions) for i3 SBC - Maintenance - Year 4 3 $286.88 $286.88 $860.64 912995/ARC/POS Total Equipment Protection Service (TEPS) - Annual recurring) - Year 4 15 $931.32 $931.32 $13,969.80 P10361/MY Session Capacity Expansion (10 sessions) for i3 SBC - Maintenance - Year 5 3 $296.92 $296.92 $890.76 912995/ARC/POS Total Equipment Protection Service (TEPS) - Annual recurring) - Year 5 15 $963.92 $963.92 $14,458.80 Subtotal $44,508.99 DISCOUNT DISCOUNT MNTC Maintenance Discount 1 $0.00 ($11,355.93) ($11,355.93) DISCOUNT REC SVC Recurring Services Discount 1 $0.00 ($87,489.93) ($87,489.93) Subtotal ($98,845.86) Total $288,575.41 Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 8 of 13 December 18, 2025 Notes 1 Quote provides pricing for VIPER NextGen (VNG) Advanced browser-based cloud-native call-handling for Aspen/Pitkin County, CO. Multimedia installation and services are included. Pending a review on the final network design, additional circuits may be required, which will increase costs. By accepting this quote and in consideration of the quote’s reduced pricing, Customer agrees to participate as an early adopter of the VIPER NextGen platform and to act as a reference for Intrado. This will include, on reasonable request, providing customer testimonials, participating in reference calls, and permitting the use of industry- facing statements regarding the customer’s experience with the VIPER NextGen platform, subject to the customer’s prior written approval of all such materials. 2 TXT Translation TXT29-1-1 Translation uses an AI-based service to automatically detect foreign languages in TXT messages received on Power 911. The Translation is Integrated and displayed directly into the text conversation panel in both the caller’s language and in English. The call-taker can select from a drop-down menu of pre-programmed messages or manually type a response. The response is automatically converted to the caller’s language when sent to the caller. This feature supports a wide range of languages, ensuring that call-takers can assist a diverse population. For TXT29-1-1 Translation, the quote assumes that the PSAP will have upgraded to VIPER 7 by time of installation. One-time fees do not include Firewall configuration. Some older Firewall configurations may require an update to allow access to the intrado.com domain. 3 The Multimedia panel relies on cloud-based services to stream and retrieve multimedia content (videos, pictures) from the caller. These services require: • internet connectivity at the PSAP positions for multimedia traffic. Plan for 850 Kbps of bandwidth per video session • a customer provided SMTP server for the Multimedia link email sharing function • a minimum version of Windows Securities 2.5.2 and Chrome Browser package 1.0.4 deployed on the positions Recorded Multimedia sessions are stored for a maximum of 90 days. • VIPER 7 needs to be on minimum Rev 77 and P911 on minimum Rev 85 prior to Intrado technician arrival. Labor to upgrade the PSAP to the latest KBs are not included in this quote. Recorded Multimedia sessions are stored for a maximum of 90 days. 4 Total Protection Service provides: • 24/7 VIPER Alarm (NOC) Monitoring • 24/7 Remote Technical Support • Access to all product software updates, enhancements, and new feature releases. • Access to all future Call Handling platform upgrades at no additional cost i • Hardware repairs and hardware updates to ensure the Intrado VIPER system is operating at peak Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 9 of 13 December 18, 2025 performance for the duration of system life cycle ii • Anti-Virus Update Service • OS Update Service • Cisco IOS updates for standard Intrado supplied Cisco LAN switches Conditions not covered under this Service offering • On-site support services are not included, but are available for separate purchase. • Customer is responsible for the installation of all software maintenance releases, unless On-Site Maintenance Services are purchased. If On-Site Maintenance has not been purchased and the customer prefers to have Intrado deploy a new release, Intrado will assign personnel to perform the upgrade on a mutually agreed upon date at Intrado’s then current rate for such Professional services. • Installation support for Call Handling platform upgrades. Installation services can be purchased separately from Intrado. • Assistance with third-party software or hardware not provided by Intrado. • Assistance with user configuration, usage scenarios, and items covered in standard end user training or operating manuals provided to the customer. Support for these subjects is available through purchase of end-user training curriculum. • Assistance with Geographic Information Systems (GIS) data updates performed by the end user or resulting problems. • Replacement of non-operational hardware not provided by Intrado. • Replacement of non-operational workstation monitors. • Hardware items deemed to be non-functional, as a result of abuse, Force Majeure or other actions. • Installation of the replacement hardware, unless On-Site Maintenance Services are purchased. 5 The 3rd Party Recorder Interface Kit provides the following: 1) Physical IP packet-capture solution. This is the mechanism by which the VIPER SIP and RTP packets are securely shared with the 3rd party recorder. 2) VIPER 3rd party recording license. This is the VIPER-side license that enables a 3rd party recorder to have a one-way IP connection to VIPER. One is needed per VIPER node. 3) Packet description document. This document details all the VIPER SIP/RTP messages that are relevant for a 3rd party recorder. • Please note that in all cases, Intrado will not be responsible for the support or provisioning of the 3rd party recorder. 6 Professional Services: This quote represents an estimate of labor costs to perform the work described in this quote. If the amount of labor needed to correct the issue can’t be accomplished time allotted in this quote, Intrado will contact the customer representative before performing additional labor. If the actual labor to perform the work is significantly less than the amount quoted, the final charge may be adjusted. 7 The Project Survey is intended to identify any additional miscellaneous equipment or services required to ensure smooth installation and operation of the quoted system. Additional costs may be incurred upon completion of the Project Survey. 