HomeMy WebLinkAboutbocc.con.069.262025.05.08 CDD
Contract Number
Project Name
Contractor
Budget Line Item 40451510-531500 !#BUDGET# $ 26,000.00
40451512-531500 $ 2,941.00
$ -
$ -
$ 28,941.00
Procurement Method:
Form:
Contract Effective Date:
Contract End Date
Contract Type
Retainage
If this is a new contractor, please enter the New Vendor information into Munis for workflow approval.
Contact Information:
Department:
Project Lead:David Schneider Phone:(970) 429-1880
Provide a brief description of the Contract or Change Order:
Contract Value Summary:
$ 28,941.00
$ -
$ -
$ 28,941.00
Airport
New contract with Veoci, Inc. for a software-as-a-service (SaaS) platform supporting airport compliance and
operations, including FAA Part 139 inspections, wildlife management, work order management, training, and related
functions. The agreement provides 25 user licenses, support, and services for ASE - Aspen/Pitkin County Airport for
a term of May 1, 2026 through April 30, 2032, subject to annual budget appropriation, with annual costs as follows:
2026–2027: $28,941.00; 2027–2028: $30,388.00; 2028–2029: $31,907.00; 2029–2030: $33,502.00; 2030–2031:
$35,178.00; and 2031–2032: $36,937.00, for a total amount not to exceed $196,853.00. Only the first year is included
on this cover page; funding for subsequent years is subject to annual appropriation and will be authorized via change
orders consistent with the approved pricing and scope.
Original Contract Amount
Previous Change Order/Amendment Amount
This Change order/Amendment amount
Contract Total
No
Airport Security & Operations Compliance System Software
Veoci Inc.
Additional Budget Line
Item(s)
(Please fully allocate Contract Total if multiple
lines apply)
Informal
Services/Maintenance
5/1/2026
4/30/2027
New Contract
069.26
Pitkin County
Procurement Cover Sheet
Cover Sheets are to be included with the contract record to provide an accurate summary of the Contract type, amounts, budget(s), and dates.
Contract Information
Contract #: 069.26 Rev. 2022.08.04 CDD
PITKIN COUNTY, COLORADO
INFORMAL PROCUREMENT MEMORANDUM
TO: File
FROM: David Schneider, Manager Operations & Security
RE: Informal Procurement under $50,000
DATE: April 2, 2026
Description of Project: Airport Security & Operations Compliance System Software
Budgeted Amount: $28,941.00
Project Budget approved by BOCC: Yes
Contractors Contacted: App 139, Tadera, and Veoci
Proposals Received:
Vendor Name Proposal Amount Timeline Other Information
App 139 $10,650.00 Not Provided Price Includes
Implementation
Tadera $35,000.00 Not Provided Price Includes
Implementation
Veoci $28,941.00 Not Provided N/A
Firms chosen: Veoci, Veoci has been selected as the sole source provider for a new compliance
software contract because we currently use Veoci and it is the only solution that meets all of our
operational and compliance requirements, including lease management for patio shelter leases,
HIPAA-compliant handling of ARFF logs containing patient information, and support for
external inputs used for tenant work orders, billing, and FAA-required inspections of Atlantic
fueling equipment. Selecting a different software provider would require additional software
purchases and costs to replicate the capabilities already provided by Veoci.
COUNTY REPRESENTATIVE:
________________________________________________
!#DEPARTMENT REPRESENTATIVE#! Date
Apr-08-2026
David Schneider
Operations and Security Manager
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1
PITKIN COUNTY CONTRACT FOR PROVISION OF SERVICES
THIS CONTRACT, made April 2, 2026 by and between the Board of County Commissioners of
Pitkin County, Colorado, 530 E. Main St., Suite #302, Aspen, CO 81611, (hereinafter called the
“County”) and Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510 (hereinafter called
the “Contractor”) to perform the following work: Airport Security & Operations Compliance
System Software (“Project”).
I. Term of Contract: The term of this Contract is from May 1, 2026 to April 30, 2027. At
the expiration of the initial term, the contract may be extended for five (5) additional
terms of one (1) year by the express written consent of both parties.
II. Contractor’s Obligations. Contractor shall provide the software-as-a-service (SaaS)
platform, 25 full-access user licenses, support, and related services for ASE –
Aspen/Pitkin County Airport as set forth in Attachment A. Contractor shall perform all
services in accordance with the terms, conditions, specifications, and pricing in
Attachment A, including any amendments, and shall ensure compliance with FAA Part
139 inspections, wildlife management, work order management, training, and other
operational functions.
III. Compensation and Expenses, Invoicing, Payment and Offset. The County shall
compensate Contractor for its services in accordance with the Project Budget and
Schedule set out in Paragraph II. It is expressly understood and agreed that in no event
will the total compensation and reimbursement to be paid hereunder exceed the sum of
Twenty-Eight Thousand Nine Hundred Forty-one dollars and Zero cents ($28,941.00)
for all services rendered. By contract or amendment, the County and Contractor may
reallocate the budget among project tasks if the total budget amount remains
unchanged. Contractor shall invoice for the project monthly based on hours worked,
with payment expected within thirty (30) days of invoice. Any payment by the County
may be offset by any amount the Contractor owes the County for any reason.
Pitkin County will not release any payment to Contractor prior to receipt of a complete
and valid W9. Contractor’s address and the as-filed, legal entity name provided within
this Contract must match the information provided with the submitted W9. Doing
Business As (“DBA”) entity titles, as applicable, must be preceded by Contractors
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legally filed business name. Failure to provide a complete and valid W9 may result in
delayed and/or past due payment from the County to Contractor and will in no event
obligate the County to recognize or pay penalties for any past due balances withheld as
a result of such. Contractor may submit completed W9 forms electronically by
emailing pdf copies to AP@PitkinCounty.com with the County Project Contact listed
within this Contract in copy.
IV. County’s Exclusive Ownership of Work Product. Drawings, specifications,
guidelines and other documents prepared by Contractor in connection with this
Contract shall be the property of the County. However, Contractor shall have the right
to utilize such documents in the course of its marketing, professional presentations, and
for other business purposes. Contractor assigns to County the copyrights to all work
prepared, developed, or created pursuant to this Contract, including the right to: 1)
reproduce the work; 2) prepare derivative works; 3) distribute copies to the public; 4)
perform the works publicly; and 5) to display the work publicly. Contractor shall have
right to use materials produced in the course of this Contract for marketing purposes
and professional presentations, articles, speeches and other business purposes.
V. Pitkin County’s Obligations. Pitkin County shall administer this Contract through
a County Representative. Tim Ritcey, ASE Operations Training Supervisor will
manage the project as the County’s Representative. In the event that Tim Ritcey is not
available, an alternate representative will be appointed who shall assume the County
Representative’s duties. The services provided and products delivered by the
Contractor under this Contract will be subject to review by the County’s
Representatives, or a designee, for compliance with Contractor’s obligations prior to
final payment.
VI. Termination Prior to Expiration of Contract Term. The County has the right to
terminate this Contract, with or without cause, by giving written notice to the
Contractor of such termination and specifying the effective date thereof. Such notice
shall be given at least ten (10) days before the effective date of such termination. In
such event all finished or unfinished documents, data, studies and reports prepared by
the Contractor pursuant to this Contract shall become the County’s property. Contractor
shall be entitled to receive compensation in accordance with the Contract for any
satisfactory work completed pursuant to the terms of this Contract prior to the date of
termination. Notwithstanding the above, Contractor shall not be relieved of liability to
the County for damages sustained by the County by virtue of any breach of the Contract
by the Contractor.
VII. Independent Contractor Status.
A. The parties to this Contract intend that the relationship between them contemplated
by the Contract is that of independent contractor. Contractor, and any agent,
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employee, or servant of Contractor shall not be deemed to be an employee, agent,
or servant of Pitkin County.
B. Contractor is not required to offer his services exclusively to Pitkin County under
this Contract. Contractor may choose to work for other individuals or entities
during the term of this Contract, provided that the basic services and deliverable
products required under this Contract are submitted in the manner and on the
schedule defined under this Contract.
C. Contractor warrants that all work produced will conform to all applicable industry
standard of care, skill and diligence in the performance of Contractor’s obligations
under this Contract.
D. Contractor shall not attempt to oversee or supervise the work or actions of any
Pitkin County employee, servant or agent in the course of completing work under
this Contract.
E. Contractor is not entitled to any Workers’ Compensation benefits through Pitkin
County and is responsible for payment of any federal, state, FICA and other income
taxes.
VIII. Assignability. This Contract is not assignable by either party. Any use of
subcontractors by the Contractor for performance of this Contract must be accepted in
writing by the County.
IX. Severability. In the event that any provision of this Contract shall be held to be invalid
or unenforceable, the remaining provisions of this Contract shall remain valid and
binding upon the parties hereto.
X. Integration and Modification.
A. This Contract represents the entire and integrated Contract between the County and
the Contractor and supersedes all prior negotiations, representations, or contract,
either written or oral. This Contract may be amended only by written contract
signed by both the County and the Contractor.