8 Comprehensive Project Management Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 10 of 13 December 18, 2025 This is a service offered to partners that do not have a Project Manager assigned to the project, where Intrado’s Comprehensive Project Management (CPM) provides a Project Manager that coordinates all project activity. The CPM provides complete, end-to-end project management support and services that could include on-site support, project documentation, formal reporting, as well as coordination of deliveries both internally as well as with the partner and the end customer. The CPM level of service includes all services in the basic level plus the following: • Site survey is reviewed (or initiated and then reviewed) to verify that site and system environment are ready for installation • Scope of Work is completed (includes a Project Schedule of key dates) • Review system design • Site and/or network diagram are completed as required • 3rd Party contractors included in the sales order are contacted and managed • Project kick-off meeting is scheduled with the end customer and held via conference call or optionally on site • Comprehensive risk assessment and mitigation planning • Overall project coordination • Weekly project status meetings are scheduled, led and documented • Customer configuration for staging is collected and communicated • Equipment staging (if ordered) and shipping is managed" • Coordinate on-site delivery • Equipment receipt and inventory is validated • Intrado resources are scheduled and managed with project implementation and cut-over requirements • Maintain all project related communications and documentation • Complete Site Book for delivery to end customer at time of handover to service • Comprehensive Project management Services can include an Intrado PM presence on-site as required for project kickoff and site cut over. Per day travel and expense components may be quoted separately for any additional on-site requirements. 9 Intrado’s fully integrated Text to 9-1-1 solution is incorporated into the Power 9-1-1 display complete with drop down text. Text messages “ring” just like 9-1-1 calls coming in and are routed under the same routing/ACD rules applied by the PSAP. Text sessions can be transferred to any enabled user on the Viper system. All wireless carriers currently enabling text messaging can be reached through this system. Pricing is based on the number of positions and PSAPs in the quote. The only variable cost is related to connectivity and the network engineering hours needed to configure the connectivity based upon the PSAP’s requirements. Connectivity is available via the A9-1-1 ESInet or the PSAP’s internet interface, which will be secured by Intrado. Text is provided into the Call Handling system either via ITS or ESINet, depending on transport method used. TXT29-1-1 services will be provided in accordance with the applicable Service Guide at https://www.intrado.com/legal-privacy/terms-conditions. PSAP billing will begin upon completion of deployment and text readiness delivery from Intrado to the PSAP. Completion is defined as the PSAP being able to accept text messages. Billing and the term commencement for the services will begin when the Services are first made available for Customer’s use, and will continue for the designated number of months as stated in this Quote. Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 11 of 13 December 18, 2025 Terms VENDOR NAME Intrado Life & Safety, Inc. Include quote number and customer EIN/Tax Identification Number on P.O. SUBMIT P.O. erd-ordermanagementteam@intrado.com PRICING All prices are in USD Taxes, if applicable, are extra. Handling and Shipping charges are extra unless specified on the quote. DISCOUNT Maintenance and Recurring service discounts will be applied proportionately to each year of service purchased. If services are cancelled for future years, no refund or credit will be issued relating to such discount. SHIPPING TERMS FCA (Montreal), INCOTERMS 2023 INVOICING If Intrado is not performing Installation, software and equipment will be deemed accepted when Intrado has completed its shipping obligations. If Intrado is performing Installation, then Customer will provide Intrado with a written notice of acceptance or rejection, based on a Severity Level 1 or 2 failure (as defined in the Maintenance and Support terms), within ten calendar days after Intrado’s notice of System Cutover (“Notification Date”), which acceptance will not be unreasonably withheld or conditioned. If Customer does not accept software and equipment, it will notify Intrado in writing within ten calendar days of the Notification Date, and will specify the Severity Level 1 or 2 failure. Intrado will use commercially reasonable efforts to promptly diagnose and correct all identified failures, and the acceptance process will be repeated until acceptance occurs. If Customer fails to provide written notice of rejection as stated above within the time stated above, acceptance will be deemed to have occurred. “System Cutover” will mean the first date that software and equipment is used for live call-taking or dispatching. If software and/or equipment are being installed at multiple sites, the above acceptance process will apply to each site. The date of acceptance of the first site will be referred to as “Final Acceptance.” Services will be deemed accepted when performed. If installation is not purchased, then all fees will be invoiced upon shipment. If installation is purchased, Customer will be invoiced according to the following terms: • 30% on acceptance of Customer’s Order • 30% on shipment • 30% on System Cutover • 10% on Final Acceptance DELIVERY TBD VALIDITY Quote expires on June 17, 2026. However, part numbers beginning with Q, such as QXXXXX, constitute unique third-party components. These components, including model and price, (i) may be subject to change at any time; and (ii) are non-cancellable, non-refundable, and non-exchangeable at any time. COPYRIGHT The information contained in this document is proprietary to Intrado Life & Safety, Inc. and is offered solely for the purpose of evaluation. Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 12 of 13 December 18, 2025 Revision History Revision Level Proposal Writer Notes Date Revised 2 JDILLON v2 - Add IP Phones with ALI. Remove Gateway Chassis, CIMS and AIMs. December 05, 2025 3 JDILLON v3 – Update to new VNG maintenance and add discount. December 17, 2025 Copyright 2025 Intrado Life & Safety, Inc. 79801 v3- Aspen-Pitkin County, CO Page 13 of 13 December 18, 2025 Optional Signature Page Customer can purchase the products and services in this Quote by: - Issuing a purchase order for the Total Amount of the quote OR - By signing below Intrado Quote Number: 79801 Version: 3 Date Issued: December 18, 2025 Total Purchase Amount (Not including Optional Products or Services): $288,575.41 Please check one: Bill the Total Amount Upfront: ______ Bill Annually: _______ ACCEPTED AND AGREED: Customer is committing to the Total Purchase Amount listed above. Customer Entity Name: Aspen-Pitkin County, CO Signature: ____________________________________________ Printed Name: ________________________________________ Title: __________________________________________________ Date Signed: __________________________________________ By signing above, Customer acknowledges and agrees with the terms of the box checked below: ______ A customer purchase order is required to pay any invoice relating to this quote. Customer acknowledges that Intrado will not ship any equipment or software, or commence any services, until it has received customer’s corresponding purchase order. X A customer purchase order is NOT required to pay any invoice relating to this quote. The signature above authorizes Intrado to ship, provide services, and invoice customer. The terms and conditions available at https://www.intrado.com/legal-privacy/terms-conditions as of the date of this Quote will apply to this Quote, unless the parties have entered into a separate mutually executed agreement, or Customer is purchasing under a cooperative purchasing agreement. The terms of this Quote will govern any conflict with the above-mentioned terms, and Customer’s issuance of a purchase order for any or all of the items described in this Quote will constitute acknowledgement and acceptance of such terms. No additional terms in Customer’s purchase order will apply. This document contains confidential and proprietary information of Intrado, and such information may not be used or disclosed without prior written consent. Mar-13-2026 9-1-1 Director X Brett Loeb Page 1 © 2024 Intrado Life & Safety, Inc. All rights reserved. EOE/AA Employer Agreement for Services, Software, and Equipment (Government Customers) This Agreement for Services, Software, and Equipment is between Intrado Life & Safety, Inc. (“Intrado”) and the customer signing below (“Customer”), dated as of the latest signature date (“Effective Date”). The parties may enter into orders, quotes, or statements of work referencing this agreement (each, an “Order”) describing the Intrado services (“Services”), software object code and accompanying documentation (“Software”), and/or hardware or other equipment (“Equipment”) that Intrado agrees to provide to Customer. “Agreement” means this Agreement for Services and all Orders. “Affiliate” has the meaning in Rule 405 of the U.S. Securities Act of 1933, as amended. 1. Term This Agreement begins on the Effective Date and does not have a defined end date; rather, this Agreement will apply to any Order for the duration of such Order. Termination of any Order will not affect this Agreement or any other Order. 2. Confidentiality Exhibit A: Confidentiality and FOIA applies to disclosure and use of Confidential Information (as defined in Exhibit A) exchanged under this Agreement and disclosures required by applicable freedom of information or public records laws. 3. Software License Grant Subject to this Agreement, Intrado grants to Customer a personal, nonexclusive, nontransferable, non-sublicensable license to use Software at the location (“Site”) and on the number of servers, workstations, and users or other applicable metric set forth in the Order, solely for Customer’s internal purposes, to copy Software onto a storage device, and to make one copy solely for backup and disaster recovery purposes. Restrictions Customer will not itself, or through any Affiliate, agent, or other third party: (a) sell, lease, sublicense, or otherwise transfer Software; (b) decompile, disassemble, reverse engineer, or otherwise attempt to derive source code from Software; (c) modify or enhance Software, or write or develop any derivative software, or any other functionally compatible, substantially similar, or competitive products; (d) network Software or use Software to provide processing services to third parties, commercial timesharing, rental, or sharing arrangements, or otherwise use Software on a service bureau basis; (f) provide, disclose, divulge, or make available to, or permit use of Software by any third party without Intrado’s prior written consent; or (g) use or copy Software except as permitted hereunder. Audit On 45 days’ written notice, Intrado may audit Customer’s use of Software. Customer agrees to cooperate with Intrado’s audit and provide reasonable assistance and access to information. Any such audit will not unreasonably interfere with Customer’s normal business operations. Customer agrees to pay within 30 days of written notification any fees applicable to Customer’s use of the programs in excess of Customer’s license rights. If Customer does not pay, Intrado can end Customer’s maintenance and support, licenses, and this Agreement. Customer agrees that Intrado will not be responsible for any of Customer’s costs incurred in cooperating with the audit. 4. Maintenance and Support Services To the extent that an Order provides for maintenance and support Services for Equipment and Software, such Services will be provided in accordance with Intrado’s then-current Maintenance and Support Services terms located at https://www.intrado.com/legal-privacy/terms-conditions/call- handling 5. Limited Warranty Software and Equipment Limited Warranty Intrado warrants that the Intrado Software and Equipment will perform substantially in accordance with Intrado’s specifications for 12 months from Final Acceptance (see Section 13 below). Intrado will, at its sole discretion and as Customer’s sole remedy, repair or replace the problem Software and Equipment, provided that the problem can be reproduced on either Intrado’s or Customer’s systems. Replacement parts are warranted to be free from defects in material and workmanship for 90 days, or for the remainder of the limited warranty period of the Intrado Equipment they are replacing, whichever is longer. The limited warranty includes remote support services (help desk) during the warranty period. Freight costs to ship defective Equipment to Intrado are borne by Customer, with return at Intrado’s expense. Intrado will pass through to Customer any third party manufacturer warranties for products supplied by Intrado. Customer’s access to and use of third party Equipment and Software will be and remain subject to all terms, conditions and licenses imposed by the manufacturers and/or third party licensors of such third party Equipment or Software. Services Limited Warranty Intrado warrants that Services will be provided in a workmanlike manner, in accordance with industry standards and by individuals with suitable skills and abilities. Disclaimer Intrado will not be obligated to repair or replace any Software or Equipment which (i) has been repaired by others; (ii) has been abused or improperly handled, stored, altered, or used with third party material or equipment; (iii) has been subject to power failures or surges, lightning, fire, flood, or accident; or (iv) has not been installed by Intrado or an Intrado authorized technician. EXCEPT AS STATED IN THIS SECTION, INTRADO DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, DATA ACCURACY, CONDITION OF DATA, OR LOSS OF DATA, NETWORK CONNECTIVITY, INTEROPERABILITY, OR THAT SOFTWARE, EQUIPMENT, SERVICES, OR RELATED SYSTEMS WILL BE UNINTERRUPTED OR ERROR-FREE. 6. Customer Materials Customer will provide information reasonably requested by Intrado to perform Services, including as applicable: telecommunication or cell site specifications; Customer or third party databases; network architectures and diagrams; performance statistics; interfaces and access to Customer Page 2 © 2024 Intrado Life & Safety, Inc. All rights reserved. EOE/AA Employer systems, including third party systems; routing and network addresses and configurations (“Customer Materials”). Customer warrants that (a) Customer is solely responsible for the content and rights to Customer Materials; (b) Customer Materials will be accurate; and (c) Intrado’s use of Customer Materials will not violate the rights of any third party. Customer will retain ownership of all Customer Materials. 