B. The County may, from time to time, request changes in the scope of services of the
Contractor to be performed hereunder. Such changes, including the increase or
decrease in the amount of the Contractor’s compensation, which are mutually
agreed upon between the County and the Contractor, shall be in writing and upon
execution shall become part of this Contract.
XI. Indemnity.
A. The Contractor agrees to indemnify, hold harmless and, not excluding the County's
right to participate, defend the County, its subsidiary, parent, associated and/or
affiliated entities, successors, or assigns, its elected officials, trustees, employees,
agents, volunteers, and any jurisdiction or agency issuing permits for any work
included in the project, hereinafter referred to as indemnitee, from all suits and
claims, including attorney's fees and cost of litigation, actions, loss, damage,
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expense, cost or claims of any character or any nature arising out of the work done
in fulfillment of the terms of this Contract or on account of any act, claim or amount
arising or recovered under workers' compensation law or arising out of the failure
of the Contractor to conform to any statutes, ordinances, regulation, law or court
decree. It is agreed that the Contractor will be responsible for primary loss
investigation, defense and judgment costs where this Contract of indemnity applies.
In consideration of the award of this Contract, the Contractor agrees to waive all
rights of subrogation against the County its subsidiary, parent, associated and/or
affiliated entities, successors, or assigns, its elected officials, trustees, employees,
agents, and volunteers for losses arising from the work performed by the Contractor
for the County.
B. The Contractor further shall investigate, process, respond to, adjust, provide
defense for and defend, pay or settle all claims, demands, or lawsuits related hereto
at its sole expense and shall bear all other costs and expenses related thereto, even
if the claim, demand or lawsuit is groundless, false or fraudulent.
C. Accessibility Indemnification
Contractor shall indemnify, save, and hold harmless the Indemnified Parties,
against any and all costs, expenses, claims, damages, liabilities, court awards and
other amounts (including attorneys’ fees and related costs) incurred by any of the
Indemnified Parties in relation to Contractor’s failure to comply with §§24-85-
101, et seq., C.R.S., or the Accessibility Standards for Individuals with a
Disability as established by OIT pursuant to Section §24-85-103 (2.5), C.R.S.
XII. Accessibility.
i. Contractor shall comply with and the Work Product provided under this Contract
shall be in compliance with all applicable provisions of §§24-85-101, et seq., C.R.S.,
and the Accessibility Standards for Individuals with a Disability, as established by
OIT pursuant to Section §24-85-103 (2.5), C.R.S. Contractor shall also comply with
all State of Colorado technology standards related to technology accessibility and
with Level AA of the most current version of the Web Content Accessibility
Guidelines (WCAG), incorporated in the State of Colorado technology standards.
The State may require Contractor’s compliance to the State’s Accessibility Standards
to be determined by a third party selected by the State to attest to Contractor’s Work
Product and software is in compliance with §§24-85-101, et seq., C.R.S., and the
Accessibility Standards for Individuals with a Disability as established by OIT
pursuant to Section §24-85-103 (2.5), C.R.S.
XIII. Insurance. Contractor and subcontractors shall procure and maintain until all of their
obligations have been discharged, including any warranty periods under this Contract
are satisfied, insurance against claims for injury to persons or damage to property which
may arise from or in connection with the performance of the work hereunder by the
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Contractor, its agents, representatives, employees or subcontractors.
The insurance requirements herein are minimum requirements for this Contract and in
no way limit the indemnity covenants contained in this Contract. The policies shall
include, or be endorsed to include, the following provision: On insurance policies
where the County is named as an additional insured, the County shall be an additional
insured to the full limits of liability purchased by the Contractor even if those limits of
liability are in excess of those required by this Contract.
The County in no way warrants that the minimum limits contained herein are sufficient
to protect the Contractor from liabilities that might arise out of the performance of the
work under this Contract by the Contractor, its agents, representatives, employees, or
subcontractors. The Contractor shall assess its own risks and if it deems appropriate
and/or prudent, maintain higher limits and/or broader coverages. The Contractor is not
relieved of any liability or other obligations assumed or pursuant to the Contract by
reason of its failure to obtain or maintain insurance in sufficient amounts, duration, or
types. Commercial General Liability Completed Operations coverage must be kept in
effect for up to three (3) years after completion of the project.
A. Coverage and Limits of Insurance. Contractor shall provide coverage with limits
of liability requirements provided that the coverage is written on a “following form”
basis.
1) Statutory Workers’ Compensation: Colorado statutory minimums
a. Policy shall contain a waiver of subrogation against the County.
b. This requirement shall not apply when a contractor or subcontractor
is exempt under Colorado Workers’ Compensation Act AND when
such contractor or subcontractor executes the appropriate sole
proprietor waiver form.
Minimum Limits:
Coverage A (Workers’ Compensation) Statutory
Coverage B (Employers Liability) $ 500,000
$ 500,000
$ 500,000
2) Commercial General Liability – ISO 1CG 0001 form or equivalent.
(With County named as an additional insured)
Minimum Limits:
General Aggregate $ 2,000,000
Products/Completed Operations Aggregate $ 2,000,000
Each Occurrence Limit $ 1,000,000
Personal/Advertising Injury $ 1,000,000
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Fire Damage (Any One Fire) $ 50,000
Medical Payments (Any One Person) $ 5,000
Coverage to include:
• Premises and Operations
• Explosions, Collapse and Underground Hazards
• Personal / Advertising Injury
• Products / Completed Operations
• Liability assumed under an Insured Contract (including defense costs assumed under
contract)
• Independent Contractors
• Designated Construction Project(s) General Aggregate Limit, ISO CG 2503 (1997
Edition or equivalent)
• Additional Insured—Owners, Lessees or Contractors Endorsement, ISO Form 2010
(2004 Edition or equivalent)
• Additional Insured—Owners, Lessees or Contractors Endorsement, ISO CG 2037
(2004 Edition or equivalent)
• The policy shall be endorsed to include the following additional insured language
on the Additional Insured Endorsements specified above: “County, its subsidiary,
parent, associated and/or affiliated entities, successors, or assigns, its elected
officials, trustees, employees, agents, and volunteers named as an additional insured
with respect to liability and defense of suits arising out of the activities performed
by, or on behalf of the Contractor, including completed operations”.
3) Auto Liability: Bodily injury and property damage for any owned,
hired and non-owned vehicles used in the performance of this Contract.
Minimum Limits: Statutory
Coverage Bodily/Property Damage (Each Accident) $ 1,000,000
4) Special Coverages (check as appropriate and insert amount):
a. ☐ Performance Bond $
b. ☐ Professional Errors and Omissions
c. ☐ Aircraft Liability
d. ☐ Owner’s Protective
e. ☐ Builder’s Risk
f. ☐ Boiler and Machinery
g. ☐ Loss of Use Insurance
h. ☐ Pollution Liability
i. ☐ Crime, including Employee Dishonesty Coverage, or Fidelity
Bond
B. Proof of Insurance:
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1) Each insurance policy required by the insurance provisions of this
Contract shall provide the required coverage and shall not be suspended,
voided or canceled except after thirty (30) days prior written notice has been
given to the County, except when cancellation is for non-payment of
premium, then ten (10) days prior notice may be given. Such notice shall
be emailed directly to Procurement@pitkincounty.com. If the insurance
carrier will not provide the required notice, the Consultant/Contractor and
or its insurance broker shall notify the County of any cancellation, or
reduction in coverage or limits of any insurance within seven (7) days of
receipt of insurers’ notification to that effect. Simultaneously with the
Certificates of Insurance, the Contractor shall file with the Project Lead a
certified statement as to claims pending against the required coverages,
reserves established on account of such claims, defense costs expended and
amounts remaining on policy limits.
2) In addition, these Certificates of Insurance shall contain the following
clauses:
a. The contractor’s insurance shall be primary and non-contributory with
any insurance or self-insurance purchased by the County.
b. The insurance companies issuing the policy or policies hereunder shall
have no recourse against the County of Pitkin for payment of any
premiums or for assessments under any form of policy.
c. Any and all deductibles or self-insured retentions in the above-
described insurance policies shall be assumed by and be for the
amount of, and at the sole expense of the Contractor.
d. Location of operations shall be: “all operations and locations at which
work for the referenced Project is being done.”
3) Certificates of Insurance for all renewal policies shall be delivered to
the County’s Representative at least fifteen (15) days prior to a policy’s
expiration date except for any policy expiring on the expiration date of this
Contract or thereafter.
4) The County reserves the right to request and receive a copy of any
policy and any policy endorsement at any time during the term of this
Contract.
XIV. Exemptions and Preferences. All purchases of construction or building or any other
materials for this Contract shall not include Federal Excise Taxes or Colorado State or
local sales or use taxes. Pitkin County is exempt from such taxes under registration
numbers 98-02624 and 84-78000-5k.
XV. Records. The Contractor shall maintain comprehensive, complete and accurate
books, records, and documents concerning its performance relating to this Contract for
a period of three (3) years after final payment under the Contract and the County shall
have the right within the three (3) year period to inspect and audit these books, records
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and documents, upon demand, in a reasonable manner and at reasonable times, for the
purpose of determining, by accepted accounting and auditing standards, compliance
with all provisions of the Contract and applicable law.
XVI. Contract Made in Colorado. The parties agree that this Contract was made in
accordance with the laws of the State of Colorado and shall be so construed. Venue is
agreed to be exclusively in the courts of Pitkin County, Colorado.
XVII. Attorney’s Fees. In the event that legal action is necessary to enforce any of the
provisions of this Contract, the substantially prevailing party shall be entitled to its costs
and reasonable attorney’s fees.
XVIII. Governmental Immunity. Contractor agrees and understands that Pitkin County is
relying on and does not waive, by any provision of this Contract, the monetary
limitations or terms (presently $150,000 per person and $600,000 per occurrence) or
any other rights, immunities, and protections provided by the Colorado Governmental
Immunity Act, 24-10-101, et seq., C.R.S., as from time to time amended, or otherwise
available to Pitkin County or any of its officers, agents or employees. Further, nothing
in this Contract shall be construed or interpreted to require or provide for indemnification
of the Contractor by the County for any injury to any person or any property damage
whatsoever which is caused by the negligence or other misconduct of the County or its
agent or employees.
XIX. Current Year Obligations. The parties acknowledge and agree that any payments
provided for hereunder or requirements for future appropriations shall constitute only
currently budgeted expenditures of Pitkin County. Pitkin County’s obligations under
this Contract are subject to Pitkin County’s annual right to budget and appropriate the
sums necessary to provide the services set forth herein. No provisions of the Contract
shall constitute a mandatory charge or requirement in any ensuing fiscal year beyond
the then current fiscal year of Pitkin County. No provision of the Contract shall be
construed or interpreted as creating a multiple-fiscal year direct or indirect debt or other
financial obligation of Pitkin County within the meaning of any constitutional or
statutory debt limitation. This Contract shall not directly or indirectly obligate Pitkin
County to make any payments beyond those appropriated for Pitkin County’s then
current fiscal year. No provisions of this Contract shall be construed to pledge or create
a lien on any class or source of Pitkin County’s moneys, nor shall any provision of this
Contract restrict the future issuance of Pitkin County’s bonds or any obligations
payable from any class or source of Pitkin County’s money.
XX. Notice. Any notice required or permitted under this Agreement shall be in writing
and shall be provided by electronic delivery to the e-mail addresses set forth below and
by one of the following methods 1) hand-delivery or 2) registered or certified mail,
postage pre-paid to the mailing addresses set forth below. Each party by notice sent
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under this paragraph may change the address to which future notices should be sent.
Electronic delivery of notices shall be considered delivered upon receipt of
confirmation of delivery on the part of the sender. Nothing contained herein shall be
construed to preclude personal service of any notice in the manner prescribed for
personal service of a summons or other legal process.
To Pitkin County:
Tim Ritcey
1001 Owl Creek Rd
Aspen, CO 81611
Email: tim.ritcey@aspenairport.com
with copies to:
Pitkin County Attorney’s Office
530 E. Main St., Suite #301
Aspen, Colorado 81611
Email: Attorney@pitkincounty.com
To Contractor:
Veoci Inc.
195 Church Street 14th Floor
New Haven, CT 06510
Phone: (203) 782-5944
Email: kim.morse@veoci.com
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IN WITNESS WHEREOF, the parties have executed this Contract as of the date first set out herein
above.
VEOCI INC.
________________________________________________
!#VENDOR SIGNATURE#! Date
PITKIN COUNTY, COLORADO
RECOMMENDED FOR APPROVAL:
_________________________________________________
!#DEPARTMENT REPRESENTATIVE#! Date
CFO
Apr-08-2026
Brigitte Girard
Apr-08-2026
Operations and Security Manager
David Schneider
Veoci Quote For
ASE - Aspen/Pitkin County Airport
Date:2026-Feb-24
Quote Number:A-20260224AS174387.1
Term:2026-May-01 - 2032-Apr-30
Expiration of Quote:2026-Apr-02
Prepared By:Kim Morse | kim.morse@veoci.com
The Services will be available to ASE - Aspen/Pitkin County Airport for the Term in exchange for the fees
described below, and pursuant to terms included in Veoci’s Subscription Terms and Conditions, Service Level
Agreement and Support Agreement (comprising Schedule A, Schedule B and Schedule C). Professional Service
hours expire at the end of the contract term. This Quote incorporates the terms of the Veoci Master Services
Agreements in all respects.
QTY DESCRIPTION ANNUAL SUBSCRIPTION
25 Veoci Full Access Licenses 2026-2027 $28,941.00
25 Veoci Full Access Licenses Option Year 1 $30,388.00
25 Veoci Full Access Licenses Option Year 2 $31,907.00
25 Veoci Full Access Licenses Option Year 3 $33,502.00
25 Veoci Full Access Licenses Option Year 4 $35,178.00
25 Veoci Full Access Licenses Option Year 5 $36,937.00
Total - Annual $196,853.00
DESCRIPTION AMOUNT
Sales Tax (at 0.00000%)*$0.00
Total $196,853.00
* Plus, Applicable Sales Tax
The Services and Fees set forth in this Quote shall be considered finalized upon signature by an authorized
representative of Veoci Inc.
Services Quote No. A-20260224AS174387.1
www.veoci.com |kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Page 1 of 1
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
Veoci Master Services Agreement
for ASE - Aspen/Pitkin County
Airport
Prepared for: Timothy Ritcey
Prepared by: Kim Morse
March 27, 2026
MSA Number: P-20260327AS894531
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
March 27, 2026
Timothy Ritcey
Airport Operations Training Supervisor
ASE - Aspen/Pitkin County Airport
233 Airport Rd
Aspen, CO 81611-3569
Dear Timothy:
Veoci Inc. (“VEOCI”) is pleased to offer ASE - Aspen/Pitkin County Airport (the
“Customer”) this Master Services Agreement and schedules (this “Agreement”) for the
use of VEOCI’s Veoci software and the services described in the relevant order form
(“Order Form”), which is attached as Schedule D.
RECITALS
a. VEOCI is the owner of, or has the right to grant access according to the terms of
this Agreement, to certain cloud-hosted software applications, namely the Veoci
Platform (defined below) available for access and use by Customer via
https://veoci.com, as well as any additional services relating to its use as are set
forth in the applicable Order Form (collectively, the “Service”), as contemplated
under this Agreement.
b. This Agreement sets out the contracting framework between VEOCI and
Customer in relation to the provision of the Service.
c. VEOCI agrees to provide the Service under the terms of an Order Form, as
contemplated under this Agreement.
Veoci, Inc.
Executed by Authorized Representative
ASE - Aspen/Pitkin County Airport
Executed by Authorized Representative
Signature: Signature:
Print Name: Brigitte Girard Print Name: Timothy Ritcey
Title: CFO Title: Airport Operations Training
Supervisor
Date: Date:
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
Agreement Structure, Order Form and Ordering
The Agreement is in four parts:
1. Schedule A: General Subscription Terms & Conditions
2. Schedule B: Service Level Agreement (SLA)
3. Schedule C: Support Agreement
4. Schedule D: Order Form
The purpose of this Agreement is to:
a. establish a general contracting framework between the parties;
b. set out the terms governing the overall relationship between the parties under
that contracting framework; and
c. set out the terms governing the provision of Service by VEOCI to Customer. In
executing this Agreement and any Order Form, both parties have relied on
certain supporting information provided, and representations made, by the other
party prior to that execution.
Prior to commencing the provision of the Service, the parties must first execute an Order
Form based on the template set out in Schedule D, or such other form or template that
VEOCI provides to the Customer from time to time. Each Order Form
a. comes into force on the Term Start Date and continues until the Term End Date,
as set out in the relevant Order Form, unless terminated in accordance with this
Agreement or the relevant Order Form; and
b. constitutes a separate binding contract between Customer and VEOCI, for the
Order Form Term.
An Order Form may include supplementary or additional obligations not otherwise set out
in the Agreement. Unless the contrary intention is specifically expressed, if there is an
inconsistency between the Agreement or an Order Form, the order of precedence shall
be as follows: (a) the Agreement; (b) the Order Form.
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
SCHEDULE A. General Subscription Terms and
Conditions
1. Definitions
“Agreement” means this agreement and schedules, which shall be effective as of the
Effective Date (defined below).
“Confidential Information” means any information, maintained in confidence by the
disclosing party, communicated in written or oral form, marked as proprietary,
confidential or otherwise so identified, and any information that by its form, nature,
content, or mode of transmission, a reasonable recipient would understand to be
confidential or proprietary.
Notwithstanding anything to the contrary, the following shall be deemed the Confidential
Information of VEOCI: (i) all source code, object code, and underlying software
structures; (ii) the specific internal architecture, logic, and design of the Service and its
cloud deployment configurations; (iii) all technical documentation, product roadmaps,
and security specifications; and (iv) any non-public operational processes or performance
benchmarks shared with Customer.