7. Limitation of Liability Limitation NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INCIDENTAL DAMAGES OR LOSS OF GOODWILL, DATA, OR PROFITS, OR COST OF COVER. THE TOTAL LIABILITY OF INTRADO FOR ANY REASON WILL BE LIMITED TO THE AMOUNT PAID BY CUSTOMER UNDER THE RELEVANT ORDER IN THE SIX MONTHS PRIOR TO THE CLAIM. THESE LIMITS ON LIABILITY APPLY WHETHER THE CLAIM ARISES OUT OF BREACH OF WARRANTY, CONTRACT, TORT, OR STRICT LIABILITY, AND EVEN IF THE DAMAGES ARE POSSIBLE OR FORESEEABLE. Time Limit ANY SUIT MUST BE FILED WITHIN TWO YEARS AFTER THE CAUSE OF ACTION ACCRUES. 8. Indemnification Intrado Indemnity Intrado will indemnify, defend, and hold harmless Customer, from third-party claims, actions, suits, proceedings, costs, expenses, damages, and liabilities, including reasonable attorney fees and expenses (collectively, “Claims”) for physical injury or death or tangible property damage to the extent caused by Intrado’s gross negligence or willful misconduct. Customer Indemnity Except to the extent prohibited by applicable law, Customer will indemnify, defend, and hold harmless Intrado, its Affiliates, and their officers, directors, employees, and agents from Claims (a) relating to Customer Materials or a breach of the Section titled Customer Materials; (b) relating to any Customer product or service; or (c) for physical injury or death or tangible property damage to the extent caused by Customer’s gross negligence or willful misconduct. Procedures The indemnified party will (a) notify the other party of any Claim; (b) relinquish control of the defense and settlement; and (c) assist the indemnifying party as reasonably requested. The indemnifying party may settle any Claim without the indemnified party’s consent if the settlement does not affect the rights of the indemnified party. The indemnified party may participate in the defense at its expense. 9. Termination If either party fails to cure a material default within ten days for late payments, or 30 days for other default, after notice specifying the default, the non-defaulting party may terminate the Agreement or applicable Order, and pursue any other available remedies at law or equity. The cure period will extend for 30 more days if Intrado uses good faith efforts to cure. Software licenses will remain in force until terminated, if at all, due to an uncured material default. On termination of a Software license, Customer will, to the extent applicable, (a) cease using Software, and (b) certify to Intrado within one month after termination that Customer has destroyed or has returned to Intrado the Software and all copies. This requirement applies to copies in all forms, partial and complete, in all types of media and computer memory, and whether or not modified or merged into other materials. Intrado may terminate an Order on 180 day’s notice to Customer based on Intrado’s discontinuance of the offered Services. 10. Intellectual Property Intrado retains full and exclusive ownership of and all rights in, to and under its trademarks, service marks, tradenames and logos, and any design, data, specification, know-how, software, device, technique, algorithm, method, discovery or invention, whether or not reduced to practice, relating to Services, Software, and Equipment, and any development, enhancement, improvement or derivative works thereto, except for Customer Materials (collectively, including all intellectual property rights, “Intrado IP”). Customer receives no other right, title, or interest in, to, or under Intrado IP. Intrado IP is Intrado’s Confidential Information (as defined in Exhibit A hereto). Customer will cooperate to take such actions reasonably requested to vest ownership of Intrado IP in Intrado. Customer will not disclose or allow access to Intrado IP, including without limitation, software and systems, by anyone other than Customer’s employees and subcontractors who have a need to access Intrado IP and who are bound by law or written agreement to comply with Customer’s duties under this Agreement. Neither party will reverse engineer, decompile, disassemble, or translate the other party’s intellectual property or confidential information. Each party reserves all rights to its intellectual property and confidential information. 11. Delivery Equipment will be shipped FCA point of origin (Incoterms 2000) on completion of the manufacturing process, and Software will either be shipped using the above method, or made available for download from a site designated by Intrado. All shipping and handling charges will be prepaid by Intrado and charged to Customer. For RMA requests or other returns, Intrado’s Defective Equipment Return Policy, Project, and Spares Equipment Return Policy will apply. 12. On-Site Services Intrado Obligations If Intrado performs Services at Customer’s premises, such as installation (“Installation”), site survey, project management, training, or cutover services (as applicable, “On-Site Services”), Intrado will: • If Installation is purchased, install and perform acceptance testing on Software and Equipment at the Site in accordance with Intrado’s normal installation and testing practices. • If training is purchased, perform training as specified in the Order. • Designate a project manager with authority, competence, and responsibility to communicate information to Intrado and to act as liaison between Intrado and Customer. Customer Obligations If On-Site Services are ordered, Customer will, at its expense: Page 3 © 2024 Intrado Life & Safety, Inc. All rights reserved. EOE/AA Employer • Designate a general project coordinator, with authority, competence, and responsibility to communicate information to Intrado and to act as liaison between Customer and Intrado. • Ensure that staff: (i) are available during nonstandard work times as necessary (early, late, and weekends); (ii) monitor acceptance testing; and (iii) are on-site for technical training, if applicable. • Provide unobstructed access for Installation and testing of Software, Equipment and cabling, including obtaining any necessary consents from the landlord, building owner, or others. • Ensure that any Customer equipment meets Intrado’s specifications. • Provide, within the Site, suitable and easily accessible secure storage of tools, test sets, lockers and employees’ personal effects. • Ensure that the Site will meet all temperature, humidity controlled, air-conditioned, and other environmental requirements set forth in the applicable specifications, and will be dry and free from dust. • Provide all patching, painting, openings, conduits, floor reinforcements, or other furniture or mechanical modifications pertinent to Installation. • Provide ample electric current of proper voltage for any necessary purpose suitably terminated in a room where it is required, including properly grounded copper cold water pipe before meter ground as specified by Intrado. • Provide an exclusive VPN tunnel to allow for remote diagnostics and a modem for establishing the remote access by Intrado. • Dispose of all Equipment packing material. • Maintain, at all times, a procedure, external to Software and Equipment, for the reconstruction of lost or altered files, data, or programs deemed necessary by