“Customer” means any customer who is party to an Order Form, contract, or agreement
for Veoci SaaS with VEOCI.
“Customer Data” means all electronic data or information provided by Customer to the
Service.
“Effective Date” means the date on which the Customer has signed this Agreement.
“Non-Users” means any individuals/persons who are not “Users” as defined below
“Order Form” means the order form for Service entered between VEOCI and Customer,
including any exhibits or schedules thereto.
“Order Form Term” means the subscription period for the Services from the “Term Start
Date” to the “Term End Date”, as set out in an Order Form.
“Primary Contact” means Customer’s primary technical contact with VEOCI in-
connection-with the Service.
“Service” means VEOCI’s provision of the Veoci Platform for access and use by Customer
via https://veoci.com, as well as any additional professional services relating to its use
as are set forth in the applicable Order Form.
“Solution” means the configuration of the Veoci Platform features based on the
specifications set forth in an applicable SOW.
“Term End Date” for an Order Form, means the date specified as the “Term End Date” in
that Order Form.
“Term Start Date” for an Order Form, means the date specified as the “Term Start Date”
in that Order Form.
“User Guide” means the online Veoci Platform user manuals for the Service accessible via
https://veoci.com, as updated by VEOCI.
“Users” means the individuals/persons who are authorized to access and use the Service
and who have been provided individual user identifications and passwords by Customer
(or by VEOCI at Customer’s request). Users may be Customer employees, Customer
third party consultants, contractors or agents. (Third parties may access and use the
Service solely for the benefit of Customer’s internal business purposes in accordance with
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
the provisions of this Agreement.) Individuals using a common login or user ID, directly
or through another system, are to be counted separately.
“VEOCI” means Veoci, Inc.
“Veoci Platform” means VEOCI’s software-as-a-service platform (SaaS) for digital
business processes.
“Virus” means (i) any computer code designed to disrupt, disable, harm, or otherwise
impede the operation of the Service, including Customer’s access to the Service and
processing of data using the Service, or the operation of any associated system or
network, or (ii) any other similar harmful, malicious, or hidden procedures, routines, or
mechanisms that would cause the Service to malfunction or cause damage to or
corruption of data, storage media programs, equipment or communications, or otherwise
interfere with operations.
2. Provision of Service
a. VEOCI will provide the Service to Customer in accordance with the terms of this
Agreement and the applicable Order Form. VEOCI grants Customer a non-
transferable and nonexclusive right to access and use the Service for the sole
purpose of supporting the internal operations of Customer’s business and to
process Customer’s own data.
b. The following procedures will apply to the Service:
i. VEOCI will send an email to Customer’s Primary Contact setting forth the
information necessary for initial use of the Service. Customer shall provide
the information requested in such email to VEOCI.
ii. VEOCI will provide Service status and maintenance notifications by email
to Customer’s Primary Contact.
iii. In a timely manner, as soon as feasible, Customer will notify VEOCI via
our helpdesk at https://support.veoci.com or via email at
support@veoci.com with respect to any issues related to the Service.
c. From time to time, with respect to the Service and at an additional fee, VEOCI
may offer additional functionality. Such additional functionality will be offered
and agreed under a separate agreement between the parties. Customer hereby
agrees that Customer’s purchase of the Service pursuant to this Agreement is
neither contingent on the delivery of any future functionality or features nor
dependent on any oral or written public comments made by VEOCI regarding
future functionality or features.
d. The Service may be accessed and used solely by a licensed User. Unless
otherwise specified in the applicable Order Form between the Customer and
VEOCI;
i. Services are purchased as User subscriptions and may be accessed by no
more than the specified number of Users;
ii. additional User subscriptions may be added during the applicable
subscription term at the same pricing as that for the pre-existing
subscriptions thereunder, prorated for the remainder of the subscription
term in effect at the time the additional User subscriptions are added; and
iii. the added User subscriptions shall terminate on the same date as the pre-
existing subscriptions. User subscriptions are for licensed Users only; User
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
identification and passwords shared or used by more than one individual,
will require user licenses for each individual.
e. A User subscription may only be reassigned to a new User replacing a former
User when;
i. The former User is no-longer an employee, third-party consultant, agent,
or contractor of Customer, or
ii. The new User has been registered on the Veoci Platform to replace a former
User who no longer requires ongoing use of the Services.
iii. For the avoidance of doubt, any individual registered as a User on the Veoci
Platform shall be counted as a User for the full Term unless in the case of
(i) or (ii) above.
3. Limitations and Processes
a. Third-party interfaces, software, hardware, or other services which are
associated with, or otherwise available through the Service shall be accessed and
used by Customer and Users in their sole discretion. VEOCI shall have no
responsibility or liability with respect to Customer’s or any Users' access to or
use of any such items or for any act or omission of any such third-party provider.
b. VEOCI’s performance under this Agreement shall be excused as a result of
Customer’s
i. failure to comply with its obligations as set forth herein;
ii. failure to provide VEOCI with information reasonably deemed by VEOCI to
be necessary to assist VEOCI in its performance under this Agreement; or
iii. delay, prevention or interference with VEOCI’s performance under this
Agreement.
c. During normal business hours and no more than twice per year, on reasonable
advance notice, describing the purpose and scope of the request and in a manner
that does not unreasonably interfere with Customer’s business operations,
VEOCI or a VEOCI-designated third-party may audit Customer’s use of and
access to the Service to verify Customer’s compliance with this Agreement.
4. Use of Interfaces and APIs
a. Typically, customers integrate the Veoci Platform with their other applications
using APIs. The license includes use of APIs in the Veoci Platform, and reasonable
usage of APIs is included in VEOCI’s standard pricing. For certain use-cases,
VEOCI may (i) set reasonable limits on API usage; and (ii) impose a reasonable
fee for API usage that exceeds such limits. Any such limitations and fees will be
set forth in the applicable Statement of Work. These limitations ae in place
because it is possible to use the Veoci Platform extensively via APIs without
having to login.
5. Customer Responsibilities
a. Customer will provide VEOCI with the contact details for its Primary Contact on
the Effective Date of this Agreement and will notify VEOCI of any changes as
necessary on an ongoing basis. Customer is responsible for having the hardware
and software adequate for use of the Service.
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
b. Customer exercises exclusive control over use of the Service and bears sole
responsibility for managing its Users and securing Customer Data. Customer
shall: (i) maintain diligent oversight of User account creation, permissions, and
terminations to prevent unauthorized access; (iii) immediately notify VEOCI of
any known or suspected breach of Customer’s User credentials or unauthorized
environment access; and (iv) ensure all access to and use of the Service by its
Users complies with this Agreement and all applicable Laws.
c. Customer shall use the Service solely for its internal business purposes as
contemplated by this Agreement and shall not:
i. license, sublicense, sell, resell, rent, lease, transfer, assign, distribute,
time share or otherwise commercially exploit or make the Service available
to any third party, other than to Users or as otherwise contemplated by
this Agreement;
ii. send spam or otherwise duplicative or unsolicited messages in violation of
applicable Laws;
iii. send or store infringing, obscene, threatening, or otherwise unlawful
material that is harmful to children or violates third party privacy rights;
iv. interfere with or disrupt the integrity or performance of the Service or the
data contained in the Veoci Platform;
v. use the Service to store or transmit any Viruses;
vi. attempt to gain unauthorized access to the Service or its related system
or networks; or
vii. monitor the availability, performance or functionality of the Services, or
access the Services for any other benchmarking or competitive purposes.
d. Customer is responsible for its compliance with all applicable data protection and
privacy protection Laws. Customer represents to VEOCI that:
i. it will provide only that personal data that it is authorized to provide to
VEOCI, and will do so lawfully in compliance with applicable Laws;
ii. VEOCI or its subcontractors may process such data for the purposes
described in this Agreement; and
iii. VEOCI may disclose such data to its subcontractors for this purpose.
e. Customer shall not access the Services, and VEOCI may immediately terminate
this Agreement, if VEOCI determines, in its reasonable discretion, that Customer
is a competitor of VEOCI.
6. Fees and Payment
a. Customer will pay VEOCI the fees set forth in the Order Form for setup of User
access to the Veoci Platform, use of the Service and any other services or
products described therein.
b. All payments are due within thirty (30) days from date of invoice. If Customer's
account is thirty (30) days or more overdue, VEOCI may:
i. recover one and a half percent (1.5%) interest per month;
ii. suspend the Service upon at least two (2) business days’ notice to
Customer without liability until any such amounts are paid in full; and
iii. exercise any of its other rights or remedies.
c. Unless otherwise expressly provided, VEOCI’s fees do not include any direct or
indirect local, state, federal or foreign taxes, levies, duties or similar
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
governmental assessments of any nature, including value added, use or
withholding taxes (collectively, "Taxes"). Customer is responsible for paying all
Taxes associated with Customer’s purchases hereunder, excluding taxes based
on VEOCI’s net income or property. If Customer is a tax-exempt entity,
Customer shall provide VEOCI with a valid tax exemption certificate or other
acceptable documentation proving tax-exempt status. In the absence of such
documentation, Customer will be responsible for all applicable Taxes.