Customer. • Ensure that Intrado is promptly informed of any problems with Software or Equipment. • Ensure Customer’s third party vendors collaborate with Intrado in a reasonable and timely manner. Exclusions, Changes If On-Site Services are prevented, interrupted or delayed due to Customer’s failure to meet its obligations stated above, or if Customer unexpectedly delays or changes the agreed-on schedule for On-Site Services, Customer will be responsible for applicable travel and lodging costs, charges at Intrado’s standard hourly rates for the time during which such On-Site Services were prevented, interrupted or delayed, any other direct costs incurred by Intrado, and Intrado then-current rescheduling fees (currently $300.00 per person, per day, of time scheduled to be On-Site). Intrado will not be deemed to be in default nor be held responsible for any delays or failures resulting from an event of Force Majeure or for any delays resulting from Customer or any of Customer’s third party vendors or from Customer’s obligations stated above. Changes to the design or installation plan by Customer after the original Order will be considered a request for a change order. On receipt of a request for a change order, Intrado will, within ten business days, either accept or refuse the request for a change order, and will issue a new quote to cover any costs, if applicable, associated with the change order. 13. Acceptance If Intrado is not performing Installation, Software and Equipment will be deemed accepted when Intrado has completed its shipping obligations. If Intrado is performing Installation, then Customer will provide Intrado with a written notice of acceptance or rejection, based on a Severity Level 1 or 2 failure (as defined in the Maintenance and Support terms), within ten calendar days after Intrado’s notice of System Cutover (“Notification Date”), which acceptance will not be unreasonably withheld or conditioned. If Customer does not accept Software and Equipment, it will notify Intrado in writing within ten calendar days of the Notification Date, and will specify the Severity Level 1 or 2 failure. Intrado will use commercially reasonable efforts to promptly diagnose and correct all identified failures, and the acceptance process will be repeated until acceptance occurs. If Customer fails to provide written notice of rejection as stated above within the time stated above, acceptance will be deemed to have occurred. “System Cutover” will mean the first date that Software and Equipment is used for live call-taking or dispatching. If Software and/or Equipment are being installed at multiple Sites, the above acceptance process will apply to each Site. The date of acceptance of the first Site will be referred to as “Final Acceptance.” Services will be deemed accepted when performed. 14. Payment Payment Terms If Installation is not purchased, then all fees will be invoiced on shipment. If Installation is purchased, Customer will be invoiced according to the following terms: • 30% on acceptance of Customer’s Order • 30% on shipment • 30% on System Cutover • 10% on Final Acceptance Maintenance and Support Services will be payable as stated in the Order, either (i) in advance according to the above percentage breakdown, or (ii) annually in equal payments, which payments will be due on each anniversary of Final Acceptance. Other Services will be invoiced when performed. Dedicated On-Site Services will be invoiced when the on-site personnel are first made available to Customer. Payment Method Customer will pay all invoices within 30 days of invoice date, without setoff or deduction, preferably via electronic funds (ACH, EFT, or wire transfer). Intrado will apply payments to the oldest outstanding invoice. Intrado may increase fees under an Order on an annual basis in an amount not to exceed the greater of 5% or the Consumer Price Index (all urban consumers) for the prior year. Customer will bear all applicable taxes, duties, and surcharges relating to Services (including applicable interest and penalties), except taxes based on Intrado’s income. Any tax exemption must be supported by appropriate documentation. Late Payments Invoices not paid when due will bear interest from the due date at the lower of two percent per month, or the highest allowable rate. Customer will pay all reasonable costs of collection (including attorney fees). Intrado may change payment terms Page 4 © 2024 Intrado Life & Safety, Inc. All rights reserved. EOE/AA Employer or require a deposit on an adverse change in Customer’s financial condition or payment record. Cancellation Fees Cancellation of any element of an Order before shipment or performance of Services will result in cancellation charges equal to 25% of the price of the cancelled item. Anything that has been specifically developed for Customer, including any special order or custom Software or Equipment, is not cancellable. Cancellation or rescheduling is not permissible after shipment. Delays by Customer to delivery, Installation Services, or acceptance testing that in the aggregate exceed six months may, in Intrado’s discretion, be treated as a cancellation of the Order, and be subject to the greater of the above fees, or Intrado’s total expenses allocated to the project through such date. Payments Final All amounts paid are final and nonrefundable. Equipment and Software may be returned only pursuant to a valid warranty claim or as permitted as part of Maintenance and Support Services. 15. Insurance Each party will maintain: (a) Workers’ Compensation insurance required by law; (b) employer’s liability insurance with limits of at least $500,000 for each claim; (c) comprehensive automobile liability insurance if the use of motor vehicles is required, with limits of at least $1,000,000 combined single limit for bodily injury and property damage for each claim; (d) Commercial General Liability insurance, including Blanket Contractual Liability and Broad Form Property Damage, with limits of at least $1,000,000 combined single limit for bodily injury and property damage for each claim; (e) Professional Liability or Errors and Omissions insurance of at least $1,000,000 for each claim; and (f) excess or umbrella liability at a limit of at least $5,000,000 per claim. The CGL, excess or umbrella liability and automobile liability policies will designate the other as an Additional Insured. On request, the other party will furnish certificates evidencing the foregoing insurance. Each party will strive to notify the other at least 30 days before any cancellation or termination of its policy. 