7. Customer Data
a. As between VEOCI and Customer, Customer exclusively owns all rights, title and
interest in and to all Customer Data. Customer Data is Confidential Information
of Customer. Recovery of any Customer Data deleted by Customer shall be
Customer’s responsibility.
b. Subject to VEOCI’s responsibilities set forth in Section 9, VEOCI will not be
responsible for any unauthorized access to or alteration, theft or destruction of
Customer Data through accident, fraudulent means or devices, or any other
method.
c. Customer may opt-in to use VEOCI’s suite of artificial intelligence capabilities,
known as “VIA.” The use of such features, including data processing
authorizations, privacy restrictions, and human oversight requirements, shall be
governed by the terms set forth in the Appendix regarding Veoci Intelligence.
8. Confidentiality; Privacy
a. In the course of performance under this Agreement, one party (the “Disclosing
Party”) may disclose, deliver or permit access by the other party (the “Receiving
Party”) to its Confidential Information. The Receiving Party shall hold the
Disclosing Party’s Confidential Information in strictest confidence and shall not
disclose or provide such Confidential Information to any third party except as
expressly provided in this Section. The Receiving Party shall not make any use
of the Confidential Information except such limited uses as are required or
permitted under this Agreement, shall cause its employees, agents, financial
advisors, attorneys, and Users to maintain such Confidential Information in
complete confidence, and shall disseminate such Confidential Information only
on a need-to-know basis. Upon expiration or termination of this Agreement, or
at any time upon the Disclosing Party’s request, the Receiving Party shall
promptly return or, at the Disclosing Party’s option, destroy all of the Disclosing
Party’s Confidential Information, and all copies of and other materials containing
such Confidential Information. The Receiving Party shall have no obligation
under this Section 9 with respect to any Confidential Information that the
Receiving Party can demonstrate by reasonable written evidence:
i. was already known to it at the time of its receipt without restriction on its
disclosure;
ii. is or becomes generally available to the public other than by breach of this
Agreement;
iii. is independently obtained from a third party whose disclosure to the
Receiving Party does not violate a duty of confidentiality;
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
iv. is independently developed without use or reference to any of the
Disclosing Party’s Confidential Information.
If the Receiving Party is required by a court or other body of competent
jurisdiction to disclose the Confidential Information, the Receiving Party
may disclose only so much Confidential Information as is legally required,
and the Receiving Party will promptly notify such compelled disclosure to
the Disclosing Party if permitted by Law to do so. In addition, Customer
shall not, without the prior written consent of VEOCI, disclose publicly or
to any third party (excluding employees of Customer with a need to know),
the terms and conditions of this Agreement or any Order Form or any
related negotiations between the parties, except to the extent required by
law.
b. In the event of a breach of this Section 9, the Disclosing Party may not have an
adequate remedy at Law. The Disclosing Party may seek temporary and/or
permanent injunctions, specific performance or any other form of equitable
relief. For the Veoci Platform, the Service and any other trade secrets, the
obligations of this Section 9 shall continue for so long as the information remains
a trade secret, and for all other Confidential Information, the obligations shall
extend for five (5) years from the expiration or termination of this Agreement.
9. Proprietary Rights
a. VEOCI and its licensors (if any) shall retain all right, title, copyright, patent,
trademark, trade secret and all other proprietary interests to the Veoci Platform,
the Service and to all VEOCI intellectual property and any enhancements,
modifications or derivatives of any of the foregoing. Customer may not
distribute, promote, or otherwise use any information or materials relating to the
Veoci Platform or the Service for any external use without VEOCI’s prior written
consent or as otherwise specifically permitted in this Agreement. No copyright,
patent, trademark, trade secret or other right of intellectual property not
expressly granted under this Agreement is exchanged between the
parties. Subject to Customer’s ownership of the Customer Data, VEOCI retains
all rights to any related work product delivered under this Agreement and
Customer acknowledges and agrees that it obtains no rights to such work
product. Customer shall not:
i. modify, copy or create derivative works based on the Veoci Platform or the
Service;
ii. frame or mirror any content forming part of the Veoci Platform or the
Service, other than on Customer's own intranets or otherwise for its own
internal business purposes in accordance with this Agreement;
iii. reverse engineer the Veoci Platform or the Service; or
iv. access or use the Veoci Platform or the Service to build a competitive
product or service, or copy any ideas, features, functions or graphics of
the Veoci Platform or the Service.
b. VEOCI shall own any and all rights to, and may use or incorporate into the
Service, any suggestions, enhancement requests, recommendations or other
feedback provided by Customer or its Users relating to the operation of the
Service.
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
10. Warranty
a. Each party represents and warrants to the other that it has the power and
authority to enter into and perform its obligations under this Agreement.
b. VEOCI represents and warrants to Customer that:
i. it owns or otherwise has sufficient rights in the Veoci Platform to grant to
Customer the rights to access and use the Service granted in this
Agreement; and
ii. it has taken commercially reasonable steps to test the Service for Viruses.
c. VEOCI DOES NOT REPRESENT OR WARRANT THAT ALL ERRORS WILL BE
CORRECTED OR THAT THE VEOCI PLATFORM WILL RUN ERROR FREE OR
UNINTERRUPTED. EXCEPT AS EXPRESSLY SET FORTH ABOVE, TO THE EXTENT
PERMITTED BY LAW, NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED
THIRD-PARTY WARRANTIES OR IMPLIED WARRANTIES OF MERCHANTABILITY,
SUITABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE, ARE MADE BY VEOCI AND VEOCI MAKES NO WARRANTIES WITH
RESPECT TO ANY HARDWARE EQUIPMENT OR THIRD-PARTY SOFTWARE THAT
VEOCI MAY USE TO PROVIDE THE SERVICE OR CUSTOMER MAY USE TO ACCESS
THE SERVICE.
d. Customer represents and warrants to VEOCI that:
i. Customer has the right to transmit to VEOCI, and receive from VEOCI, all
data, material and records, including the Customer Data that Customer
provides to VEOCI and that are required to enable VEOCI to perform the
Service and any other of its obligations under this Agreement; and
ii. it will use reasonable commercial efforts to prevent the inclusion of Viruses
while it and its Users access the Service.
11. Limitation of Liability
a. Except for death or personal injury and VEOCI’s indemnity obligations in Section
13, VEOCI's liability for direct damages, loss or liability for any cause, and
regardless of the form of action will be limited to the total amount of fees payable
by Customer under this Agreement over the six (6) months prior to the date that
the action arose.
b. THE REMEDIES PROVIDED IN THE AGREEMENT TO CUSTOMER ARE THE
CUSTOMER’S EXCLUSIVE REMEDIES. EXCEPT WITH RESPECT TO ITS
INDEMNIFICATION OBLIGATIONS IN SECTION 13, IN NO EVENT SHALL VEOCI
BE LIABLE TO THE CUSTOMER OR ANY OTHER PARTY, WHETHER IN CONTRACT,
TORT, OR OTHERWISE, FOR ANY INCIDENTAL, INDIRECT, PUNITIVE,
EXEMPLARY, SPECIAL, CONSEQUENTIAL OR UNFORESEEABLE LOSS, DAMAGE
OR EXPENSE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF OPPORTUNITY,
LOSS OR CORRUPTION OF DATA, HOWEVER ARISING, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH LOSS OR DAMAGES BEING INCURRED.
12. Indemnification
a. VEOCI agrees to defend and indemnify Customer from and against, or at its
option settle, any third- party claims (each a “Claim”) that the Service or the
Veoci Platform alone, and not in combination with any other product or program,
infringes any third-party intellectual property rights. VEOCI may, at its option
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
and at its own cost, procure for Customer the right to continue to use the Service;
repair, modify or replace the Service or Veoci Platform so that it is no longer
infringing; or provide a pro rata refund of the fees paid based on the then-current
term. VEOCI shall have no liability under this Section if the allegation of
infringement is a result of:
i. a modification of the Veoci Platform by anyone other than VEOCI,
ii. the Customer or any User not using the Service in accordance with the
User Guide,
iii. or a work product that was produced at Customer’s specific direction.
THE FOREGOING STATES VEOCI’S ENTIRE LIABILITY AND OBLIGATIONS
REGARDING CLAIMS OF INFRINGEMENT, AND THE EXCLUSIVE REMEDY
AVAILABLE TO CUSTOMER WITH RESPECT TO ANY ACTUAL OR ALLEGED
INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR OTHER PROPRIETARY
RIGHTS.
b. Customer, to the extent permitted by law, agrees to defend and indemnify VEOCI
from and against, or at its option settle, all Claims made or brought against
VEOCI:
i. arising out of Customer’s use of the Service;
ii. alleging that the Customer Data, Customer’s materials or records, or
Customer's use of the Service in violation of this Agreement, infringes the
intellectual property rights of, or has otherwise harmed, a third party; or
iii. alleging that VEOCI’s use of the Customer Data as contemplated in this
Agreement is not authorized.
c. A party’s indemnification obligation is contingent upon:
i. the indemnified party providing prompt notice to the indemnifying party of
any such Claim and assistance in its defense;
ii. the indemnifying party’s sole right to control the defense or settlement of
any such Claim, except that any settlement requiring a payment or
admission of liability on the part of the indemnified party is subject to the
indemnified party’s prior approval, not to be unreasonably withheld or
delayed; and
iii. that the indemnified party shall not take any action or omit to take action
that hinders the defense or settlement process, as reasonably directed by
the indemnifying party.