16. Miscellaneous Governmental Agencies Use of Intrado Services or products by the United States Government or other governmental agencies will be as “restricted computer software” or “limited rights data” as set forth in 48 CFR 52.227-14, or as “commercial computer software” or “commercial computer software documentation” under DFARS 252.227-7202, or under such other similar applicable terms and conditions to prevent the transfer of rights in and to the technology to the government or such agency other than under normal commercial licensing terms and conditions. Contractor/manufacturer is Intrado or its affiliates, 1601 Dry Creek Drive #250 Longmont, Colorado 80503. Force Majeure Neither party is liable for delays or defaults in its performance hereunder (except for its payment obligations) due to causes beyond its reasonable control, including: acts of God or government; war, terrorism, fire, or explosion; flood; extreme weather; epidemic; riots; embargoes; viruses; technology attacks; labor disturbances; failure or unavailability of the Internet, telecommunications, transportation, utilities, or suppliers. Without limiting the foregoing, to the extent Customer fails to perform any of its responsibilities described in this Agreement or an Order, Intrado (a) will be excused from failure to perform any affected obligations; (b) will be entitled to a reasonable extension of time and a reasonable reimbursement of additional costs incurred as a result; and (c) will not be responsible for any consequence or liability arising from Customer’s failure. Each Party will notify the other as promptly as practicable after becoming aware of the occurrence of any such condition. Independent Contractors, Beneficiaries The parties are independent contractors. No agency, joint venture, or partnership is created under this Agreement. This Agreement benefits Customer and Intrado only; there are no third party beneficiaries. Interpretation, Conflict, Severability “Including” means including, without limitation. “Days” means calendar days. If any terms of this Agreement and an Order conflict, the Order will govern for that Order only. No preprinted purchase order or other Customer form terms will apply. Any provision held unenforceable by a court will be enforced to the fullest extent permitted by law and will not affect the other provisions. No course of dealing or failure to exercise any right or obligation is an amendment or waiver. This Agreement may be modified or amended only in a writing signed by the parties. Assignment This Agreement will be binding on the permitted successors and assigns. Neither party may transfer or assign this Agreement without the prior written consent of the other, not to be unreasonably withheld, except that Intrado may assign this Agreement to an Affiliate or to an acquirer of all or part of its business or assets without consent. Applicable Law and Remedies This Agreement is governed by Colorado law, without regard to choice of law principles. Each party waives all rights to a jury trial. Injunctive relief will apply to any breach of Sections 2 or 10 above. All rights and remedies are in addition to any other rights or remedies at law or in equity, unless designated as an exclusive remedy in this Agreement. Each party will be entitled to the same governmental or other immunity or other protections afforded by any law, rule, or regulation to the other party, and neither party will object to or interfere with the other party’s application of this sentence. Compliance with Laws and Policies Each party has or will timely obtain all consents, licenses, permits, and certificates required to perform under this Agreement. Each party will comply with laws, rules, regulations, and court orders applicable to it or Services. Intrado may cease or modify Services or these terms as reasonably required to comply with changes in law. Customer recognizes and agrees to comply with Intrado’s Code of Ethical Business Conduct located at https://www.intrado.com/legal- privacy/code-of-ethics/. In addition, Customer may not, without Intrado’s prior written approval, perform or disclose network discovery, port or service identification, vulnerability scanning, benchmarking or availability testing, password cracking or remote access testing of the Services. Advertising and Publicity Neither party will use the other party’s name or marks in any press release, advertisement, promotion, speech, or publicity, Page 5 © 2024 Intrado Life & Safety, Inc. All rights reserved. EOE/AA Employer without the other party’s prior written consent, except that Intrado may use Customer’s name and marks in its customer lists, sales or promotional materials without consent. Affiliates, Changes, Telecom Charges Services may be provided, in whole or part, by Intrado or its Affiliates. Intrado Life & Safety Communications Inc. may provide regulated portions of Services. Intrado may modify or improve Services, Software, and Equipment during the term. Where Intrado incurs telecommunication costs directly attributable to Services provided to Customer, Customer will be charged at cost + 25%. For Services that involve communication services (including Emergency Routing Services), a monthly surcharge will apply (currently 2.37%). Notices, Entire Agreement, Survival, Signature All notices must be in writing and delivered to the address below. Notices are effective on receipt when sent by certified or registered U.S. Mail, charges prepaid, return receipt requested, or when delivered by hand, overnight courier, or fax with confirmed receipt. Notice by email is acceptable, effective 24 hours after receipt. This Agreement constitutes the entire agreement and supersedes any prior written or oral agreements or understandings related to its subject matter. Sections titled Invoice and Payment, Confidentiality, Limited Warranty, Limitation of Liability, Indemnification, Intellectual Property, and Miscellaneous will survive termination of this Agreement. This Agreement may be executed in counterparts, by facsimile, or electronically, and is not enforceable unless executed by both parties. IN WITNESS WHEREOF, The parties hereby execute and authorize this Agreement as of the Effective Date. PITKIN COUNTY INTRADO LIFE & SAFETY, INC. Authorized Signature Authorized Signature Name Typed or Printed Name Typed or Printed Title Date signed Title Date signed Address for Notices: Attn: Dispatch 530 E Main St Aspen, Co 81611 PITKIN COUNTY, MANAGER APPROVAL Authorized Signature Name Typed or Printed Title Date signed PITKIN COUNTY, ATTORNEY APPROVAL Authorized Signature Name Typed or Printed Title Date signed Address for Notices: 1601 Dry Creek Dr. #250 Longmont, CO 80503 Attn: Legal Department, copy Attn: VP Finance Fax: 720-494-6600 Email: legalnotices.lifesafety@intrado.com Mar-13-2026 Bob Snyder VP, Corporate Controller Brett Loeb Mar-13-20269-1-1 Director Anne Marie McPhee Mar-13-2026Deputy County Attorney Kara Silbernagel Mar-16-2026Interim County Manager Page 6 © 2025 Intrado Life & Safety, Inc. All rights reserved. EOE/AA Employer Exhibit A: Confidentiality and FOIA Except to the extent disclosures are required under applicable freedom of information or public records laws or regulations, the terms of this Exhibit A-Confidentiality and FOIA will apply to information disclosed under this Agreement. Customer may disclose the Intrado’s Confidential Information only to the extent required by applicable law or regulation. Customer will give sufficient notice to Intrado to allow Intrado to claim applicable exemptions, make applicable objections, or seek appropriate limits or restrictions on use and disclosure of its Confidential Information. 