13. Term and Termination of Agreement and Order Form
a. This Agreement shall enter into effect on the Effective Date and shall continue
until terminated in accordance with below. Notwithstanding (b) and (c) below,
the terms of this Agreement shall continue to apply to any surviving Order Form
for the duration of such Order Form Term.
b. As stated above, any Order Form shall start on the Term Start Date and end on
the Term End Date. Such Order Form Term will automatically renew for additional
periods equal to the expiring Order Form Term or one year (whichever is shorter)
unless either party gives the other notice of non-renewal at least sixty days
before the end of the relevant Order Form Term. The pricing during any
automatic renewal will be the same as that during the immediately prior Order
Form Term unless VEOCI gives Customer a written notice of a price increase at
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
least sixty (60) days before the end of the prior Order Form Term, in which case
the pricing increase will be effective upon renewal and thereafter. Any such
pricing increase shall not exceed seven percent (7%) of the pricing for the prior
year unless the pricing in the prior year was designated as promotional or special
rate.
c. Either party shall have the right to terminate this Agreement and/or any Order
Form:
i. upon thirty (30) days written notice to the other party of a material breach
of the terms of the Order Form and/or Agreement, and such breach
remains uncured at the expiration of such period after which written notice
is given to the breaching party;
ii. subject to any applicable mandatory Law, if a party becomes insolvent or
if bankruptcy or receivership proceedings are initiated by or against a
party; or
iii. upon the Customer exercising its right to terminate this Agreement and/or
any Order Form for any reason in its sole discretion by giving a sixty (60)
day written notice to VEOCI at any time during the Order Form Term.
d. If Customer gives VEOCI a notice of termination as described in this section,
VEOCI will cease to perform the Services at the end of the Order Form Term
using reasonable care in concluding its Provision of Services. Upon termination
of the Order Form, however caused, Customer shall:
i. Pay to VEOCI all outstanding invoices and sums owed which have accrued
up to the end of the current term at the time of termination;
ii. at VEOCI’s option, either return to VEOCI or destroy all confidential
information which it has obtained from VEOCI, and
iii. have no claims for damages or compensation for loss of goodwill or like
thereof against VEOCI
iv. have no claims for the return any payment made prior to the time of
termination
14. Waiver of Jury Trial and Choice of Law
a. THE PARTIES HEREBY IRREVOCABLY WAIVE, TO THE FULLEST EXTENT
PERMITTED BY LAW, ALL RIGHTS TO TRIAL BY JURY IN ANY ACTION,
PROCEEDING, OR COUNTERCLAIM RELATING TO THIS AGREEMENT. The
Agreement shall be construed and governed in accordance with the laws of the
State of Connecticut (excluding its conflict of laws provisions), unless Customer
is a municipality or other government organization in the United States in which
case Customer’s local jurisdiction will apply.
15. Miscellaneous
a. Customer may not assign this Agreement, the use of the Service or any other of
its rights and obligations under this Agreement without VEOCI’s prior written
consent. This Agreement shall be binding on the parties and their respective
successors and assigns. VEOCI shall have the unrestricted right to
i. assign all of its rights and obligations under this Agreement; and
ii. subcontract all or part of its performance under this Agreement.
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
b. Customer authorizes VEOCI to display Customer's name and logo in non-public
presentations to prospective clients and also on its website, Veoci.com, to
identify Customer as a user of the Veoci Platform. VEOCI shall not use the
Customer's name and logo or any other identifying marks in any other way
without Customer’s prior written approval.
c. If the performance of the Services involves onsite meetings, trainings, or other
events that require VEOCI personnel to travel to the Customer’s facilities, both
parties agree that all travel dates and locations must be mutually agreed upon
in writing by both VEOCI and Customer.
d. Customer shall not export or use the Service in violation of applicable Laws.
e. The Services, other technology that VEOCI makes available, and derivatives
thereof, may be subject to export laws and regulations of the United States and
other jurisdictions. Customer represents that it is not named on any U.S.
government denied-party list. Customer shall not permit Users to access or use
Services in a U.S.-embargoed country or in violation of any U.S. export law or
regulation.
f. Neither party is an agent or contractor of the other, and this Agreement does
not confer or delegate upon a party any discretionary authority or control on
behalf of the other party.
g. Each party shall be excused from performance of its obligations under this
Agreement for any period and to the extent that it is prevented from performing
such obligations, in whole or in part, as a result of delays caused by
circumstances beyond its reasonable control, including an act of God, severe
weather, hurricane, earthquake, flood, war, civil disturbance or civil commotion,
terrorism, court order, or any other cause over which such party does not have
control, including internet or communication problems (including an internet
service provider’s or hosting facility’s failures or delays involving hardware,
software or power systems not within VEOCI's possession or reasonable control),
third-party hardware or software errors, Viruses or similar harmful programs or
data, or unauthorized access or theft (any of the foregoing, a "Force Majeure
Event").
h. This Agreement supersedes all other prior or contemporaneous agreements,
letters, offers, quotations, proposals, purchase orders, representations and other
understandings, whether oral or written, on the subject matter of this Agreement
and, along with any executed Order Form(s), contains the entire agreement
between the parties. No alteration or modification of this Agreement or Order
Form will be valid unless made in a writing signed by the parties.
i. There shall be no third-party beneficiaries to this Agreement.
j. All notices required or permitted under this Agreement hereunder shall be
delivered to the other party either personally, or by telefax, email, certified or
registered mail (return receipt requested), or overnight courier. If delivered
personally, notice shall be effective when delivered; if delivered by telefax or
email, notice shall be effective upon electronic confirmation; and if delivered by
mail or overnight courier, notice shall be effective upon confirmation of delivery.
k. The section headings in this Agreement are for informational purposes only and
shall not affect the interpretation of any provision of this Agreement. When used
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
in this Agreement, “including” and word(s) of similar import mean “including
without limitation.”
l. If any provision of this Agreement shall be held to be invalid, illegal or
unenforceable, it shall be deemed severed from this Agreement and shall not
affect in any respect the remainder of this Agreement.
m. The sections entitled "Warranty,” “Limitation of Liability," "Customer Data,"
"Fees and Payment," " Indemnification," "Confidentiality; Privacy," "Proprietary
Rights" and Customer’s obligation to pay any outstanding fees due shall survive
expiration or termination of this Agreement.
n. Upon termination or expiration of this Agreement or any applicable Order Form,
Veoci shall retain Customer Data for a period of up to sixty (60) days unless
otherwise required by law or agreed in writing. During this period, Customer may
request a copy of their data in a mutually agreed format. After this retention
period, Veoci will securely delete all remaining Customer Data from its systems
in accordance with its data destruction policies and applicable industry standards.
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
SCHEDULE B. Service Level Agreement
Capitalized terms that are not otherwise defined in this Schedule B shall have the
meaning set forth in the Subscription Terms and Conditions.
1. Introduction
The measurements and service levels set forth in this Schedule B are designed to provide
an objective measurement of VEOCI’s performance of the Service (each an “SLA”;
collectively, “SLAs”). The SLAs may be reviewed and adjusted as mutually agreed upon
in writing by the parties.
2. Reporting
VEOCI agrees to provide to Customer, upon receipt of a written request from Customer,
a link to an electronic report which can be accessed at any time to verify VEOCI’s
performance against the SLAs. VEOCI agrees to investigate and correct failures to meet
the SLAs by:
a. initiating investigations to determine the root cause of the failure;
b. using commercially reasonable efforts to correct the issue;
c. advising Customer as reasonably requested by Customer of the status of efforts
being undertaken with respect to the issue; and
d. providing reasonable evidence to Customer that the cause of the issue is being
corrected or will be corrected.
3. SLA Definitions and Measurements
“Minor Default” is deemed to occur when VEOCI’s performance against an SLA falls in the
range of performance in which a minimum SLA credit is granted to Customer.
“Major Default” is deemed to occur when VEOCI’s performance against an SLA falls in
range of performance in which a maximum SLA default credit is granted to Customer.
“Scheduled Downtime,” means the planned downtime, of which VEOCI has notified
Customer at least 72 hours in advance.
“Service Level Default” means that VEOCI’s performance fell below the established SLA
during a measurement period.
“Service Level Credit” means the amount of additional Service the Customer will be
credited for the applicable Service Level Default during the measurement period.
“Target Service Level” means the expected performance range, within which no Service
Level Default is assessed, and no Service Level Credit is granted.
Measurement periods are monthly, in arrears, with Service Level Defaults and Service
Level Credits being calculated monthly. Any Service Level Credits shall be credited to the
Customer annually in arrears, as applicable. The SLA’s set forth in this Schedule shall be
Customer’s sole and exclusive remedy related to the SLA default and such Service Level
Credits are in lieu of other available remedies such as damages for breach of contract.
4. Exceptions
The following items will not be considered as a part of the calculation of Service Level
Credits and VEOCI will be relieved of responsibility for SLAs and associated Service Level
Credits to the extent VEOCI’s failure to meet the SLA(s) is determined by the parties, to
be due to:
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
a. Force Majeure Events as defined in the Agreement;
b. Outages resulting from Scheduled Downtime, including VEOCI’s upgrading of
data center infrastructure.
c. Outages arising from Customer’s network being inaccessible.
d. Domain Name Server (DNS) issues outside of the control of VEOCI.
e. Customer’s acts or omissions (including acts or omissions of a third party not
acting on behalf of VEOCI), including, without limitation, custom configuration,
scripting, coding, negligence, failure to timely perform or provide relevant
assistance, information or infrastructure required of Customer or willful
misconduct.
f. Internet outages, or other third-party infrastructure outages which hinder access
to VEOCI’s environment.
g. Outages requested by Customer.
h. Changes by Customer, or its agents, to Customer’s environment which are not
communicated to VEOCI and which adversely impact VEOCI’s ability to perform
the Service.
i. Inability of Customer to log in due to Customer’s use of LDAP or other single
sign-on methods to control authentication.
5. Service Level Measurement
a. Service Area: Production Uptime
b. Objective: VEOCI to provide 99.5% monthly uptime for Production Software
Instances
c. Measurement: For Production availability, the Production downtime shall be
measured as the aggregate number of minutes during the monthly measurement
period in which the Service was unavailable, divided by the total number of
minutes in the monthly measurement period. The period of unavailability shall
be measured from the point-in-time that such unavailability is or reasonably
should have been detected by VEOCI.
i. (Uptime % = [1-(downtime/Production)*100%]). For example, if hosting
is unavailable for a total of 200 minutes in a 30-day month, then Production
Uptime is [1-(200/43,200)*100%] = 99.5%
d. Target Service Level: Production Uptime is greater than or equal to 99.5%
e. Minor Default: Production Uptime is less than 99.5% but greater than or equal
to 98%
f. Major Default: Production Uptime is less than 98%
g. Measurement Period: Measured on a monthly basis. VEOCI will measure the
Production Uptime for each downtime event and in the aggregate each month
during the Term, and, upon written request of Customer, report the results to
Customer within ten (10) business days of the request.
h. Service Level Credits: Minor Default = credit of one (1) additional day of the
Service as an extension of the term of the Agreement.
i. Major Default = credit of two (2) additional days of the Service as an extension
of the term of the Agreement
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
SCHEDULE C. Support Agreement
1. Definitions
“Bug” means a reproducible malfunction of the Veoci Platform reported to VEOCI by
Customer that prevents the Veoci Platform from performing in accordance with the
operating specifications described in the then current documentation.
“Enhancement” means a change or addition to the underlying functionality of the Veoci
Platform.
“Solution Configuration” means a change or additions to a Solution that significantly alter
its functionality from what is scoped in the applicable SOW. Configuration includes
without limitation, new or updated integrations, configurations, and print templates.
2. Included Support:
a. Support Center: The VEOCI team will provide support from a support center
via email, an internet-based Client support tool (English version only), and
telephone. All support services shall be provided in English language, unless
otherwise specified in this Agreement.
i. Phone: 203-782-5944
ii. Internet based Client support tool: https://support.veoci.com/
iii. Email: support@veoci.com
b. Hours of Support Center Operation: Support center is available twenty-four
(24) hours per day, seven (7) days per week
c. Requesting Support:
i. Customer will identify the severity level (defined below) of the incident
when requesting support from the support center
ii. If all support center representatives are busy with other calls, a message
will be left on the voicemail response system, which will page appropriate
support personnel
iii. The VEOCI team will target to meet and exceed defined service level
metrics defined in this Schedule
d. Non-Critical Issue: System performance or bug affecting some users that does
not prevent a customer from using the software to respond to a crisis.
i. Response Time: 2 business days
ii. Channel: Email, web, or general support phone number.
e. Critical Issue: System performance or bug affecting all users that would
prevent a customer from being able to use the software to respond to a crisis.
i. Response time: 2 business hours
ii. Channel: Email, web, or general support phone number
f. Crisis Issue: System outage or severe bug that is preventing customer from
using the software during their response to a crisis while such crisis is occurring.
i. Response Time: 30 minutes (24x7)
ii. Channel: Emergency phone number
g. Crisis Support: General questions, support, or assistance in the instance
where: the Veoci Platform is fully operational, it is outside of VEOCI’s applicable
business hours, but the customer is responding to a crisis and needs support.
i. Response Time: 30 minutes (24x7). May be subject to $200 hourly rate.
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
ii. Channel: Emergency phone number
h. Business Hours:
i. Standard Contracts M-F 1:30AM-7PM EST
ii. US-Only contracts M-F 8AM-7PM EST
3. Maintenance Support
a. VEOCI will maintain the Veoci Platform by providing to Customer any and all
software updates and Enhancements to the Veoci Platform (“Updates”) offered
by VEOCI. Updates will be provided when available and include bug fixes,
security updates, new features, enhancements to existing features, and/or
performance Enhancements to existing features. Updates will be installed by
Veoci’s staff or automated processes.
b. VEOCI gives its Users the opportunity to request Enhancements to the Veoci
Platform by submitting Enhancement tickets via https://support.veoci.com
(“Enhancement Requests”). Veoci encourages Users to submit Enhancement
Requests, however whether or not an Enhancement Request is fulfilled is at the
sole discretion of VEOCI. Enhancement Requests that are fulfilled are
incorporated into the Veoci Platform and become available to all customers.
4. Services Not Included
a. Solution Configurations are not considered support services, and are not included
under this agreement. Any Solution Configuration must be requested in
accordance with the Change Management Plan set forth in the applicable SOW.
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
SCHEDULE D. Order Form
1. Term of this Order Form
The Service will be available to Customer from: Term Start Date of 05/01/2026 to Term
End Date of 04/30/2032 (the “Order Form Term”) in exchange for the fees described in
Section 3 below, and pursuant to the terms of the Agreement.
The fees and terms offered in the Agreement and herein are contingent upon execution
and delivery to VEOCI of a signed acceptance of the Agreement and Order Form no later
than thirty (30) days from the date of this Order Form. Otherwise, this Order Form shall
be deemed null and void. In the event that VEOCI countersigns this Order Form, the
foregoing sentence shall not be deemed to apply.
2. SaaS, Support and Training, and Implementation
2.1 Software as a Service (“SaaS”)
2.1.1 Applications
Customer plans to use the Service to use Veoci to manage Part 139 inspections, work
order management, training management, wildlife management, automated snow desk
plan, and an inspection template builder.
2.1.2 Number of Users
During the Term of this Order Form, Customer is permitted to register a maximum
number of identities as Service users, as specified in Table 3.1: Fees and Terms.
2.1.3 Non-User Entries
Service includes the capability to create Non-User Entries in Forms. The number of Non-
User Entries available to Customer during the Order Form Term is set forth in the Fee
Table in Section 3.1. As needed, additional Non-User Entries may be purchased at
VEOCI’s standard rates specified in the Optional Services table in Section 3.2.
2.1.4 Document Storage
VEOCI will provide up to 200 GB (gigabytes) of online storage of documents, photos, and
other electronic documentation (“Documents”) to Customer. Additional storage can be
purchased at VEOCI’s standard rates specified in the Optional Services table in Section
3.2.
2.1.5 Integrated Telephone & SMS Capability
Service includes the capability to automatically send and receive SMS and to dial global
phone numbers as needed and also use text to speech conversion to read out messages.
The SMS and phone calls from the Veoci Platform connect with users who may not be on-
line and whose participation is urgently needed. The Veoci Platform integrates this service
from a 3rd party supplier and charges can vary based on target country and type of
connection. Domestic service to the US is included in the pricing; international calling to
other countries is excluded. In order to use this feature, customers must first obtain
consent to be contacted via SMS from all potential recipients. Customer must be able to
provide evidence of such consent in order to access these features. The Veoci Platform’s
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
SMS features allow individual users to opt out of receiving SMS notifications without
assistance from VEOCI, however assistance is required to opt out of receiving phone calls.
Customer is responsible for managing all SMS and phone call consents and
communicating any opt-out requests for their registered Veoci Platform users to VEOCI.
2.2 Support and Training
VEOCI will provide maintenance and support services as outlined in Schedule C, Support
Agreement.
2.2.1 Training Offerings
The details of any training services to be provided under this agreement shall be set forth
in the applicable SOW.