1. Definitions “Confidential Information” means all information disclosed by or on behalf of either party (“Discloser”) to the other party (“Recipient”) that is marked as confidential or proprietary or that by its nature or context constitutes information that a reasonable businessperson would treat as proprietary, confidential, or private, even if not so marked. Confidential Information includes, but is not limited to, a party’s financial, business, technical, marketing, sales, customer, product, pricing, strategy, personnel, software, systems, methods, processes, practices, intellectual property, trade secrets, software, data, contract terms, or other business information. 2. Exclusions Confidential Information does not include: (a) any information that was or becomes generally available to the public through no breach of this Exhibit; (b) any information that was previously known by Recipient or is disclosed to Recipient by a third party without any obligation of confidentiality; (c) deidentified data under Section 3 below; or (d) any information that is independently developed by Recipient without use of Discloser’s Confidential Information. 3. Use and Disclosure Recipient and its employees, Affiliates, agents, and contractors will: (a) use Confidential Information only for the Agreement; (b) disclose Confidential Information only to its employees, Affiliates, agents, and contractors with a “need to know” for the Agreement; (d) use the same standard of care to protect Discloser’s Confidential Information as Recipient uses to protect its own similar confidential or proprietary information, but not less than reasonable care appropriate to the type of information; (e) reproduce Discloser’s confidentiality or proprietary notices, legends, or markings on all copies or extracts of Confidential Information; and (f) use and disclose Confidential Information as authorized in writing by Discloser. Recipient is responsible for compliance with this Exhibit by its employees, Affiliates, agents, and contractors. Intrado’s Global Privacy Statement at www.intrado.com/legal-privacy governs Customer’s rights regarding data protection and privacy, including Intrado’s practices with respect to the collection, use and disclosure of certain data and/or personal information provided to us in connection with use of the Services. Intrado may use information provided to us in connection with the use of the Services to create or derive aggregate, anonymized, or deidentified data that has been transformed so that it cannot reasonably be used to identify, relate to, or be associated with any individual. Intrado will not attempt to re-identify any such anonymized data or associate it with any specific individual. Such deidentified data is not personal or confidential information and will be Intrado intellectual property. Intrado may use information from the Services, including deidentified data, for its reasonable business purposes, such as operating and improving the Services, developing new services and features, and performing benchmarking, analytics and reporting, including through the application of machine learning, modeling or other technologies. 4. Required Disclosure If required to disclose any Confidential Information by law or court order, Recipient will promptly notify the Discloser (unless prohibited by law) and cooperate with Discloser, at Discloser’s expense, to seek protective orders or appropriate restrictions on use and disclosure. Confidential Information disclosed under this Section will continue to be subject to all terms of this Exhibit for all other purposes. 5. Return or Destruction Within 30 days of a written request of Discloser after termination of the Agreement, Recipient will return or destroy Discloser’s Confidential Information. Recipient will certify return or destruction if requested by Discloser. Recipient may retain Discloser’s Confidential Information to the extent required by law. This Exhibit A will survive and continue to apply to Discloser’s Confidential Information that is not reasonable to return or destroy (for example, retained in archive or backup systems) as long as it is retained by or for Recipient. Certificate Of Completion Envelope Id: 4F7B9FC0-48CF-476A-B3F0-F44A892F254B Status: Completed Subject: Intrado Life and Safety Inc | Pitkin County Contract 062.26 for Review & Signature Source Envelope: Document Pages: 23 Signatures: 7 Envelope Originator: Certificate Pages: 6 Initials: 0 Pitkin County Procurement AutoNav: Enabled EnvelopeId Stamping: Disabled Time Zone: (UTC-07:00) Mountain Time (US & Canada) 530 East Main Street Suite 203 Aspen, CO 81611 Procurement@PitkinCounty.com IP Address: 65.38.144.66 Record Tracking Status: Original 3/11/2026 10:08:37 AM Holder: Pitkin County Procurement Procurement@PitkinCounty.com Location: DocuSign Signer Events Signature Timestamp Bob Snyder Bob.snyder@intrado.com VP, Corporate Controller Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 2600:4040:7101:e900:d0e4:1c5:f884:19b5 Sent: 3/13/2026 10:16:55 AM Viewed: 3/13/2026 10:33:07 AM Signed: 3/13/2026 10:33:55 AM Electronic Record and Signature Disclosure: Accepted: 3/13/2026 10:33:06 AM ID: bc747172-8783-4316-8ee7-38a286f6ba89 Company Name: Pitkin County, Colorado Brett Loeb brett.loeb@pitkin911.org 9-1-1 Director Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 50.226.82.242 Sent: 3/13/2026 10:33:58 AM Viewed: 3/13/2026 10:45:25 AM Signed: 3/13/2026 10:46:06 AM Electronic Record and Signature Disclosure: Accepted: 3/13/2026 10:45:25 AM ID: ce529812-fb83-4830-b4fe-847c5a1ab297 Company Name: Pitkin County, Colorado Anne Marie McPhee anne.mcphee@pitkincounty.com Deputy County Attorney Security Level: Email, Account Authentication (None)Signature Adoption: Pre-selected Style Using IP Address: 65.38.144.66 Sent: 3/13/2026 10:46:09 AM Viewed: 3/13/2026 10:51:06 AM Signed: 3/13/2026 10:57:42 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Kara Silbernagel kara.silbernagel@pitkincounty.com Interim County Manager Pitkin County Colorado Signing Group: County Manager Group Security Level: Email, Account Authentication (None) Signature Adoption: Pre-selected Style Using IP Address: 2601:281:0:3ed0:cc8d:ec9:6e6d:b6c7 Sent: 3/13/2026 10:57:46 AM Viewed: 3/13/2026 4:32:00 PM Signed: 3/16/2026 9:17:19 AM Signer Events Signature Timestamp Electronic Record and Signature Disclosure: Accepted: 6/26/2025 10:29:11 AM ID: 13c88870-faf6-4375-8fed-1bd1d274f164 Company Name: Pitkin County, Colorado In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Karen Sweet Karen.Sweet@intrado.com Security Level: Email, Account Authentication (None) Sent: 3/13/2026 10:16:58 AM Viewed: 3/13/2026 10:59:23 AM Electronic Record and Signature Disclosure: Accepted: 3/11/2026 10:37:18 AM ID: 52ac0001-c5b1-44b0-8f6d-e4c912226ad1 Company Name: Pitkin County, Colorado Pitkin County Procurement procurement@pitkincounty.com Ruslana Ivanova, Procurement Specialist Pitkin County Security Level: Email, Account Authentication (None) Sent: 3/16/2026 9:17:22 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Accounts Payable AP@pitkincounty.com Accounts Payable Pitkin County Security Level: Email, Account Authentication (None) Sent: 3/16/2026 9:17:23 AM Electronic Record and Signature Disclosure: Not