3. Financial Specifications
3.1 Fees & Terms
Recognizing the value of the Customer’s business, VEOCI offers the Customer the
following fees for the term specified in Schedule D, Section 1 – Term of this Order Form:
QTY DESCRIPTION ANNUAL SUBSCRIPTION
25 Veoci Full Access Licenses 2026-2027 $28,941.00
25 Veoci Full Access Licenses Option Year 1 $30,388.00
25 Veoci Full Access Licenses Option Year 2 $31,907.00
25 Veoci Full Access Licenses Option Year 3 $33,502.00
25 Veoci Full Access Licenses Option Year 4 $35,178.00
25 Veoci Full Access Licenses Option Year 5 $36,937.00
Total Annual $196,853.00
DESCRIPTION AMOUNT
Sales Tax (at 0.00000%)* $0.00
TOTAL $196,853.00
* Plus, Applicable Sales Tax
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
3.2 Optional Services if requested
Standard Training and Consulting Rates – Effective 01-01-2026 - (Subject to change)
ITEM UNIT PRICE
Administrator Training Credits (remote) 3 Half-Days - Price per
attendee $950
Client Hosted Bootcamp (onsite)
2 Days, 1 Instructor, $950
per student (Min 8, Max 15,
1 trainer)
$9500, client pays
for trainer’s travel
and expense
SAML Based SSO Integration (Standard) Implementation $1,500
Contact or Member List Integration
(Standard) Implementation $1,500
Professional Services & Consulting –
Standard Hourly $190
Professional Services & Consulting – US
Only Hourly $280
Professional Services & Consulting –
Enterprise/Finance/Aviation Hourly $240 - $280
Professional Services & Consulting –
Custom Integrations Hourly $280
Professional Services & Consulting –
Subject Matter Expert Hourly $350
Professional Services & Consulting – PMI
Certified Project Manager, PMP Hourly $350
Organization Branding (client logo on e-
mails and system screens) One-time Implementation $1,500
T&L (Without Air) Per diem $300
Hosted Storage Extra 1 TB per year $1,000
Non-User Entry (External Forms) Single Entry $1.25
4. Commencement of Work
If this box is checked, Customer agrees to provide a valid PO prior to the start of invoicing.
VEOCI may delay services until the PO is received unless otherwise agreed in writing:
[ ] Customer requires a PO to be properly invoiced. Customer shall ensure that any
applicable PO is issued in advance of the invoicing period as specified in Section 4.1.
[ ] Customer does not require a PO to be properly invoiced. Customer acknowledges that
the first invoice will be issued as specified in Section 4.1.
Attachment A
26-02-10
MSA No. P-20260327AS894531
www.veoci.com | kim.morse@veoci.com |
Veoci Inc., 195 Church Street 14th Floor, New Haven, CT 06510
Veoci Proprietary Information -If you are not the intended recipient, please delete this document and email legal@veoci.com
The parties hereto, intending to be legally bound hereby, have each caused its duly
authorized officers or representatives to sign this Order Form as of the date first set forth
below.
Veoci, Inc.
Executed by Authorized Representative
ASE - Aspen/Pitkin County Airport
Executed by Authorized Representative
Signature: Signature:
Print Name: Brigitte Girard Print Name: Timothy Ritcey
Title: CFO Title: Airport Operations Supervisor
Date: Date:
Attachment A
Certificate Of Completion
Envelope Id: 3AEA5DA5-C7B3-40CE-8C4B-59A43489A84B Status: Completed
Subject: Veoci Inc | Pitkin County Contract 069.26 for Review & Signature
Source Envelope:
Document Pages: 35 Signatures: 3 Envelope Originator:
Certificate Pages: 5 Initials: 1 Pitkin County Procurement
AutoNav: Enabled
EnvelopeId Stamping: Disabled
Time Zone: (UTC-07:00) Mountain Time (US & Canada)
530 East Main Street
Suite 203
Aspen, CO 81611
Procurement@PitkinCounty.com
IP Address: 98.245.174.254
Record Tracking
Status: Original
4/2/2026 12:17:57 PM
Holder: Pitkin County Procurement
Procurement@PitkinCounty.com
Location: DocuSign
Signer Events Signature Timestamp
Connie Baker
connie.baker@pitkincounty.com
Budget Director
Pitkin County
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 74.244.9.164
Sent: 4/2/2026 12:24:25 PM
Viewed: 4/2/2026 1:23:19 PM
Signed: 4/2/2026 1:24:42 PM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Brigitte Girard
brigitte.girard@veoci.com
CFO
Security Level: Email, Account Authentication
(None)Signature Adoption: Pre-selected Style
Using IP Address: 64.20.191.18
Sent: 4/8/2026 6:10:58 AM
Viewed: 4/8/2026 6:47:19 AM
Signed: 4/8/2026 6:53:56 AM
Electronic Record and Signature Disclosure:
Accepted: 4/8/2026 6:47:19 AM
ID: 0dbab35a-c9c4-4997-831d-2bf9481c9c88
Company Name: Pitkin County, Colorado
David Schneider
david.schneider@aspenairport.com
Operations and Security Manager
Security Level: Email, Account Authentication
(None)Signature Adoption: Pre-selected Style
Using IP Address: 65.38.144.66
Sent: 4/8/2026 6:53:59 AM
Viewed: 4/8/2026 8:17:14 AM
Signed: 4/8/2026 8:17:54 AM
Electronic Record and Signature Disclosure:
Accepted: 4/8/2026 8:17:14 AM
ID: bf72cdbf-b5ec-4913-89f7-6f1de8d82630
Company Name: Pitkin County, Colorado
In Person Signer Events Signature Timestamp
Editor Delivery Events Status Timestamp
Agent Delivery Events Status Timestamp
Intermediary Delivery Events Status Timestamp
Certified Delivery Events Status Timestamp
Carbon Copy Events Status Timestamp
Kim Morse
kim.morse@veoci.com
Co-Founder, Director Strategic Solutions
Security Level: Email, Account Authentication
(None)
Sent: 4/8/2026 6:11:00 AM
Viewed: 4/8/2026 6:14:36 AM
Electronic Record and Signature Disclosure:
Accepted: 4/2/2026 1:31:45 PM
ID: b37ab382-bb4f-42ca-a0a1-c029407a0728
Company Name: Pitkin County, Colorado
Pitkin County Procurement
procurement@pitkincounty.com
Ruslana Ivanova, Procurement Specialist
Pitkin County
Security Level: Email, Account Authentication
(None)
Sent: 4/8/2026 8:17:56 AM
Resent: 4/8/2026 8:18:03 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Accounts Payable
AP@pitkincounty.com
Accounts Payable
Pitkin County
Security Level: Email, Account Authentication
(None)
Sent: 4/8/2026 8:17:57 AM
Electronic Record and Signature Disclosure:
Not Offered via Docusign
Tim Ritcey
tim.ritcey@aspenairport.com
Security Level: Email, Account Authentication
(None)
Sent: 4/8/2026 8:17:58 AM
Viewed: 4/8/2026 8:19:35 AM
Electronic Record and Signature Disclosure:
Accepted: 7/1/2025 12:33:40 PM
ID: 9d5658c4-2a83-46f8-bc08-03473ad2eff9
Company Name: Pitkin County, Colorado
Witness Events Signature Timestamp
Notary Events Signature Timestamp
Envelope Summary Events Status Timestamps
Envelope Sent Hashed/Encrypted 4/2/2026 12:24:25 PM
Envelope Updated Security Checked 4/2/2026 12:39:40 PM
Envelope Updated Security Checked 4/2/2026 12:39:40 PM
Envelope Updated Security Checked 4/2/2026 12:39:40 PM
Certified Delivered Security Checked 4/8/2026 8:17:14 AM
Signing Complete Security Checked 4/8/2026 8:17:54 AM
Completed Security Checked 4/8/2026 8:17:58 AM
Payment Events Status Timestamps
Electronic Record and Signature Disclosure
ELECTRONIC RECORD AND SIGNATURE DISCLOSURE
From time to time, Pitkin County (we, us or Pitkin County) may be required by law to provide
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Until or unless I notify Pitkin County as described above, I consent to receive from
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available to me by Pitkin County during the course of my relationship with you.
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DocuSign Account. Please read the information below carefully and thoroughly, and if you can
access this information electronically to your satisfaction and agree to these terms and
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you've reviewed, processed or signed via email. Should you require copies of these signed
documents (e.g., if they get deleted from your email account) you should request those
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Signing Documents with a Pitkin County DocuSign Account:
Electronic Record and Signature Disclosure created on: 3/20/2020 3:28:13 PM
Parties agreed to: Brigitte Girard, David Schneider, Kim Morse, Tim Ritcey
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You may contact us to let us know of your changes as to how we may contact you electronically,
to request paper copies of certain information from us, and to withdraw your prior consent to
receive notices and disclosures electronically as follows:
To contact us by email send messages to Helpdesk@provelocity.com
To advise Pitkin County of your new e-mail address
To let us know of a change in your e-mail address where we should send notices and disclosures
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i. decline to sign a document from within your DocuSign account, and on the subsequent
page, select the check-box indicating you wish to withdraw your consent, or you may;
ii. send us an e-mail to Helpdesk@provelocity.com and in the body of such a request, you
must state your e-mail, full name, Postal Address, telephone number, and account
number.