Offered via Docusign Karen Sweet Karen.Sweet@intrado.com Security Level: Email, Account Authentication (None) Sent: 3/16/2026 9:17:24 AM Electronic Record and Signature Disclosure: Accepted: 3/11/2026 10:37:18 AM ID: 52ac0001-c5b1-44b0-8f6d-e4c912226ad1 Company Name: Pitkin County, Colorado Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 3/11/2026 10:29:18 AM Certified Delivered Security Checked 3/13/2026 4:32:00 PM Signing Complete Security Checked 3/16/2026 9:17:19 AM Envelope Summary Events Status Timestamps Completed Security Checked 3/16/2026 9:17:24 AM Payment Events Status Timestamps Electronic Record and Signature Disclosure ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, Pitkin County (we, us or Pitkin County) may be required by law to provide you with certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically when we send you documents for electronic signature. Acknowledging your Access, Intent, and Consent to Receive and Sign Materials Electronically To confirm that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you, please verify that you were able to read this electronic disclosure and that you also were able to print on paper or electronically save this page for your future reference and access or that you were able to e-mail this disclosure and consent to an address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receive notices and disclosures exclusively in electronic format on the terms and conditions described above, please let us know by clicking the 'I agree' button below. By checking the 'I Agree' box, I confirm that:  I am establishing my intent to be bound to the transaction, and indicating that I am fully aware of the purpose for which the signature is being provided.  I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF ELECTRONIC RECORD AND SIGNATURE DISCLOSURES document; and  I can print on paper the disclosure or save or send the disclosure to a place where I can print it, for future reference and access; and  Until or unless I notify Pitkin County as described above, I consent to receive from exclusively through electronic means all notices, disclosures, authorizations, acknowledgments, and other documents that are required to be provided or made available to me by Pitkin County during the course of my relationship with you. Signing Documents without a Pitkin County DocuSign Account: Pitkin County may not require all document signers to be authorized users of the Pitkin County DocuSign Account. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to these terms and conditions, please confirm your agreement by clicking the 'I agree' button at the bottom of this document. When you don't have a DocuSign account, you will be provided the opportunity to agree to the Legal Disclosure each time you open an "envelope" for signing, at this time, you can download and retain this disclosure. Pitkin County will forward completed documents that you've reviewed, processed or signed via email. Should you require copies of these signed documents (e.g., if they get deleted from your email account) you should request those documents from Pitkin County under the Colorado Open Records Act by contacting the Pitkin County custodian who sent you the document for signature. Signing Documents with a Pitkin County DocuSign Account: Electronic Record and Signature Disclosure created on: 3/20/2020 3:28:13 PM Parties agreed to: Bob Snyder, Brett Loeb, Kara Silbernagel, Karen Sweet, Karen Sweet Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to these terms and conditions, please confirm your agreement by clicking the 'I agree' button at the bottom of this document. Getting paper or electronic copies At any time, you may request from us a paper or electronic copy of any record provided or made available electronically to you by us. For such copies, as long as you are an authorized user of the DocuSign system you will have the ability to download and print any documents we send to you through your DocuSign user account for a limited period of time (usually 30 days) after such documents are first sent to you. After such time, if you wish for us to send you paper or electronic copies of any such documents from our office to you, you may be charged a per-page fee. You may request delivery of such paper or electronic copies from us by following the procedure described below. Withdrawing your consent If you are an authorized DocuSign Account holder, you can decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. Described below is the process for informing us of your decision to receive future notices and disclosure in paper format and also how to withdraw your consent to receive notices and disclosures electronically. Consequences of changing your mind If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you because we will need first to send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. To indicate to us that you are changing your mind, you must withdraw your consent using the DocuSign 'Withdraw Consent' form on the signing page of your DocuSign account. This will indicate to us that you have withdrawn your consent to receive required notices and disclosures electronically from us and you will no longer be able to use your DocuSign user account to receive required notices and consents electronically from us or to sign electronically documents from us. All notices and disclosures will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through your DocuSign user account all required notices, disclosures, authorizations, acknowledgments, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us. How to contact Pitkin County: You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive notices and disclosures electronically as follows: To contact us by email send messages to Helpdesk@provelocity.com To advise Pitkin County of your new e-mail address To let us know of a change in your e-mail address where we should send notices and disclosures electronically to you, you must send an email message to us at Helpdesk@provelocity.com and in the body of such request you must state: your previous e-mail address, your new e-mail address . In addition, you must notify DocuSign, Inc to arrange for your new email address to be reflected in your DocuSign account by following the process for changing e-mail in DocuSign. To request paper or electronic copies from Pitkin County To request delivery from us of paper or electronic copies of the notices and disclosures previously provided by us to you electronically, you should request those documents from Pitkin County under the Colorado Open Records Act by contacting the Pitkin County custodian who sent you the document for signature. To withdraw your consent with Pitkin County To inform us that you no longer want to receive future notices and disclosures in electronic format you may: i. decline to sign a document from within your DocuSign account, and on the subsequent page, select the check-box indicating you wish to withdraw your consent, or you may; ii. send us an e-mail to Helpdesk@provelocity.com and in the body of such a request, you must state your e-mail, full name, Postal Address, telephone number, and account number.